Ordered a Philly cheesesteak meal to go. Second bite in, bread was soggy and wet at the bottom as if it had been sitting for a while. The French fries burnt and tasted as if it was fried in old grease. I spat out what I had tried into the trash can and immediately called to notify them of me needing a refund. Mixie was kind and asked me to return my order when I can for a refund. I could not make it back the same night due to leaving work after their closing hours, so I returned the order the next after noon. The Asian lady was very rude and started talking over me and raising her voice. She was really acting like the refund was coming from her pocket or her paycheck. The rest of the staff is kind and friendly, but the Asian lady that is checking customers out was very rude, unprofessional, and clearly did not care about customer satisfaction due to food that was not served in decent condition. I will not be returning because of her and neither will the business that I referred to you all. She has been rude and very unwelcoming other times that I have visited, but this could not be ignored.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Shelia Bell
Garlic pepper wings combo is always what I order. (all flats) ?
Atmosphere: 5
Food: 5
Service: 5
John Smith
Love it here love the food enjoy the service I eat here 2 times a
Atmosphere: 4
Food: 5
Service: 5
Liz Welch
Absolutely a great place to get a meal.Food is delicious & great serviceThe owner is a really wonderful woman.
Atmosphere: 5
Food: 5
Service: 5
Maurice Franklin (Moe Moe)
My brother and I was here visiting from Detroit and we had went here with my cousin printess he goes there all the time the food was awesome and the place is clean and the staff was friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Katherine Morrison
The food is not what it used to be here. I prices get higher, and the food portion got smaller. Especially they're Chicken Philly Sandwich.
Grant-Hardy & Associates
Nasty nasty and rude. The only black woman in there gotta be the worst customer service I've
Atmosphere: 1
Food: 1
Service: 1
Chrissia Belton
Website is not updated, a couple of the employees were loud and one used profanity.
Takita Williamson
It's the salads for me! I get the grilled tilapia salad. Delicious!!!
Cynthia Perry
Awesome!! Great food and service. I walk past an American's Deli to go to this location! Thank you! See you soon!!
Excellent salad and wings are delicious. Pleasant staff and clean restaurant. Definitely worth your money
Connie Renia Colton
I really like eating here My breads wasn't toasted for my Philly cheese steak I'm A Cook I barely eat out I love the hot fresh and best when I do the wings was fresh I really wanted that philly
S5598TUsheilaj
I went in at 6:33 placed my order and 25 minutes later no food. There were only 2 servers and they both kept asking me what my number was. Finally part of the order was ready and I said I’d take what was ready and asked them to refund the remainder. Well the 17 yr old told me I was not going to get a refund that she is in the process of making the small salad I’d ordered. When I asked to speak to the manager she claimed she was the manager. Finally after about 15 minutes the real manager showed up, walked up to the counter grabbed my bags of food and threw them to the other side of the counter and told me to get out! I called the police and filed a complaint. I will be taking them to small claims court. I waited patiently for the food. I was nit rude, u didn’t raise my voice, I just got annoyed that my food was not ready after 25 minutes and requested a refund.
Pamela Tubner
High priced I went for a friend I stop coming to this place 3 years ago. Horrible customer service but food sometimes ok but it's very pricey
Nylah Dipezio
Best wings and Philly on the south side in my opinion I’ve never had a bad plate and they are so sweet
Ordered a Philly cheesesteak meal to go. Second bite in, bread was soggy and wet at the bottom as if it had been sitting for a while. The French fries burnt and tasted as if it was fried in old grease. I spat out what I had tried into the trash can and immediately called to notify them of me needing a refund. Mixie was kind and asked me to return my order when I can for a refund. I could not make it back the same night due to leaving work after their closing hours, so I returned the order the next after noon. The Asian lady was very rude and started talking over me and raising her voice. She was really acting like the refund was coming from her pocket or her paycheck. The rest of the staff is kind and friendly, but the Asian lady that is checking customers out was very rude, unprofessional, and clearly did not care about customer satisfaction due to food that was not served in decent condition. I will not be returning because of her and neither will the business that I referred to you all. She has been rude and very unwelcoming other times that I have visited, but this could not be ignored.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Garlic pepper wings combo is always what I order. (all flats) ?
Atmosphere: 5
Food: 5
Service: 5
Love it here love the food enjoy the service I eat here 2 times a
Atmosphere: 4
Food: 5
Service: 5
Absolutely a great place to get a meal.Food is delicious & great serviceThe owner is a really wonderful woman.
Atmosphere: 5
Food: 5
Service: 5
My brother and I was here visiting from Detroit and we had went here with my cousin printess he goes there all the time the food was awesome and the place is clean and the staff was friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
The food is not what it used to be here. I prices get higher, and the food portion got smaller. Especially they're Chicken Philly Sandwich.
Nasty nasty and rude. The only black woman in there gotta be the worst customer service I've
Atmosphere: 1
Food: 1
Service: 1
Website is not updated, a couple of the employees were loud and one used profanity.
It's the salads for me! I get the grilled tilapia salad. Delicious!!!
Awesome!! Great food and service. I walk past an American's Deli to go to this location! Thank you! See you soon!!
Restaurantji Recommends
Excellent salad and wings are delicious. Pleasant staff and clean restaurant. Definitely worth your money
I really like eating here My breads wasn't toasted for my Philly cheese steak I'm A Cook I barely eat out I love the hot fresh and best when I do the wings was fresh I really wanted that philly
I went in at 6:33 placed my order and 25 minutes later no food. There were only 2 servers and they both kept asking me what my number was. Finally part of the order was ready and I said I’d take what was ready and asked them to refund the remainder. Well the 17 yr old told me I was not going to get a refund that she is in the process of making the small salad I’d ordered. When I asked to speak to the manager she claimed she was the manager. Finally after about 15 minutes the real manager showed up, walked up to the counter grabbed my bags of food and threw them to the other side of the counter and told me to get out! I called the police and filed a complaint. I will be taking them to small claims court. I waited patiently for the food. I was nit rude, u didn’t raise my voice, I just got annoyed that my food was not ready after 25 minutes and requested a refund.
High priced I went for a friend I stop coming to this place 3 years ago. Horrible customer service but food sometimes ok but it's very pricey
Best wings and Philly on the south side in my opinion I’ve never had a bad plate and they are so sweet