8/30/2025 We went to the Crystal in Rincon, Ga. The Lady that took our orders was very polite and respectful. She took our order without Onion and she told us it would take a little awhile, we told her that was fine, we would wait, which we did, about 45 minutes. The cook left the (8) cheeseburger tossed all up on the counter, for a long time, while she stayed on her cell phone. She was handling the food without gloves on after having her hands on her cell phone. When we finally got the order it had onions. When I told the lady that took our order about the onions on them, the cook steps in and said if you want anything without Onions you best not go to any Crystal. The Cook Lady was very ugly and disrespectful, maybe ii was because we are white. When I told her I wanted a refund because I can’t have onion, she was refusing to give it to me. Then she didn’t give me the full amount back. As I stated she was very disrespectful.
Atmosphere: 1
Food: 2
Service: 1
Devin Dudley
placed order at 1:15 now getting order at 1:50 , Walked in wondering what's taking so long the person at the counter walked away from em waiting on the food to be cold and didn't get my refund .
Atmosphere: 1
Food: 1
Service: 1
Crystal W
Let me just say that I wish the young girl had provided me a receipt, because I would certainly call corporate instead of leaving this Google review. The good quality of the food is overshadowed by how nasty the staff is. The young girl who took my order was so impatient and dismissive. She rushed me through the line and did not greet me or give me eye contact when I got to the window. It appeared as if I was an inconvenience. I had the nerve to ask for salt and jelly, and she definitely was not pleased. The other staff members were animated in the background and did not pay any attention to me as a customer. It’s sad because I want to patronize this business for the food, but the nasty, immature, unprofessional staff members have soured my view. It’s enough to not return. This is after several unprofessional encounters here. Update: i’m going to take it down to one star because I did not even get my toast. This is noteworthy because that young girl at the window seems so aggravated that I wanted the toast in the first place and that I asked for jelly for it.
Atmosphere: 1
Food: 4
Service: 1
Xavier Brannan
Overall Horrible experience. Poor management + Bad Attitudes 👎🏾
Darnell Thomas
They just need to take sweet tea off the menu because PM shift never seem to have any.
Atmosphere: 2
Food: 2
Service: 2
Chip Willhoit
Very friendly
Atmosphere: 5
Food: 4
Service: 4
Tommy Shelton
Closed 4 hours early
Service: 1
Dustin Snipes
Extremely unprofessional staff members at this site, ended up driving away and not ordering anything due to the unprofessional behavior of the employees.
The two employees were blatantly disregardful and lazily did their job. Along with this they disregarded another potential consumer. Wouldn’t recommend.
Atmosphere: 1
Food: 2
Service: 1
Jennifer Morales
Absolutely terrible experience at this Krystal’s location. We arrived to find one of the entrance doors locked, so we had to go around to the other side. When we mentioned it to the employee inside, they casually said, “Yes, we know,” with no explanation or apology. We placed our order at the counter, but the employee didn’t ring anything up. A girl from the drive-thru came to the front, gave us a total, handed back our card, and said, “You have to pay over there.” Confused, we asked where, and she pointed outside—to the drive-thru window. She expected us to walk outside the building to pay for our food at the drive-thru instead of simply walking to the register herself. Her attitude was rude, and she made unnecessary gestures that were completely unprofessional. To top it all off, the manager who we noticed had been sitting in his vehicle outside eventually came in, but the experience was already ruined. We originally planned to dine in, but the service was so off-putting that we took our food and ate in the car. As we were eating, we saw the manager back in his car again. It’s clear that there’s a serious lack of customer service and management accountability at this location. I will never return to this Krystal’s.
Atmosphere: 1
Food: 3
Service: 1
Phillip Smith
The worst krystal I've been to.Manager curses and I ordered 4 burgers with no pickles and she acted as if it was too much of a hassle to make them with no pickles.She has no people skills and does not need to be working in this type of atmosphere
Atmosphere: 2
Food: 1
Service: 1
J Blue
Food is literally microwave food, and the atmosphere feels as though they are pissed off you even came in there. They don’t talk and stare at you like they want to fight.
Atmosphere: 1
Food: 2
Service: 1
Joe Jordan
They served me in good time with only two people working!
