The meat was so dry and chewy even when covered in sauce. I ordered buns and didn't get them instead I recieved texas toast only which I ordered on the side. Every side was terrible, this has got to be the worse bbq Ive ever had
Atmosphere: 4
Food: 1
Service: 4
Erna Pearce
They are always very nice and friendly and courteous. The food is great. The chicken and ribs are tender, moist and falls off the bone. 😋
Atmosphere: 5
Food: 5
Service: 5
Hunter Jones
Food was ok. Service was very slow. Nobody was running the counter for a bit and a line was waiting to order. Once ordered it took at least 20 minutes to get the food.
Atmosphere: 4
Food: 4
Service: 2
Ron Goldsmith
Marginal
Atmosphere: 1
Food: 2
Service: 2
Clay Culver
The smoked wings are not smoked. It's fried wings rolled across the grill, per the staff. Disappointing. Otherwise the fries were good.
Atmosphere: 4
Food: 2
Service: 4
Stephen Garrett
Ordered food and hour early so I wouldn't be late for work, walk in to pay and they never started the order. Lost a customer today. Never again!
Atmosphere: 1
Food: 1
Service: 1
Sherri Smith
Just didn't like the BBQ. AND it was cold.
Atmosphere: 5
Food: 1
Service: 5
Danny McGee
We always have a good experience at Shane's
Atmosphere: 5
Food: 5
Service: 5
Jessica White
Big mom salad verytime
Beau Bryant
Wouldn't accept my coupon, they don't take them at this location, won't be coming back.
Don't walk, run from this place!! I got he baby back ribs & they were nothing but fat & still very pink! The wife got a grilled chicken salad & the chicken was so dry, she could barely eat it! Hope your food comes out better than ours but for us......... we're one & done!! Not going back
Atmosphere: 1
Food: 1
Service: 1
Keena Augustine
Shocking Experience – Health Concern Visited: 7/13/25 @ 8:40 PM Location: Shane’s – Rome, GA
I brought my mom and sister to dine in for dinner expecting a good meal and experience. Unfortunately, what unfolded was incredibly disappointing and concerning.
Upon receiving our food, my mom noticed a large oriental cockroach nearby. She immediately notified the cashier—who offered no response or action. As we looked down, we saw multiple cockroaches crawling around the dining area. When we informed another staff member while packing up to leave, she casually said, “They knew.”
This was not only disturbing, but extremely unprofessional and unsanitary. I’ve never encountered anything like this in a restaurant setting. Needless to say, we will not be returning.
I hope management takes this seriously and addresses the issue promptly—for the safety of other customers and the integrity of your brand.
— A concerned customer
Atmosphere: 1
Food: 3
Service: 1
Tim Bridges
Always good!
Atmosphere: 5
Food: 5
Service: 5
Kathi Causby
Have been a Shane's patron for over 15 yrs. Today's visit wasn't pleasant. Restaurant very hot. I normally have to wear a sweater in air conditioning, but their felt like it was broken. Asked why so warm and was told new owner doesn't want high power bills. The food was still good. Servers were pleasant, but the atmosphere needs improvement.
Atmosphere: 3
Food: 5
Service: 5
Mynah G
The only reason I go to Shane's is for a BBQ potato. They were out, so..no, I wasn't thrilled
The meat was so dry and chewy even when covered in sauce. I ordered buns and didn't get them instead I recieved texas toast only which I ordered on the side. Every side was terrible, this has got to be the worse bbq Ive ever had
Atmosphere: 4
Food: 1
Service: 4
They are always very nice and friendly and courteous. The food is great. The chicken and ribs are tender, moist and falls off the bone. 😋
Atmosphere: 5
Food: 5
Service: 5
Food was ok. Service was very slow. Nobody was running the counter for a bit and a line was waiting to order. Once ordered it took at least 20 minutes to get the food.
Atmosphere: 4
Food: 4
Service: 2
Marginal
Atmosphere: 1
Food: 2
Service: 2
The smoked wings are not smoked. It's fried wings rolled across the grill, per the staff.
Disappointing.
Otherwise the fries were good.
Atmosphere: 4
Food: 2
Service: 4
Ordered food and hour early so I wouldn't be late for work, walk in to pay and they never started the order. Lost a customer today. Never again!
Atmosphere: 1
Food: 1
Service: 1
Just didn't like the BBQ. AND it was cold.
Atmosphere: 5
Food: 1
Service: 5
We always have a good experience at Shane's
Atmosphere: 5
Food: 5
Service: 5
Big mom salad verytime
Wouldn't accept my coupon, they don't take them at this location, won't be coming back.
Service: 1
Restaurantji Recommends
Don't walk, run from this place!! I got he baby back ribs & they were nothing but fat & still very pink! The wife got a grilled chicken salad & the chicken was so dry, she could barely eat it! Hope your food comes out better than ours but for us......... we're one & done!! Not going back
Atmosphere: 1
Food: 1
Service: 1
Shocking Experience – Health Concern
Visited: 7/13/25 @ 8:40 PM
Location: Shane’s – Rome, GA
I brought my mom and sister to dine in for dinner expecting a good meal and experience. Unfortunately, what unfolded was incredibly disappointing and concerning.
Upon receiving our food, my mom noticed a large oriental cockroach nearby. She immediately notified the cashier—who offered no response or action. As we looked down, we saw multiple cockroaches crawling around the dining area. When we informed another staff member while packing up to leave, she casually said, “They knew.”
This was not only disturbing, but extremely unprofessional and unsanitary. I’ve never encountered anything like this in a restaurant setting. Needless to say, we will not be returning.
I hope management takes this seriously and addresses the issue promptly—for the safety of other customers and the integrity of your brand.
— A concerned customer
Atmosphere: 1
Food: 3
Service: 1
Always good!
Atmosphere: 5
Food: 5
Service: 5
Have been a Shane's patron for over 15 yrs. Today's visit wasn't pleasant. Restaurant very hot. I normally have to wear a sweater in air conditioning, but their felt like it was broken. Asked why so warm and was told new owner doesn't want high power bills. The food was still good. Servers were pleasant, but the atmosphere needs improvement.
Atmosphere: 3
Food: 5
Service: 5
The only reason I go to Shane's is for a BBQ potato. They were out, so..no, I wasn't thrilled
Atmosphere: 2
Food: 1
Service: 2
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