Very disappointed in the way I was treated today. I always come here for breakfast and order the Breakfast eggs platter with turkey bacon, spinach, and cheese. The last two times I’ve been here they have gotten my order wrong. The first time I was given turkey sausage instead of turkey bacon. When I informed the owner who rang my order in that day he stated “you told me turkey sausage” and seemed annoyed at having to remake it. Today was the same situation all over again, except they served me turkey instead of turkey bacon this time. When I again informed the owner who was working the register when I placed my order he again stated “you told me turkey” and took the plate and walked off. They only print out a copy of your payment but not your actual order on the receipt so I had to ask the owner if he had a way to see what I ordered. He begrudgingly printed my order and it read “Turkey Bacon”. He handed it to me and before I could continue speaking to him he walked away. When he came back he said “yes yes turkey bacon we bring to your table go go kitchen make mistake.” I am not so much upset at the mistake as I am the way the owner treated me. He stated he was too busy to talk because he was short staffed. I came to sit down at my table and the owner’s wife came to ask if everything was okay. I informed her that I did not mind the kitchen making a simple mistake but what upsets me is the owner turning his back to me in the middle of me trying to explain my order was placed correctly. I asked her to speak to him about his customer service and she said okay I’ll have him come back. He came to my table and said “I am sorry it was kitchen mistake but I told them to fix when you complain.” I informed him that I am okay with the kitchen making a mistake but having customer service and restaurant experience myself as a manager or owner your job is to speak with the customer to make sure they feel heard. I informed the owner that I can’t help but think if I looked older or if I came in with a suit and tie I would have been treated differently. The owner simply stated “no its just a waste of time for me to talk to you when I need to speak with the customers.” I informed him I was also a paying customer but simply put the way I was treated made me feel like I was not worth even 5 minutes. Again, this is not a complaint against the kitchen but the owner and the way he handled this situation. I do not think I will be back because of the way I was treated today.
Atmosphere: 1
Food: 3
Service: 1
Abbie Richters
I love this place!!! The service is great and the coffee and food is always so tasty. I love the atmosphere and have enjoyed coming to this business for years.
Mitchel Montes Imbett
Café Au Lait is truly a hidden gem in Roswell! With its charming French-style menu and cozy atmosphere, it’s the perfect spot for a relaxed breakfast or brunch.
We ordered the Breakfast Eggs, which were made exactly to our liking with the toppings we preferred, fresh, flavorful, and satisfying. The croissants? Absolutely some of the best we’ve ever had: flaky, buttery, and just perfect. Paired with a smooth, well-balanced cappuccino, it made for an unforgettable meal.
The staff was also exceptional, friendly, attentive, and genuinely caring. They made sure we were comfortable and had everything we needed from the moment we walked in.
Atmosphere: 5
Food: 5
Service: 5
Vance Raven
First time in, new to the area and I already know I'll be back!
Atmosphere: 5
Food: 5
Service: 5
Milena Malta
Great coffee and excellent service. It's very simple but amazing in taste. They promote their stuff nicely. They were built in early 2000, and the aesthetic remains the same. Overall, it's just a nice place.
really lovely owners. thank you
Atmosphere: 5
Food: 5
Service: 5
Go to place for boba. Their coconut milk tea boba is so good. Ample seating area and fast service. Go support this family owned bakery
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Café Country Breakfast, Café Au Lait Breakfast, Cake
Great, yummy portions and good coffee. It's not crowded and perfect for a relaxing start to the morning
Atmosphere: 5
Food: 5
Service: 5
Best breakfast in Roswell! The sweetest people work here, they love to take care of their guests!
Atmosphere: 5
Food: 5
Service: 5
Good ole place. Good ole people
Good size portions, not expensive.
Atmosphere: 5
Food: 4
Service: 5
Peaceful and chill atmosphere, really enjoy the food and the kindest of the staff. Owner is sweet and I love the look of the cafe.
Coffee is amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Café Country Breakfast
Service was great you can tell has that small Buisness feel to it but all the food and coffee was amazing!
Highly recommend
Atmosphere: 5
Food: 5
Service: 5
My daily hot spot ! They are so sweet and helpful ! Lots of value there
Atmosphere: 5
Food: 5
Service: 5
Cozy spot with great seating, friendly staff, and strong coffee on the east side.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very disappointed in the way I was treated today. I always come here for breakfast and order the Breakfast eggs platter with turkey bacon, spinach, and cheese. The last two times I’ve been here they have gotten my order wrong. The first time I was given turkey sausage instead of turkey bacon. When I informed the owner who rang my order in that day he stated “you told me turkey sausage” and seemed annoyed at having to remake it. Today was the same situation all over again, except they served me turkey instead of turkey bacon this time. When I again informed the owner who was working the register when I placed my order he again stated “you told me turkey” and took the plate and walked off. They only print out a copy of your payment but not your actual order on the receipt so I had to ask the owner if he had a way to see what I ordered. He begrudgingly printed my order and it read “Turkey Bacon”. He handed it to me and before I could continue speaking to him he walked away. When he came back he said “yes yes turkey bacon we bring to your table go go kitchen make mistake.” I am not so much upset at the mistake as I am the way the owner treated me. He stated he was too busy to talk because he was short staffed. I came to sit down at my table and the owner’s wife came to ask if everything was okay. I informed her that I did not mind the kitchen making a simple mistake but what upsets me is the owner turning his back to me in the middle of me trying to explain my order was placed correctly. I asked her to speak to him about his customer service and she said okay I’ll have him come back. He came to my table and said “I am sorry it was kitchen mistake but I told them to fix when you complain.” I informed him that I am okay with the kitchen making a mistake but having customer service and restaurant experience myself as a manager or owner your job is to speak with the customer to make sure they feel heard. I informed the owner that I can’t help but think if I looked older or if I came in with a suit and tie I would have been treated differently. The owner simply stated “no its just a waste of time for me to talk to you when I need to speak with the customers.” I informed him I was also a paying customer but simply put the way I was treated made me feel like I was not worth even 5 minutes. Again, this is not a complaint against the kitchen but the owner and the way he handled this situation. I do not think I will be back because of the way I was treated today.
Atmosphere: 1
Food: 3
Service: 1
I love this place!!! The service is great and the coffee and food is always so tasty. I love the atmosphere and have enjoyed coming to this business for years.
Café Au Lait is truly a hidden gem in Roswell! With its charming French-style menu and cozy atmosphere, it’s the perfect spot for a relaxed breakfast or brunch.
We ordered the Breakfast Eggs, which were made exactly to our liking with the toppings we preferred, fresh, flavorful, and satisfying. The croissants? Absolutely some of the best we’ve ever had: flaky, buttery, and just perfect. Paired with a smooth, well-balanced cappuccino, it made for an unforgettable meal.
The staff was also exceptional, friendly, attentive, and genuinely caring. They made sure we were comfortable and had everything we needed from the moment we walked in.
Atmosphere: 5
Food: 5
Service: 5
First time in, new to the area and I already know I'll be back!
Atmosphere: 5
Food: 5
Service: 5
Great coffee and excellent service. It's very simple but amazing in taste. They promote their stuff nicely. They were built in early 2000, and the aesthetic remains the same. Overall, it's just a nice place.
Atmosphere: 5
Food: 5
Service: 5
Loading...