I spent 45 min in there waiting for a coffee and 2 wake up wraps and the wake up wraps went even right one did no even have egg in it
Atmosphere: 2
Food: 2
Service: 1
Jessica
Prefer hot to iced coffee. Iced is usually bitter. Food is decent, employees are always great!
Atmosphere: 3
Food: 3
Service: 4
Brandy Smith
Absolutely terrible staff. How work ethic doesn't seem to exist for this generation. Never acknowledged until we decided to leave.
Atmosphere: 1
Food: 3
Service: 1
Gift Hillman
Their customer service is horrible. At least for the early morning crew it is.
Atmosphere: 2
Food: 3
Service: 2
Fashionwork12
Drive through definitely could be quicker
Brett Sandusky
The tables are dirty outside as well as the counter.
The chocolate donut holes were a bust and I don’t recommend them, however the regular donut holes were delicious. Coffee is okay as well as the chai latte (a little too sweet but still good).
Atmosphere: 4
Food: 3
Service: 5
Bethann “Marie” Swagert
Not very welcoming , I picked up a mobile order this morning through the drive through and I didn't get a good morning how are , nothing. Just go ahead with that order . Food and drinks are always good tho
Atmosphere: 1
Food: 5
Service: 1
Donna H
Dunkin never lets me down. I ordered a large caramel macchiato with extra caramel and a delicious avocado toast.Yummy ?
Wheelchair accessibility: Doors open for those in a wheelchair
Atmosphere: 5
Food: 5
Service: 5
Everett Eason
I placed a mobile order for two iced coffees. I waited 5-10 minutes and went in to pick them up. They weren’t ready, so I waited by the mobile order station. What transpired next was such an egregious failure of customer service that I hope a manager pulls the camera footage starting around 11:35 a.m. on 08/25, so they can see it for themselves. While waiting for my order, I noticed the workers constantly joking around, not keeping track of the orders. At one point, one female worker who seemed to think she was the manager (tie-dyed shirt) jokingly chastised another female worker and threw something at her that landed on the floor. As I continued to watch the circus in horror, I noticed the female staff member who had been chastised yawning over the drinks she was preparing. After 15 minutes, I asked about my order, and the female employee in the tie-dyed shirt explained her tickets weren’t printing for mobile orders. I offered to show her the receipt in my phone, and she said in a somewhat rude tone that my receipt wouldn’t help her. She didn’t even apologize! She did something at the machine and finally found my order. She hurriedly made it—incorrectly I might add. My spouse had to go back in and have the coffees remade. During this time, another customer went back in whose order had only been halfway made. All of this adds up to one thing: the service at this location is absolutely horrendous when the manager is not on duty. I will not return to this location unless something is done about the abysmal service, and I recommend that anyone considering trying this location avoid it. I will be sharing my experience with my many friends and family who live in Effingham County.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Iced Latte
Jason Warner
Friendly service, fairly quick and clean store. Food was fresh.
Sat in the drive through at the order station for 10 min with no acknowledgement. Pulled up to window and still nothing. Finally go inside and I see the people that were behind me being served. Guess the drive through was closed for me today. You get 1 chance to make a first impression and the impression is this store doesn’t put quality or service at the top of its list.
Atmosphere: 1
Food: 3
Service: 1
Theresa De Wild
I hit Dunkin' every couple of weeks or so, and the stuff has always, and I mean always, in great spirits. Even busy weekend mornings. it's like stress just doesn't stick to them! The donuts are served fresh, meIt awayin your mouth fresh. My kid loves the bacon, egg, and cheese croissant and has never been disappointed. I even like when I'm not sure what to drink, their recommendations are right on print. Highly recommend!!! As a quick side note, busy or not, the store always looks clean, tables and chairs cleaned, and clean restrooms.
I placed a mobile order for the new hot honey bacon sandwich. Waited for 10 min in the lobby and asked for it and was told it's being made. Waited another 10 minutes still no sandwich so I asked for a refund. So the sandwich maker just left my order unattended because of no brioche nun and I was not able to get a refund due to card reader issues. I asked for a manager and was told they don't give out names and that someone would be in tomorrow morning. What poor customer service ? . This dunkin just lost a new customer. I will travel to other locations for better service.
