I think the hours need to be updated. Any time I come after 9, no one is here. At all lol
Hunter Mitchell
The morning staff is very rude and hostile, every time I come where I have to wait 10-15 minutes for my order.
Breyton Kidwell
Food is soggy and uncooked
Gary Kelch
So I’m from Socal we don’t even have white Castle near us only when we go to Vegas so I’m moving here in a month I’m gonna be here once a week if them Krystal burgers are made the same way every freaking time awesome!
Rock on Krystal!
G
Atmosphere: 5
Food: 5
Service: 5
KIRK
Great place when the good staffs there like today
Atmosphere: 5
Food: 5
Service: 5
Susan Evans
Currently sitting in the drive thru and I can't believe how long it's taking just to get waited on, much less served! There are no cars in the parking lot so they can't be busy inside. Tempted to drive off and go to McDonald's up the street but the person I'm with wanted Krystal.....so here I sit. If you're in any kind of hurry and can't wait at least 30 to 40 minutes to order and eat, don't come here! Typed this entire review while waiting second in line....that's how long it takes to get waited on! Too many other restaurants in Rincon to sit in a line this long for a silly burger! Don't waste your time!!!!
Atmosphere: 1
Food: 1
Service: 1
Marlesha Bryant
Visited this Krystal’s and the manager and staff made it feel so welcoming . Service was top tier, hot food , and everyone was friendly. I will definitely visit this location again . Keep up the good work
Atmosphere: 5
Food: 5
Service: 5
Amber Fulton
Edit: we went back through the drive through yesterday at around 1045am. The woman running the drive through was cussing about something being in her ear as we pulled up, kept cutting her off as we tried to order food, and was extremely rude when we didn’t have change. We left without eating and came back after my son’s appointment an hour later. This time we placed our order, while she complained still about her job, and sat in the parking lot to eat. She had missed multiple items, so I went inside to order what was missed, everyone else was lovely but she was still acting like it was an inconvenience to be working. While we were eating she came outside multiple times to sit in her car and when I had to adjust my toddlers car seats she stood so close to me I couldn’t comfortably move trying to see my children. She also smelled very strongly of alcohol. All in all I am very dissatisfied with her service and will be speaking to her manager.
Went in today for the first time in a while. Store was much cleaner than its been in the past; food was much better tasting, very fresh and hot; and customer service has gotten MUCH better. Hoping these changes are permanent.
Atmosphere: 2
Food: 4
Service: 1
Donna Neal
This location has improved drastically in the last couple of weeks. The food has been hot and fresh every time and the service has gotten much better. Very happy with the improvements.
Pull right up to the drive through ordering kiosk at 12:25 pm on a Monday. No one in line or at the window. Only 1 car in th parking lot. When I pulled up to the speaker, the employee informed me that would be a 25-minute wait for Krystal's and they were cooking now. So sad to see these Krystal resteraunts getting run into the dirt.
Service: 1
MOVINFRTNGA
Great food and atmosphere! Etta Jones does a fine job at trying to please everyone! Great cook and fast service!
Atmosphere: 5
Food: 5
Service: 5
Kimberly Sheppard
Me and my man whent to eat breakfast. Was really wanting a sunriser meal but we sat at box a while with NOBODY saying anything no greeting and no hold one minute or anything . Finally when we get someone on the thing she had a very nasty attitude. They have got to do better.
Service: 1
Edward Slowik
8/30/2025 We went to the Crystal in Rincon, Ga. The Lady that took our orders was very polite and respectful. She took our order without Onion and she told us it would take a little awhile, we told her that was fine, we would wait, which we did, about 45 minutes. The cook left the (8) cheeseburger tossed all up on the counter, for a long time, while she stayed on her cell phone. She was handling the food without gloves on after having her hands on her cell phone. When we finally got the order it had onions. When I told the lady that took our order about the onions on them, the cook steps in and said if you want anything without Onions you best not go to any Crystal. The Cook Lady was very ugly and disrespectful, maybe ii was because we are white. When I told her I wanted a refund because I can’t have onion, she was refusing to give it to me. Then she didn’t give me the full amount back. As I stated she was very disrespectful.
Atmosphere: 1
Food: 2
Service: 1
Devin Dudley
placed order at 1:15 now getting order at 1:50 , Walked in wondering what's taking so long the person at the counter walked away from em waiting on the food to be cold and didn't get my refund .
