Jersey Mike's Subs

At lunch time today it was busier than I have ever seen it in a sub shop before, but all of the JM employees there were working so hard and fast that the speed at which the orders were ready was truly impressive.

Atmosphere: 5

Food: 5

Service: 5

Wow! Sol and Pierce are the best. This is the best jersey mikes I’ve been to a lot of different locations. But these guys are happy friendly fast. And the sandwiches were made perfect the first time. They make you want to come back. I haven’t been to a Jersey Mike’s in a while. But now that I’ve been here I will be back more. You have great employees/ managers here. Made all the difference!

Atmosphere: 5

Food: 5

Service: 5

Subs are great when you go in and order. Dont order online. They ignore time altogether.

Atmosphere: 3

Food: 4

Service: 1

10-12-2024
5:37 pm
Jersey Mike’s Subs
Store #5092

I’ll be sending a copy of this review to corporate too.

We eat at Jersey Mike’s at least once a month and have done so since moving to this area over a year and a half ago.

We always order online and pick up at the store.
Locations vary as we are centered directly in the middle of three jersey Mike’s locations.
This time, basing our decision on time of day and traffic, we chose the store located at 660 West Crossville Road in Roswell.

We always order the exact same thing.
A giant Philly cheesesteak on white bread with extra cheese, extra meat and I usually add mushrooms to the entire sandwich. I know that the total is going to be over $29 but not $30.
This time we changed it up a little bit and only added mushrooms to half of the sandwich. Since I was ordering a giant sandwich, and also didn’t want peppers and onions on that half of the sandwich, I didn’t add the mushrooms on the app, I chose to add it in the special instructions instead anticipating that I would be charged “in store”.

I went to pick up the sandwich early, anticipating that they would still be making it so that I would be there in the event that there was any confusion with my order and to correct my mistake with the mushrooms.

Maria was just making our sandwich, asked what I needed, I gave the name and before I could say anything else she said “you didn’t pay for the mushrooms”
I explained that was the reason I arrived early and said I’d be happy to pay.
To which she replied “No. I won’t charge you this time but next time, add the mushrooms online.”

She wasn’t rude but she verged on being derogatory and condescending.

I confirmed while she was still cooking the sandwiches that she had the order, correct… double meat, double cheese, mushrooms on one side with no peppers and onions.

When I got home and opened my sandwiches, there was no double meat on them.

When I called the store and spoke to Maria, she said, “Yes, there was double meat.”

I said we eat there all the time and there was NOT double meat on our sandwiches.
Maria replied very rudely and smugly “I made those sandwiches myself and I DID put double meat on them.”

I said “OK next time we’ll just eat at another location.”

She replied with some very short, curt “OK” or “fine”.

Maria could have cared less.

I will never use that location again.
660 West Crossville Rd., Roswell, GA.

When I pay $28 for a sandwich, I want a $28 sandwich.
I’d have gladly paid for my mushrooms and have the double meat. I feel like she shorted me on the meat because she thought I was trying to get away with something.
And she knew what she did.

I want my five dollar tip back too.

I don’t typically leave tips for hourly employees, but I felt that since she wasn’t charging me for the mushrooms it was the least I could do.

I will eat at Jersey Mike’s because they have the best Philly cheesesteak sandwiches on the planet.

I’ll just never eat at this location or order from them again.

Terrible service - do not order from this location.

Ordered online and the order was ready over 1 our AFTER I was told it would be ready. They prioritize walk ins ahead of your online order.

Atmosphere: 3

Food: 3

Service: 1

They clearly are understaffed here. Waited nearly an hour for 3 subs. No apologies either. I’d avoid this location if you can

No point to place order online, there seems to be no desire to process orders in a timely manner. Poor communication as well.

Atmosphere: 1

Food: 5

Service: 1

This is a very well run store. The people that work there are always very welcoming, nice, helpful, and actually seem to care about how they make your sandwich.

Food: 5

Service: 5

Recommended dishes: Big Kahuna Chicken Cheese Steak, The Super Sub, Ham and Provolone

Great club sandwich! Made perfectly and served right up!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Club Sub, Chips, Mike's Famous Philly, Big Kahuna Chicken Cheese Steak

Warning, if you order from this location and pre-pay and they are out of it they replace it with something else. We ordered 2 brownies at $2.20 each and they replaced them with 2 cookies at .80 each. They staple the bag and don't tell you that they ripped you off until you get home and find out. Called the store and spoke to a lady manger who was not friendly, saying her name was Q, no apologies at all, she said that is their practice. Very disappointing.

Atmosphere: 1

Food: 2

Service: 1

Sandwiches are great. Cookie tasted like a warehouse.

Atmosphere: 4

Food: 4

Service: 5

The guy cooking the cheese steaks has long hair , in a hat but no net and not even braided and it ended up in our sandwich. This grosses me out

Atmosphere: 5

Food: 1

Service: 3

Our favorite to-go lunch spot! These guys get it right every time and the sandwiches are always so, so good compared to other locations nearby.

Atmosphere: 5

Food: 5

Service: 5

Matthew is awesome & the service is top notch. You will have a great experience & food at this location.

Atmosphere: 5

Food: 5

Service: 5

Love this location. Accurate, fast, so friendly. Always delicious!

Food: 5

Service: 5