I just ordered the strawberry milkshake, and unfortunately it missed the mark for me. It tasted more like sweet cream than strawberry, with barely any real strawberry flavor. I was hoping for something fruitier, more like strawberries š.
Atmosphere: 5
Food: 1
Service: 4
Jens Moeller-Madsen
As always a good experience. Signature friendly staff!
Atmosphere: 4
Food: 4
Service: 5
Kaleigh Newby
I truly donāt want to give a bad review, but after months of hoping it was just a management change/new employee training it is still some of the worst service (in kindness and in efficiency) Iāve experienced at a CFA. This used to be the most efficient location around and Iād go out of my way to stop by because I knew it would be fast and the food would be fresh, now I will intentionally go out of my way to other locations because even during āslowā times Iām easily waiting 10ā15 min in the drive thru, the employees are rude, and the management doesnāt seem to care about the obvious and drastic decline. When my order is right, the food has been good, but I could drive 15 min down the road and be in and out of the drive thru in less than 5 min even during a rush. Hope some improvement starts happening soon.
Atmosphere: 1
Food: 4
Service: 1
R. Shropshire
The set up for drive thru service is not as streamlined as the Chick-fil-A in Roswell at 92 & Hey 9
One of our favorite places to eat. Food and people are always so great.
Atmosphere: 5
Food: 5
Service: 5
Mike Martin
Itās a real shame that this location seems to be perpetually understaffed.
Robert Theriault
Just left the drive thru. I was missing a dressing in the bag and I asked for a Coke no ice and the ice was packed to the top. I called the number to the store location to speak to a manager and every time it hung up on me. Really disappointing. I thought Chick-fil-A was one of the reliable drive thruās. Guess not at the Roswell location.
New update. 9/24/25 I just went through the drive thru again and the service was very disappointing. I asked for a large Coke Zero no ice and it was packed to the top with ice. Also, they forgot to put 2 sides of pickles in the bag. This time I was a little smarter and checked the bag before leaving the drive thru which I highly recommend everyone do. It seems to me that the employees just donāt care because when it happens once, you chalk it up to a mistake. When it continues to happen thereās a problem that management needs to take care of. Iāve always prided Chick fil A on having great service. The service at this location is getting worse. Too bad.
Food: 3
Service: 1
Jackie
I rarely leave a review but today is it! Is the new managers of this location on Woodstock rd reading these reviews? This place has went downhill! The service is slow. Especially for a mobile order. My items are always wrong despite me putting in a mobile order. This morning a little after 6 place had one car in the drive through got my order pulled off went to work just to see the chicken biscuit is a spicey one. I did not select spicey! I even called the 800 a month or so ago to give my honest opinion and feedbackā¦even the 800 customer service are rude and lax. Representative asked would I like a call back regarding my experience I said yesā¦guess what NO ONE CALLED ME! No way around it! This location is just downhill!
I have my 1 year old in car and do not appreciate staff yelling in my face when I rolled the window down. She got ugly with me and now I have a migraine as I have a medical condition with pain pump in me. Then your store manager was rude and I had to lock my door for our safety. He was rude because I didnāt move because I didnāt want to hit the car in front of me. My little daughter had too see all of this
Sarah and other employees at this location are horrible at taking orders. Never gets the order right and we get others orders. Then they look at tablets as we say four times what we want and still donāt know. You ask for sauce and still donāt get any box of someoneās elseās food. Now their app doesnāt work. Says we do not deliver too address. Fix your problems please.someone orders a large chick-fil-A large meal and gets medium meal and even the receipt says large.
Atmosphere: 1
Food: 1
Service: 1
Johnny Cruz
I got food for my family today and I got a spicy deluxe meal for my brother and I received raw chicken. I also got chicken strips but never received them
M M
Do not order from this Chick-fil-a if you actually want all of the items you pay for!!!! The only reason we even attempt to patronize this location is because the next closest location is 15 minutes down the road.
We order via the mobile app and 4 out of the last 5 times my order has been wrong. Tonight they did not give us the nuggets we were charged for and the previous time it was the fries that were missing.
We are a family of 4 and always use the app so these orders are not overly complicated yet somehow they consistently find a way to drop the ball. It is beyond comical at this point and I cannot even report the missing items from tonight's debacle through the mobile app because it happens so frequently that my account has likely been flagged. I guess I will start pulling over and fully inspecting every item since the employees at this location cannot be trusted to give me everything I have paid for. One day I hope Google will update their rating system so I can give them the 0/5 stars they deserve!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Bekah Turner
Super quick and friendly service.
Food: 5
Service: 5
Gary Exline
Used to be my go to chickfila.. for years.. over a decade. Most mornings on way to work. Ever since the owner changed from paul to whatever it is now it became a mess. The wait times are terrible. Only one line open in drivethru.. line wraps building. Orders wrong.. food cold.. all of it.. nothing good. Im moving down to the holcomb bridge one this one is garbage now
Haven't had a chicken biscuit in awhile. Delish
Atmosphere: 5
Food: 5
Service: 5
I just ordered the strawberry milkshake, and unfortunately it missed the mark for me. It tasted more like sweet cream than strawberry, with barely any real strawberry flavor. I was hoping for something fruitier, more like strawberries š.