Burgers were cold
Atmosphere: 4
Food: 2
Service: 4
I think the hours need to be updated. Any time I come after 9, no one is here. At all lol
The morning staff is very rude and hostile, every time I come where I have to wait 10-15 minutes for my order.
Food is soggy and uncooked
So I’m from Socal we don’t even have white Castle near us only when we go to Vegas so I’m moving here in a month I’m gonna be here once a week if them Krystal burgers are made the same way every freaking time awesome!
Rock on Krystal!
G
Atmosphere: 5
Food: 5
Service: 5
Great place when the good staffs there like today
Atmosphere: 5
Food: 5
Service: 5
Currently sitting in the drive thru and I can't believe how long it's taking just to get waited on, much less served! There are no cars in the parking lot so they can't be busy inside. Tempted to drive off and go to McDonald's up the street but the person I'm with wanted Krystal.....so here I sit. If you're in any kind of hurry and can't wait at least 30 to 40 minutes to order and eat, don't come here!
Typed this entire review while waiting second in line....that's how long it takes to get waited on!
Too many other restaurants in Rincon to sit in a line this long for a silly burger!
Don't waste your time!!!!
Atmosphere: 1
Food: 1
Service: 1
Visited this Krystal’s and the manager and staff made it feel so welcoming . Service was top tier, hot food , and everyone was friendly. I will definitely visit this location again . Keep up the good work
Atmosphere: 5
Food: 5
Service: 5
Edit: we went back through the drive through yesterday at around 1045am. The woman running the drive through was cussing about something being in her ear as we pulled up, kept cutting her off as we tried to order food, and was extremely rude when we didn’t have change. We left without eating and came back after my son’s appointment an hour later. This time we placed our order, while she complained still about her job, and sat in the parking lot to eat. She had missed multiple items, so I went inside to order what was missed, everyone else was lovely but she was still acting like it was an inconvenience to be working. While we were eating she came outside multiple times to sit in her car and when I had to adjust my toddlers car seats she stood so close to me I couldn’t comfortably move trying to see my children. She also smelled very strongly of alcohol. All in all I am very dissatisfied with her service and will be speaking to her manager.
Went in today for the first time in a while. Store was much cleaner than its been in the past; food was much better tasting, very fresh and hot; and customer service has gotten MUCH better. Hoping these changes are permanent.
Atmosphere: 2
Food: 4
Service: 1
This location has improved drastically in the last couple of weeks. The food has been hot and fresh every time and the service has gotten much better. Very happy with the improvements.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Pull right up to the drive through ordering kiosk at 12:25 pm on a Monday. No one in line or at the window. Only 1 car in th parking lot. When I pulled up to the speaker, the employee informed me that would be a 25-minute wait for Krystal's and they were cooking now. So sad to see these Krystal resteraunts getting run into the dirt.
Service: 1
Great food and atmosphere! Etta Jones does a fine job at trying to please everyone! Great cook and fast service!
Atmosphere: 5
Food: 5
Service: 5
Me and my man whent to eat breakfast. Was really wanting a sunriser meal but we sat at box a while with NOBODY saying anything no greeting and no hold one minute or anything
. Finally when we get someone on the thing she had a very nasty attitude. They have got to do better.
Service: 1
8/30/2025 We went to the Crystal in Rincon, Ga. The Lady that took our orders was very polite and respectful. She took our order without Onion and she told us it would take a little awhile, we told her that was fine, we would wait, which we did, about 45 minutes. The cook left the (8) cheeseburger tossed all up on the counter, for a long time, while she stayed on her cell phone. She was handling the food without gloves on after having her hands on her cell phone. When we finally got the order it had onions. When I told the lady that took our order about the onions on them, the cook steps in and said if you want anything without Onions you best not go to any Crystal. The Cook Lady was very ugly and disrespectful, maybe ii was because we are white. When I told her I wanted a refund because I can’t have onion, she was refusing to give it to me. Then she didn’t give me the full amount back. As I stated she was very disrespectful.
Atmosphere: 1
Food: 2
Service: 1
placed order at 1:15 now getting order at 1:50 , Walked in wondering what's taking so long the person at the counter walked away from em waiting on the food to be cold and didn't get my refund .
Atmosphere: 1
Food: 1
Service: 1
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