Went here the 1st time chicken meal was hot and fresh. Went back a 2nd time around 6pm and they said that they were out of chicken. Went there a 3rd and final time, chicken was not fresh and looked as though it had been beat up, gave me no wings and they gave me a half gallon of unsweet tea when I asked for sweet tea. Luckily I had sugar at home to sweeten it. I wont be back at this location. I will drive a little further to the Fayetteville location.
Louie Kelley
KFC quality has been getting worse over the years. The staff doesn't have any customer service attitude.
Nathan Lucas
Subject: Unacceptable Customer Service Experience at KFC – Riverdale, GA Location
To Whom It May Concern,
I am writing to formally express my deep disappointment regarding my recent experience at your KFC location at 6832 Highway 85, Riverdale, GA 30274. The customer service I encountered was not only unacceptable, but frankly, a reflection that should deeply concern Yum! Brands, CEO David Gibbs, and Scott Mezvinsky, CEO of the KFC Division.
Upon entering the restaurant, there were no front counter staff present to assist me. Although I saw several employees in the store, no one acknowledged me or approached the register. After a few minutes, an associate finally appeared and told me I was required to place my order using the self-service kiosk—the same kiosk that has been the subject of numerous one-star Google reviews. When I requested to place my order at the counter, the employee refused and claimed she could not take it.
I then asked to speak to a manager. The manager arrived only to reinforce that there were just two employees on duty and that I should expect a long wait—another clear tactic to pressure customers into using a kiosk that apparently doesn’t function properly. At this point, I left the restaurant in disbelief.
I called KFC Customer Service and filed a complaint. To your credit, I received a callback from the store’s General Manager within 15 minutes. Unfortunately, that conversation did little to resolve the issue. Rather than addressing my concerns, the GM seemed more interested in defending her staff and deflecting blame—stating that the kiosk was not her decision, that they were understaffed, and that “people just don’t want to work.” That may be so, but the employees currently on duty certainly didn’t seem interested in working either.
The call ended with the GM saying she would “speak to her team.” No apology. No resolution. Just more excuses and indifference.
The level of service—and the lack of accountability—at this location is not only unacceptable, it’s disrespectful to the community it serves. We deserve quality customer experiences in our neighborhoods just as much as anyone else.
I plan to escalate this matter through the proper channels until meaningful changes are made.
Atmosphere: 1
Food: 1
Service: 1
Sngrw Yasharahla
Absolutely the Worst Experience – Never Again
I had a terrible experience at the KFC in Riverdale, Georgia and I’m done giving this location my business. I went in to place an order and was directed to use the self-service kiosk. The lady working there never mentioned that the kiosk was malfunctioning — which makes no sense. If something is broken, why wouldn’t you tell a customer before they tap their card?
So I go ahead, tap my Chime card, and the machine takes my money — but no receipt prints, no order processes, nothing. I asked the lady about it, and she just casually tells me I’ll get my money back. Seriously? That’s your response?
Now, the next day, the transaction is no longer pending, but I still haven’t gotten my money back. I’m currently stuck in a dispute with my bank just trying to get refunded for an order I never received.
This place is unprofessional and clearly doesn’t care about their customers. No accountability, no help, and no communication. I’m never eating here again. Do better, KFC.
Atmosphere: 1
Food: 1
Service: 1
Helena Randolph
Had to go to window to order as thier speaker was broken and I felt cheated on my famous bowl only 3 tiny pieces of chicken Not worth the increased price at all
Atmosphere: 5
Food: 4
Service: 4
Nah Son
4 for $5 saucy Jumbo wings It tastes good but wasn't jumbo.
Food: 4
Service: 4
Coverme Worldwide
I had the displeasure of walking into the KFC located at Georgia State Road 85 and Roberts Road in Riverdale, Georgia. I went to the kiosk and placed an order and when I went to pay, the kiosk wasn’t working I went to the counter and asked the lady if I could place an order with her at the counter, she said that’s what the kiosk for. Though I thought she was rude, I explained to her that I tried the kiosk, and the payment portion isn’t working. She said there’s another kiosk around the corner. I advised her that I just spent quite a few minutes place in the order and that I would rather not use another kiosk. That’s not working And if I could just place the order with her and complete it. She said no. She gave no explanation so I asked are you unable to take the order? She said yes but I’m busy. Then she walked away but before she left, she said if you don’t want to place the order then goodbye And on that note, she walked away and disappeared to the back. As I exited, I saw her outback on the phone so I went back and asked them who she was. At that time they told me she was the general manager, but did not give her name. I took a picture of her outside on the phone so I assumed that she was too busy to take my order because she needed to receive or make a phone call on her cell phone. And no one else was capable of taking my order there so needless to say I left And found a Bojangles right down the street. My order was taken courteously and the staff was very friendly. I will NEVER give KFC my $$$ again. Thank you BOJANGLES!!!
Atmosphere: 1
Food: 1
Service: 1
Arnim Upson
Dine-out my uncle really liked the pot pie and service was very nice
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chicken Pot Pie
Boogie Brown
Customer Service is always good here with me but i complain about the same thing. Chicken pot pie is suppose to have chicken in it. it never do straight vegetables. please get it together
This KFC has gone down, employees don't care about the food conditions!!!! I have visited this KFC many times, no salt means no salt! Just not understanding what part they are not understanding
Atmosphere: 2
Food: 2
Service: 2
Trella Barber
Chicken was Ok but they gave me what they wanted to give me not what I paid for,but it was fresh. That time...
Everything was pretty good.
