Dairy Queen Grill & Chill

After a doctor's appointment the wife and I decided to swing by dairy Queen to pick up dinner. After paying at the window I was asked to fool around to the other side of the building that they had a fresh batch of french fries cooking and handed me my drinks.
So I pull around to the other side of the building.
Several minutes later the girl comes out with our food and has to go back in for straws for our drinks. I said thank you and backed out of my space and we proceeded home.
When we got to the exit of the dairy Queen property the wife reached in for a couple french fries and they were merely warm.
I'm sorry but a fresh batch of french fries will nearly burn the skin off the inside of your mouth.
I'm not sure what happened there but I feel like we got some cold fries that were meant to be mixed in with the fresh ones.
All I ask is that you do better next time.

Food: 3

Service: 4

Somehow the ice cream machine “breaks” early every night. Was even told on a few occasions they are out of ice cream hahahahah. This crew is a joke. I was the only one in the place, nobody in the drive thru either. It still took over 15 minutes to get an item made. 14 minutes of standing around talking. 1 minute to make my item. Get these teenagers out of job please so we can enjoy Dairy Queen again. ASAP

Used to be one of the better DQs but now the food is hit and miss. The girl in the drive thru at 1:15 on 1/5/2026 had an attitude as well. So much for making DQ great again!

Atmosphere: 1

Food: 3

Service: 1

Fast and friendly service

Atmosphere: 5

Food: 5

Service: 5

DQ at Rincon, Georgia and Pooler, Georgia are the worst…always treat the customers with total disrespectful…confuse the orders and constant problem with the online orders. They received the order and confirm the online order, then when you go to the store to pick it up they said “we don’t accept orders online and we can”t do nothing” nobody said “sorry””apologyze” or even “hello” just go back the kitchen counter and nobody give your money back or your food or nothing…I check my bank account and ofcourse they draft my money for my online order but refuse to give me my food or my money back….I talk to the manager and this lady was mad and no show respect at all just let me talking alone and call the police to me….the police come and talk with booth parties and finally the dq agent on the phone help with the refund but the store don’t help with nothing….this crew on this store and the crew on Pooler was the worst team and the worst customer service.

Food: 2

Went twice over the weekend being in town for a softball tournament. The first time they were out of several popular basic menu items, strawberry for example. Te second time we called to verify they had product, they did it was great. These 2 times the customer service was excellent! Way beyond typical fast food service! The last time we went on the way out of town, they had product. The food was good. The girl at the window had the worst attitude and was so rude! She has no business working in customer service! This was about 330 pm on Sunday dec 14th!

Atmosphere: 3

Food: 4

Service: 3

I just ate a chicken basket meal and I swear horrible.
FRIES COLD AND CHICKEN TENDERS LUKE WARM NEVER AGAIN!!!
.

Food: 1

Service: 4

This is supposed to be a Crispy Onion Cheeseburger. Do you see any crispy onions? Oh wait! There's like 3 or 4 tiny pieces, I think? Lol!

Atmosphere: 4

Food: 1

Service: 4

Lately when we go to get blizzards ppl are nice but the order is usually wrong. We got a Carmel toffee tonight and it was ice cream with Carmel sauce and no toffee. I also don't like it when it's not mixed well. All the toppings on the top and nothing in the bottom
We may good money for this and it would be great to take just a minute more for it to be right
I see this store going out of business before to long. Ppl don't come back after it not being right for so long

Why are you putting chocolate syrup on the sundae and acting like it’s hot fudge. It is not Yall need to check into this as hot fudge means hot fudge sundae not vanilla ice cream with chocolate syrup

Lady taking my order was nice and helpful but took them at least 10 minutes to make a small size blizzard when they were farrr from busy just standing around and they made the wrong blizzard. Don’t understand why it took over 10 minutes to make a wrong blizzard. And they didn’t flip it ☹️

Atmosphere: 2

Food: 1

Service: 2

TLDR; They gave me half a cup of vanilla ice cream under my blizzard.

We went last night after football practice for some ice cream like we do just about every Tuesday. I ordered a royal cheesecake blizzard. They gave me the wrong blizzard which I noticed immediately because it had chocolate and not cheesecake. I don’t like chocolate. So my husband took it back in and they replaced it with the right one. I only ended up eating about half and decided to throw it in the freezer and finish it after lunch today. Literally the whole bottom of the cup is plain vanilla ice cream, which I didn’t make it to last night. I paid for a blizzard and only got half of one, love that for me.

Atmosphere: 3

Food: 1

Service: 3

Had a mobile order went to pick it up at the drive through young man was very rude told me to come in then as I went in the restaurant told me the machines were broke and not to comeback laughing at me inexcusable service needless to say won’t be going back !

Atmosphere: 3

Food: 4

Service: 1

My grandkids love it when we go here.
We also like to go just for Icream or Shacks. 😊 Happy 😊 kids

Atmosphere: 3

Food: 5

Service: 5

I order chicken strips basket they were old dry and awful.
They gave me maybe barely any fries very disappointed.

Food: 1

Service: 3