8/30/2025 We went to the Crystal in Rincon, Ga. The Lady that took our orders was very polite and respectful. She took our order without Onion and she told us it would take a little awhile, we told her that was fine, we would wait, which we did, about 45 minutes. The cook left the (8) cheeseburger tossed all up on the counter, for a long time, while she stayed on her cell phone. She was handling the food without gloves on after having her hands on her cell phone. When we finally got the order it had onions. When I told the lady that took our order about the onions on them, the cook steps in and said if you want anything without Onions you best not go to any Crystal. The Cook Lady was very ugly and disrespectful, maybe ii was because we are white. When I told her I wanted a refund because I can’t have onion, she was refusing to give it to me. Then she didn’t give me the full amount back. As I stated she was very disrespectful.
Atmosphere: 1
Food: 2
Service: 1
placed order at 1:15 now getting order at 1:50 , Walked in wondering what's taking so long the person at the counter walked away from em waiting on the food to be cold and didn't get my refund .
Atmosphere: 1
Food: 1
Service: 1
Let me just say that I wish the young girl had provided me a receipt, because I would certainly call corporate instead of leaving this Google review.
The good quality of the food is overshadowed by how nasty the staff is. The young girl who took my order was so impatient and dismissive. She rushed me through the line and did not greet me or give me eye contact when I got to the window. It appeared as if I was an inconvenience. I had the nerve to ask for salt and jelly, and she definitely was not pleased. The other staff members were animated in the background and did not pay any attention to me as a customer. It’s sad because I want to patronize this business for the food, but the nasty, immature, unprofessional staff members have soured my view. It’s enough to not return. This is after several unprofessional encounters here.
Update: i’m going to take it down to one star because I did not even get my toast. This is noteworthy because that young girl at the window seems so aggravated that I wanted the toast in the first place and that I asked for jelly for it.
Atmosphere: 1
Food: 4
Service: 1
Overall Horrible experience. Poor management + Bad Attitudes 👎🏾
They just need to take sweet tea off the menu because PM shift never seem to have any.
Atmosphere: 2
Food: 2
Service: 2
Very friendly
Atmosphere: 5
Food: 4
Service: 4
Closed 4 hours early
Service: 1
Extremely unprofessional staff members at this site, ended up driving away and not ordering anything due to the unprofessional behavior of the employees.
Atmosphere: 1
Food: 1
Service: 1
found a small rock in my junkyard fries
Pulled up at 11:40. They said they are closed.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The two employees were blatantly disregardful and lazily did their job. Along with this they disregarded another potential consumer. Wouldn’t recommend.
Atmosphere: 1
Food: 2
Service: 1
Absolutely terrible experience at this Krystal’s location. We arrived to find one of the entrance doors locked, so we had to go around to the other side. When we mentioned it to the employee inside, they casually said, “Yes, we know,” with no explanation or apology. We placed our order at the counter, but the employee didn’t ring anything up. A girl from the drive-thru came to the front, gave us a total, handed back our card, and said, “You have to pay over there.” Confused, we asked where, and she pointed outside—to the drive-thru window. She expected us to walk outside the building to pay for our food at the drive-thru instead of simply walking to the register herself. Her attitude was rude, and she made unnecessary gestures that were completely unprofessional.
To top it all off, the manager who we noticed had been sitting in his vehicle outside eventually came in, but the experience was already ruined. We originally planned to dine in, but the service was so off-putting that we took our food and ate in the car. As we were eating, we saw the manager back in his car again. It’s clear that there’s a serious lack of customer service and management accountability at this location. I will never return to this Krystal’s.
Atmosphere: 1
Food: 3
Service: 1
The worst krystal I've been to.Manager curses and I ordered 4 burgers with no pickles and she acted as if it was too much of a hassle to make them with no pickles.She has no people skills and does not need to be working in this type of atmosphere
Atmosphere: 2
Food: 1
Service: 1
Food is literally microwave food, and the atmosphere feels as though they are pissed off you even came in there. They don’t talk and stare at you like they want to fight.
Atmosphere: 1
Food: 2
Service: 1
They served me in good time with only two people working!
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