This was all around a horrible experience. This was by far the worst food I’ve ever had from a captain d’s. I paid 31.17 for some garbage. I ordered fish and chicken dinner and 4 piece catfish dinner. Nothing tasted fresh. The corn and okra tasted old. The hush puppies were cold & tough for some reason. When I say everything tasted horrible I mean everything I ordered. Who ever put them okra in my box should’ve know better they were burnt, cold, and old. And it was literally less than a handful. My dad had fish & chicken. Again they both were cold & hard. He kept complaining how hard it was. I’m so disappointed. While waiting on my food I see a German roach not 1 but 2!!! On the counter in the freaking day time at that so imagine what they’re like at night!!! The girl was able to kill one and then she didn’t even wipe the counter at all!!! I should’ve gotten my money back then! That was my sign to run! I’m calling the health department on Monday. This is unacceptable. Then another employee, she works In the kitchen she had her two children in there all over the store.like what type of place is this really? she walked past talking on the phone as I’m standing at the counter and go straight to fixing some food. It happened so quick I know she did not wash her hands. You all need to seriously need to get more staff retrain current staff b/c they don’t give a F about service or that horrible food that they’re serving and I can tell that from all the one star reviews that you all have someone in that store needs to take this seriously. Lastly, on top of all that they got my orders wrong. I wish I was making this up, but unfortunately, I’m not. It was an overall horrible experience and I will be reaching out to corporate as well. Times have changed. Captain D’s was one of my first jobs in high school and back then they did not tolerate poor service. We took pride in the food We served people and the service in how we treated people and we were big on keeping the store clean and this store is none of those things.
Atmosphere: 3
Food: 1
Service: 1
BigO2617
Very good
Atmosphere: 4
Food: 4
Service: 4
Helena Randolph
I wasn't expecting such a large price increase. Food was great but I had a very long wait for just 2 pieces of fish
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fish, French Fries
Sophia Ivy (tonya)
Yes I’m super upset about the way I asked for the manager and I was told they wasn’t in every time I come here my food was not right one time it was spicy batter and I didn’t even want that and the next time I went they didn’t give me my extra fish I paid for and my tea was super sweet so to me I need both of my meals correct and you can not even contact them because they isn’t going to answer the phone and I would like headquarter phone number so I can report them also give a google review because they really needs to know what’s going on behind the scenes
Atmosphere: 2
Food: 2
Service: 2
Cierra Burroughs
Patience is needed. Did take out (Drive thru) and checked before driving off. Food was cooked fresh however, items were missing. Resolution was quick with no hassle.
Atmosphere: 3
Food: 3
Service: 3
Orisha Biyii
PURE POISON! The young brother with pink locs grabbed my food with his bare hands no gloves on and thought I was going to be ok with it pure disgusting food was cold and made me sick!!!
Deniece Reed
Need to hire more Mature individuals! Every time I come it’s young females that are Very unprofessional!… Always on their phone which should be a Major Food and Safety Violation ! They always OUT of something! And they take forever to get your order! Too busy playing around and Running the mouth!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Fish
Jakendra Foster
This location needs staff revamping. I stay 4 minutes away from the restaurant. It took 35 minutes for them to give my dasher my food. You would’ve thought she was waiting on fresh food. No, the food gets here and the fries are hard and not even edible. The fish was barely warm.
Prediction Fortune
Your business about to go down! Hire some professional people.
Marguerita Smith
I just waited at the take out speaker for 10 minutes with NO ONE in line and no one spoke to me or asked to take my order. When I drove around to see what's going on the restaurant only has 3 people inside sitting g at at table!!!
Went to the drive through and waited in line for 27 minutes after placing an order with 1 car in front of me. I drove off after I was told I had to wait for someone to come and "log in".
Service: 1
Helen Onalaja
It’s 12 noon and they still close. Always run out of food or never have it! WHO running this place! Horribly ran!
Atmosphere: 1
Food: 1
Service: 1
Jeremiah White
The worker name Christian is very disrespectful he is very rude and not polite do not let him serve u why the hell they hired him to be the manager and these folks doing sneaky stuff in the restroom and everything
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fish and Chips, Poppers, Fish
Eileen Barry Peel
Good service. Food was hot & fresh.
Atmosphere: 4
Food: 5
Service: 5
Adrienne Jones
The food was horrible. The pics speak for themselves. Reached out to the restaurant, and the young man who answered the phone offered no solution. Did the survey online and received no response.
