Firehouse Subs Mabry Village

Wake up Firehouse corporation! Your franchisee has bailed and you need to wake up! Get your head out of the sand! This place has been closed! Look at the photos! Why don't you pay them a visit? Why don't you call and find out that the phone number is disconnected!!

Service: 1

Very Cool ?️?️?️

I don't really eat "fast food," but I do like Firehouse. I have never been there when the food wasn't delicious, quick, and who doesn't love supporting a good case. If you like sub sandwiches, I don't think you can beat Firehouse.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook and Ladder Sub

Beware! On April 1, I placed an online order for 4 lunches and payment was received. I got a message that the store was closed for repairs and to cancel the order through the app (impossible after payment has been received) or call the store (number has been disconnected). I contacted Customer Service three times and got a scripted “we understand and will make sure the manager contacts you”. No word from the manager so after a week I tried to escalate it. The excuses are more ridiculous each time - we can’t make the manager do anything, we can’t be sure the store is closed (?), rest assured the “right department” is handling this. My favorite response from Customer Service at this $1 billion dollar corporation was today - “I can’t call the Mabry Village store number to verify if they’re open or closed because I’m in Canada and DON’T HAVE THE MONEY to make a call to the US. The latest suggestion was for me to drive to the store and take a picture to “prove” the store is closed and start a new case, twelve days after I started the original one. This is corporate indifference and inefficiency; no one will take responsibility and they are perfectly willing to lose a loyal customer over a relatively small amount that was 100% their fault.

Service: 1

Every single time I order take out, it is fresh, ready and on time! I have never had a bad sandwich, nor has anyone made a mistake.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich, Turkey Bacon Ranch, Italian with Grilled Chicken, Hook & Ladder

I've been coming to this location occasionally for many years now. My wife and I probably visit every other week. The staff is super friendly and the sandwiches are prepared in a reasonable amount of time and always hit the spot!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Club on a Sub, Engineer

Cold Italian, can't go wrong. Do yourself a favor.

Atmosphere: 5

Food: 5

Service: 5

It’s always clean and the staff and management are always great

The accuracy of the Firehouse has improved dramatically since my last visit, 6 months ago. Nice improvement.

Atmosphere: 4

Food: 4

Service: 5

Tasty subs. Nothing special.

Atmosphere: 3

Food: 3

Service: 3

I usually order on the app but didn't have time. Went in and was greeted right away by all the staff ordered our food and they got our order made real quick. I got the new pepperoni meatball sub. The medium size was only $6.00 what a deal.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Engineer, Hook

Order ahead and it will be waiting for you! Great sandwiches. Try the Cajun mayo! ??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New York Steamer, Engineer

These are great folks, I love firehouse. I just wish when they toast a sub it seems toasted. It doesn't. It's soft, and mushy.

The sandwiches were made very carefully and with care. They took the time to make sure my order was made exactly right! Definitely going back!

Atmosphere: 5

Food: 5

Service: 5

This is the best Firehouse Sub stop I'm ever visited. The boys are so friendly and accommodating. The food was excellent.

Wheelchair accessibility: Wheelchair entrance at front of store.