Atmosphere: 5
Food: 1
Service: 4
As always a good experience. Signature friendly staff!
Atmosphere: 4
Food: 4
Service: 5
I truly donāt want to give a bad review, but after months of hoping it was just a management change/new employee training it is still some of the worst service (in kindness and in efficiency) Iāve experienced at a CFA. This used to be the most efficient location around and Iād go out of my way to stop by because I knew it would be fast and the food would be fresh, now I will intentionally go out of my way to other locations because even during āslowā times Iām easily waiting 10ā15 min in the drive thru, the employees are rude, and the management doesnāt seem to care about the obvious and drastic decline. When my order is right, the food has been good, but I could drive 15 min down the road and be in and out of the drive thru in less than 5 min even during a rush. Hope some improvement starts happening soon.
Atmosphere: 1
Food: 4
Service: 1
The set up for drive thru service is not as streamlined as the Chick-fil-A in Roswell at 92 & Hey 9
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Spicy Chicken Sandwich, Market Salad, Grilled Chicken, Chicken Noodle Soup, Grilled Chicken Sandwich Meal, Greek Yogurt Parfait, Hash Browns
Great service
Atmosphere: 5
Food: 5
Service: 5
One of our favorite places to eat. Food and people are always so great.
Atmosphere: 5
Food: 5
Service: 5
Itās a real shame that this location seems to be perpetually understaffed.
Just left the drive thru. I was missing a dressing in the bag and I asked for a Coke no ice and the ice was packed to the top. I called the number to the store location to speak to a manager and every time it hung up on me. Really disappointing. I thought Chick-fil-A was one of the reliable drive thruās. Guess not at the Roswell location.
New update. 9/24/25 I just went through the drive thru again and the service was very disappointing. I asked for a large Coke Zero no ice and it was packed to the top with ice. Also, they forgot to put 2 sides of pickles in the bag. This time I was a little smarter and checked the bag before leaving the drive thru which I highly recommend everyone do. It seems to me that the employees just donāt care because when it happens once, you chalk it up to a mistake. When it continues to happen thereās a problem that management needs to take care of. Iāve always prided Chick fil A on having great service. The service at this location is getting worse. Too bad.
Food: 3
Service: 1
I rarely leave a review but today is it! Is the new managers of this location on Woodstock rd reading these reviews? This place has went downhill! The service is slow. Especially for a mobile order. My items are always wrong despite me putting in a mobile order. This morning a little after 6 place had one car in the drive through got my order pulled off went to work just to see the chicken biscuit is a spicey one. I did not select spicey! I even called the 800 a month or so ago to give my honest opinion and feedbackā¦even the 800 customer service are rude and lax. Representative asked would I like a call back regarding my experience I said yesā¦guess what NO ONE CALLED ME! No way around it! This location is just downhill!
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I have my 1 year old in car and do not appreciate staff yelling in my face when I rolled the window down. She got ugly with me and now I have a migraine as I have a medical condition with pain pump in me. Then your store manager was rude and I had to lock my door for our safety. He was rude because I didnāt move because I didnāt want to hit the car in front of me. My little daughter had too see all of this
Sarah and other employees at this location are horrible at taking orders. Never gets the order right and we get others orders. Then they look at tablets as we say four times what we want and still donāt know. You ask for sauce and still donāt get any box of someoneās elseās food. Now their app doesnāt work. Says we do not deliver too address. Fix your problems please.someone orders a large chick-fil-A large meal and gets medium meal and even the receipt says large.
Atmosphere: 1
Food: 1
Service: 1
I got food for my family today and I got a spicy deluxe meal for my brother and I received raw chicken. I also got chicken strips but never received them
Do not order from this Chick-fil-a if you actually want all of the items you pay for!!!! The only reason we even attempt to patronize this location is because the next closest location is 15 minutes down the road.
We order via the mobile app and 4 out of the last 5 times my order has been wrong. Tonight they did not give us the nuggets we were charged for and the previous time it was the fries that were missing.
We are a family of 4 and always use the app so these orders are not overly complicated yet somehow they consistently find a way to drop the ball. It is beyond comical at this point and I cannot even report the missing items from tonight's debacle through the mobile app because it happens so frequently that my account has likely been flagged. I guess I will start pulling over and fully inspecting every item since the employees at this location cannot be trusted to give me everything I have paid for. One day I hope Google will update their rating system so I can give them the 0/5 stars they deserve!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Super quick and friendly service.
Food: 5
Service: 5
Used to be my go to chickfila.. for years.. over a decade. Most mornings on way to work. Ever since the owner changed from paul to whatever it is now it became a mess. The wait times are terrible. Only one line open in drivethru.. line wraps building. Orders wrong.. food cold.. all of it.. nothing good. Im moving down to the holcomb bridge one this one is garbage now
Atmosphere: 1
Food: 1
Service: 1
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