This was all around a horrible experience. This was by far the worst food I’ve ever had from a captain d’s. I paid 31.17 for some garbage. I ordered fish and chicken dinner and 4 piece catfish dinner. Nothing tasted fresh. The corn and okra tasted old. The hush puppies were cold & tough for some reason. When I say everything tasted horrible I mean everything I ordered. Who ever put them okra in my box should’ve know better they were burnt, cold, and old. And it was literally less than a handful. My dad had fish & chicken. Again they both were cold & hard. He kept complaining how hard it was. I’m so disappointed. While waiting on my food I see a German roach not 1 but 2!!! On the counter in the freaking day time at that so imagine what they’re like at night!!! The girl was able to kill one and then she didn’t even wipe the counter at all!!! I should’ve gotten my money back then! That was my sign to run! I’m calling the health department on Monday. This is unacceptable. Then another employee, she works In the kitchen she had her two children in there all over the store.like what type of place is this really? she walked past talking on the phone as I’m standing at the counter and go straight to fixing some food. It happened so quick I know she did not wash her hands. You all need to seriously need to get more staff retrain current staff b/c they don’t give a F about service or that horrible food that they’re serving and I can tell that from all the one star reviews that you all have someone in that store needs to take this seriously. Lastly, on top of all that they got my orders wrong. I wish I was making this up, but unfortunately, I’m not. It was an overall horrible experience and I will be reaching out to corporate as well. Times have changed. Captain D’s was one of my first jobs in high school and back then they did not tolerate poor service. We took pride in the food We served people and the service in how we treated people and we were big on keeping the store clean and this store is none of those things.
Atmosphere: 3
Food: 1
Service: 1
Very good
Atmosphere: 4
Food: 4
Service: 4
I wasn't expecting such a large price increase. Food was great but I had a very long wait for just 2 pieces of fish
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fish, French Fries
Yes I’m super upset about the way I asked for the manager and I was told they wasn’t in every time I come here my food was not right one time it was spicy batter and I didn’t even want that and the next time I went they didn’t give me my extra fish I paid for and my tea was super sweet so to me I need both of my meals correct and you can not even contact them because they isn’t going to answer the phone and I would like headquarter phone number so I can report them also give a google review because they really needs to know what’s going on behind the scenes
Atmosphere: 2
Food: 2
Service: 2
Patience is needed. Did take out (Drive thru) and checked before driving off. Food was cooked fresh however, items were missing. Resolution was quick with no hassle.
Atmosphere: 3
Food: 3
Service: 3
PURE POISON! The young brother with pink locs grabbed my food with his bare hands no gloves on and thought I was going to be ok with it pure disgusting food was cold and made me sick!!!
Need to hire more Mature individuals! Every time I come it’s young females that are Very unprofessional!… Always on their phone which should be a Major Food and Safety Violation ! They always OUT of something! And they take forever to get your order! Too busy playing around and Running the mouth!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Fish
This location needs staff revamping. I stay 4 minutes away from the restaurant. It took 35 minutes for them to give my dasher my food. You would’ve thought she was waiting on fresh food. No, the food gets here and the fries are hard and not even edible. The fish was barely warm.
Your business about to go down! Hire some professional people.
I just waited at the take out speaker for 10 minutes with NO ONE in line and no one spoke to me or asked to take my order. When I drove around to see what's going on the restaurant only has 3 people inside sitting g at at table!!!
Atmosphere: 1
Service: 1
Restaurantji Recommends
Went to the drive through and waited in line for 27 minutes after placing an order with 1 car in front of me.
I drove off after I was told I had to wait for someone to come and "log in".
Service: 1
It’s 12 noon and they still close. Always run out of food or never have it! WHO running this place! Horribly ran!
Atmosphere: 1
Food: 1
Service: 1
The worker name Christian is very disrespectful he is very rude and not polite do not let him serve u why the hell they hired him to be the manager and these folks doing sneaky stuff in the restroom and everything
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fish and Chips, Poppers, Fish
Good service. Food was hot & fresh.
Atmosphere: 4
Food: 5
Service: 5
The food was horrible. The pics speak for themselves.
Reached out to the restaurant, and the young man who answered the phone offered no solution. Did the survey online and received no response.
Atmosphere: 2
Food: 1
Service: 3
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