The young lady at the Riverdale /Kroger self check out, this morning was very upbeat and courteous. I was uneasy about using a virtual debit card from my phone with a bar code. She was very reassuring that this would be okay, and thanks to her it was. There were many workers in the store doing inventory and they were all helpful and polite. I watched her handle a rude customer with finesse.
Brittany Williams
I went to have a sandwich made today at the deli. For weeks I've noticed the deli staff who makes the sandwiches aren't available to make a sandwich but they are all standing around talking on cell phones or with each other. Today an older dedicated female employee took my order and made my sandwich fresh. They are currently only offering multi grain bread in attempt to turn customers away who may want wheat, white or sweet Italian. The deli department is severely understaffed. The employee who made my sandwich was very nice but I noticed her coworker which was a younger male seasoning chicken and talking on his phone very loudly at the sink. Cell phones all over the place. Multiple customers were ready to order however her co worker just placed his personal conversation first and made her do all of the work. Very disappointed. I felt very bad for her.
Atmosphere: 2
Food: 3
Service: 3
Rodhney R.
I would never recommend this Kroger, the lady with short blonde hair, older lady was rude and so racist... Guest she didn't realize we spoke English neither. But the disrespect, just because we went to self check out, because it was only 2 person checking out and expect everyone to wait long periods of time with only a few items. Had the nerves to say, well, you working now!!! This place is ridiculous and trust and believe I have her name and reported her. She should not be working in customer service.
Tre'von D.
The customer service is terrible from open to close the employees at this store act annoyed before you even ask them a simple question as if they are forced to work at this job please train your staff better or find some different candidates who have better attitudes and show more professionalism
Sophonie A.
Terrible customer service. People working the check out line are no help. Wouldn't recommend
Angeles O.
i love this store . the other customers are hostile and like to rude to employees and then lie on them. i've see all the time. the employees at this store handle customers service with grace and patience. as a customer we need to handle ourselves with grace and patience to. the golden rule. thank you store 319 riverdale kroger
Demetria Alberto
Items are organized. So much variety of items.
Carlos A Azurdia Ruiz
buen servicio gente educada cajeras amable
Jan F.
To I visited 7125 highway 85, in the frozen vegetable section there is the Kroger brand riced cauliflower it was above the tag that says 10/$10 so I grabbed all of them. Once I reached the cash register they rang up $2.19/each I explained to the cashier the price difference so she sent Barbra to check the price. Barbra came back and said, she didn't see them (I told her I grabbed all of them) she also stated she's not changing the price, and I Can speak to a manager. Stephanie came up and I explained to her the same thing, she went to the back, and couldn't find the tag either, she said she's not changing the price but Can give me 1 for a $1.... but im purchasing 12 that makes no sense. I will NOT VISIT THIS LOCATION AGAIN.
Marcia Bautista
I actually posted on my Facebook today that this location has finally added Pick Up. At the start pandemic the entrance of this store looked like a crime scene with shopping carts strung together with yellow caution tape in a long line blocking the doors. As a senior, I was extra cautious and literally afraid to shop there. At the same time the Banks location in Fayetteville was operating fairly normally AND offered Pick Up service. I don't know what criteria Kroger uses to
Poor customer service.The selection of items are not a broad as Kroger up North.
Felicia B.
This store doesn't have adequate lighting in the parking lot. And there's trash out. And the selection of fresh produce is scarce. Oh, and the organic isle is tiny. This store needs a makeover and more selections.
NaTasha Drummings
it's clean and organized.
Wowblossom517 Rodgers
For me, Kroger has the best chicken. I use to think Publix but they be have been slipping.
Shon S.
Trash! The customer service line is terrible and I've literally stood in this line for 20 minutes they don't have any help at alll !!!
The young lady at the Riverdale /Kroger self check out, this morning was very upbeat and courteous. I was uneasy about using a virtual debit card from my phone with a bar code. She was very reassuring that this would be okay, and thanks to her it was. There were many workers in the store doing inventory and they were all helpful and polite. I watched her handle a rude customer with finesse.
I went to have a sandwich made today at the deli. For weeks I've noticed the deli staff who makes the sandwiches aren't available to make a sandwich but they are all standing around talking on cell phones or with each other. Today an older dedicated female employee took my order and made my sandwich fresh. They are currently only offering multi grain bread in attempt to turn customers away who may want wheat, white or sweet Italian. The deli department is severely understaffed. The employee who made my sandwich was very nice but I noticed her coworker which was a younger male seasoning chicken and talking on his phone very loudly at the sink. Cell phones all over the place. Multiple customers were ready to order however her co worker just placed his personal conversation first and made her do all of the work. Very disappointed. I felt very bad for her.
Atmosphere: 2
Food: 3
Service: 3
I would never recommend this Kroger, the lady with short blonde hair, older lady was rude and so racist... Guest she didn't realize we spoke English neither. But the disrespect, just because we went to self check out, because it was only 2 person checking out and expect everyone to wait long periods of time with only a few items. Had the nerves to say, well, you working now!!! This place is ridiculous and trust and believe I have her name and reported her. She should not be working in customer service.
The customer service is terrible from open to close the employees at this store act annoyed before you even ask them a simple question as if they are forced to work at this job please train your staff better or find some different candidates who have better attitudes and show more professionalism
Terrible customer service. People working the check out line are no help. Wouldn't recommend
i love this store . the other customers are hostile and like to rude to employees and then lie on them. i've see all the time. the employees at this store handle customers service with grace and patience. as a customer we need to handle ourselves with grace and patience to. the golden rule. thank you store 319 riverdale kroger
Items are organized. So much variety of items.
buen servicio gente educada cajeras amable
To I visited 7125 highway 85, in the frozen vegetable section there is the Kroger brand riced cauliflower it was above the tag that says 10/$10 so I grabbed all of them. Once I reached the cash register they rang up $2.19/each I explained to the cashier the price difference so she sent Barbra to check the price. Barbra came back and said, she didn't see them (I told her I grabbed all of them) she also stated she's not changing the price, and I Can speak to a manager. Stephanie came up and I explained to her the same thing, she went to the back, and couldn't find the tag either, she said she's not changing the price but Can give me 1 for a $1.... but im purchasing 12 that makes no sense. I will NOT VISIT THIS LOCATION AGAIN.
I actually posted on my Facebook today that this location has finally added Pick Up. At the start pandemic the entrance of this store looked like a crime scene with shopping carts strung together with yellow caution tape in a long line blocking the doors. As a senior, I was extra cautious and literally afraid to shop there. At the same time the Banks location in Fayetteville was operating fairly normally AND offered Pick Up service. I don't know what criteria Kroger uses to
Restaurantji Recommends
Poor customer service.The selection of items are not a broad as Kroger up North.
This store doesn't have adequate lighting in the parking lot. And there's trash out. And the selection of fresh produce is scarce. Oh, and the organic isle is tiny. This store needs a makeover and more selections.
it's clean and organized.
For me, Kroger has the best chicken. I use to think Publix but they be have been slipping.
Trash! The customer service line is terrible and I've literally stood in this line for 20 minutes they don't have any help at alll !!!