I spent 45 min in there waiting for a coffee and 2 wake up wraps and the wake up wraps went even right one did no even have egg in it
Atmosphere: 2
Food: 2
Service: 1
Prefer hot to iced coffee. Iced is usually bitter. Food is decent, employees are always great!
Atmosphere: 3
Food: 3
Service: 4
Absolutely terrible staff. How work ethic doesn't seem to exist for this generation. Never acknowledged until we decided to leave.
Atmosphere: 1
Food: 3
Service: 1
Their customer service is horrible. At least for the early morning crew it is.
Atmosphere: 2
Food: 3
Service: 2
Drive through definitely could be quicker
The tables are dirty outside as well as the counter.
The chocolate donut holes were a bust and I don’t recommend them, however the regular donut holes were delicious. Coffee is okay as well as the chai latte (a little too sweet but still good).
Atmosphere: 4
Food: 3
Service: 5
Not very welcoming , I picked up a mobile order this morning through the drive through and I didn't get a good morning how are , nothing. Just go ahead with that order . Food and drinks are always good tho
Atmosphere: 1
Food: 5
Service: 1
Dunkin never lets me down. I ordered a large caramel macchiato with extra caramel and a delicious avocado toast.Yummy ?
Wheelchair accessibility: Doors open for those in a wheelchair
Atmosphere: 5
Food: 5
Service: 5
I placed a mobile order for two iced coffees. I waited 5-10 minutes and went in to pick them up. They weren’t ready, so I waited by the mobile order station. What transpired next was such an egregious failure of customer service that I hope a manager pulls the camera footage starting around 11:35 a.m. on 08/25, so they can see it for themselves. While waiting for my order, I noticed the workers constantly joking around, not keeping track of the orders. At one point, one female worker who seemed to think she was the manager (tie-dyed shirt) jokingly chastised another female worker and threw something at her that landed on the floor. As I continued to watch the circus in horror, I noticed the female staff member who had been chastised yawning over the drinks she was preparing. After 15 minutes, I asked about my order, and the female employee in the tie-dyed shirt explained her tickets weren’t printing for mobile orders. I offered to show her the receipt in my phone, and she said in a somewhat rude tone that my receipt wouldn’t help her. She didn’t even apologize! She did something at the machine and finally found my order. She hurriedly made it—incorrectly I might add. My spouse had to go back in and have the coffees remade. During this time, another customer went back in whose order had only been halfway made. All of this adds up to one thing: the service at this location is absolutely horrendous when the manager is not on duty. I will not return to this location unless something is done about the abysmal service, and I recommend that anyone considering trying this location avoid it. I will be sharing my experience with my many friends and family who live in Effingham County.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Iced Latte
Friendly service, fairly quick and clean store. Food was fresh.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Sat in the drive through at the order station for 10 min with no acknowledgement. Pulled up to window and still nothing. Finally go inside and I see the people that were behind me being served. Guess the drive through was closed for me today. You get 1 chance to make a first impression and the impression is this store doesn’t put quality or service at the top of its list.
Atmosphere: 1
Food: 3
Service: 1
I hit Dunkin' every couple of weeks or so, and the stuff has always, and I mean always, in great spirits. Even busy weekend mornings. it's like stress just doesn't stick to them! The donuts are served fresh, meIt awayin your mouth fresh. My kid loves the bacon, egg, and cheese croissant and has never been disappointed. I even like when I'm not sure what to drink, their recommendations are right on print.
Highly recommend!!!
As a quick side note, busy or not, the store always looks clean, tables and chairs cleaned, and clean restrooms.
Atmosphere: 5
Food: 5
Service: 5
Crazy. How much a dozen of donuts is anymore
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts, Donuts, Hazelnut Iced Coffee, Iced Latte
I placed a mobile order for the new hot honey bacon sandwich. Waited for 10 min in the lobby and asked for it and was told it's being made. Waited another 10 minutes still no sandwich so I asked for a refund. So the sandwich maker just left my order unattended because of no brioche nun and I was not able to get a refund due to card reader issues. I asked for a manager and was told they don't give out names and that someone would be in tomorrow morning. What poor customer service ? . This dunkin just lost a new customer. I will travel to other locations for better service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Great service.
Food: 5
Service: 5
Recommended dishes: Strawberry Glazed Donut
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