Atmosphere: 4
Food: 4
Service: 4
Went here the 1st time chicken meal was hot and fresh. Went back a 2nd time around 6pm and they said that they were out of chicken. Went there a 3rd and final time, chicken was not fresh and looked as though it had been beat up, gave me no wings and they gave me a half gallon of unsweet tea when I asked for sweet tea. Luckily I had sugar at home to sweeten it. I wont be back at this location. I will drive a little further to the Fayetteville location.
KFC quality has been getting worse over the years. The staff doesn't have any customer service attitude.
Subject: Unacceptable Customer Service Experience at KFC – Riverdale, GA Location
To Whom It May Concern,
I am writing to formally express my deep disappointment regarding my recent experience at your KFC location at 6832 Highway 85, Riverdale, GA 30274. The customer service I encountered was not only unacceptable, but frankly, a reflection that should deeply concern Yum! Brands, CEO David Gibbs, and Scott Mezvinsky, CEO of the KFC Division.
Upon entering the restaurant, there were no front counter staff present to assist me. Although I saw several employees in the store, no one acknowledged me or approached the register. After a few minutes, an associate finally appeared and told me I was required to place my order using the self-service kiosk—the same kiosk that has been the subject of numerous one-star Google reviews. When I requested to place my order at the counter, the employee refused and claimed she could not take it.
I then asked to speak to a manager. The manager arrived only to reinforce that there were just two employees on duty and that I should expect a long wait—another clear tactic to pressure customers into using a kiosk that apparently doesn’t function properly. At this point, I left the restaurant in disbelief.
I called KFC Customer Service and filed a complaint. To your credit, I received a callback from the store’s General Manager within 15 minutes. Unfortunately, that conversation did little to resolve the issue. Rather than addressing my concerns, the GM seemed more interested in defending her staff and deflecting blame—stating that the kiosk was not her decision, that they were understaffed, and that “people just don’t want to work.” That may be so, but the employees currently on duty certainly didn’t seem interested in working either.
The call ended with the GM saying she would “speak to her team.” No apology. No resolution. Just more excuses and indifference.
The level of service—and the lack of accountability—at this location is not only unacceptable, it’s disrespectful to the community it serves. We deserve quality customer experiences in our neighborhoods just as much as anyone else.
I plan to escalate this matter through the proper channels until meaningful changes are made.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the Worst Experience – Never Again
I had a terrible experience at the KFC in Riverdale, Georgia and I’m done giving this location my business. I went in to place an order and was directed to use the self-service kiosk. The lady working there never mentioned that the kiosk was malfunctioning — which makes no sense. If something is broken, why wouldn’t you tell a customer before they tap their card?
So I go ahead, tap my Chime card, and the machine takes my money — but no receipt prints, no order processes, nothing. I asked the lady about it, and she just casually tells me I’ll get my money back. Seriously? That’s your response?
Now, the next day, the transaction is no longer pending, but I still haven’t gotten my money back. I’m currently stuck in a dispute with my bank just trying to get refunded for an order I never received.
This place is unprofessional and clearly doesn’t care about their customers. No accountability, no help, and no communication. I’m never eating here again. Do better, KFC.
Atmosphere: 1
Food: 1
Service: 1
Had to go to window to order as thier speaker was broken and I felt cheated on my famous bowl only 3 tiny pieces of chicken Not worth the increased price at all
Atmosphere: 5
Food: 4
Service: 4
4 for $5 saucy Jumbo wings
It tastes good but wasn't jumbo.
Food: 4
Service: 4
I had the displeasure of walking into the KFC located at Georgia State Road 85 and Roberts Road in Riverdale, Georgia. I went to the kiosk and placed an order and when I went to pay, the kiosk wasn’t working I went to the counter and asked the lady if I could place an order with her at the counter, she said that’s what the kiosk for. Though I thought she was rude, I explained to her that I tried the kiosk, and the payment portion isn’t working. She said there’s another kiosk around the corner. I advised her that I just spent quite a few minutes place in the order and that I would rather not use another kiosk. That’s not working And if I could just place the order with her and complete it. She said no. She gave no explanation so I asked are you unable to take the order? She said yes but I’m busy. Then she walked away but before she left, she said if you don’t want to place the order then goodbye And on that note, she walked away and disappeared to the back. As I exited, I saw her outback on the phone so I went back and asked them who she was. At that time they told me she was the general manager, but did not give her name. I took a picture of her outside on the phone so I assumed that she was too busy to take my order because she needed to receive or make a phone call on her cell phone. And no one else was capable of taking my order there so needless to say I left And found a Bojangles right down the street. My order was taken courteously and the staff was very friendly. I will NEVER give KFC my $$$ again. Thank you BOJANGLES!!!
Atmosphere: 1
Food: 1
Service: 1
Dine-out my uncle really liked the pot pie and service was very nice
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chicken Pot Pie
Customer Service is always good here with me but i complain about the same thing. Chicken pot pie is suppose to have chicken in it. it never do straight vegetables. please get it together
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
Food was delicious especially original chicken
Atmosphere: 5
Food: 5
Service: 5
The chicken didn't taste freshly cooked at all.
Atmosphere: 4
Food: 2
Service: 4
This KFC has gone down, employees don't care about the food conditions!!!! I have visited this KFC many times, no salt means no salt! Just not understanding what part they are not understanding
Atmosphere: 2
Food: 2
Service: 2
Chicken was Ok but they gave me what they wanted to give me not what I paid for,but it was fresh. That time...
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Fried Chicken, Wings, Mashed Potatoes
One of the best experiences I've had there
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Chicken Pot Pie
Loading...