Crumbl - Sandy Springs
5948 Roswell Rd, Sandy Springs
(470) 531-4077
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5948 Roswell Rd, Sandy Springs
(470) 531-4077
I would literally only come back here just to be served by khole! Great customer service and attentive to each customer
Love it!
I love it
I just want my free birthday cookieđȘđ
Their cookies are delicious
The best cookies every time!
Super quick cookies. Delicious
Delicious!!!!!!!!!
So good and customer service was the bomb com!
Love Their cookies always something new to try and exciting đ
Restaurantji Recommends
I personally love their cookies. They always have variety and I've never had an issue with their customer service. Friendly staff!
So good
I recently placed a catering order with your establishment, and unfortunately, the experience was extremely disappointing.
First, when I called to place the order, I was told that phone orders were not possible and that I had to order online. I complied and submitted an order for 204 cookies. After placing it online, I called back to confirm the order and spoke with an employee about an important detail: we needed the cookies packaged in sleeves since they were being distributed individually at an event.
I was then told that the store could provide sleeves, but that staff would not put the cookies in them for us. This was shockingâespecially for a catering order of this size. Proper packaging is a basic expectation for bulk orders, and yet it was dismissed as something âthey donât do.â
When I arrived to pick up the cookies, I was further told that additional sleeves would not be provided because âit costs the store money.â Instead, I was handed a poorly packaged order (see attached picture). For an establishment offering catering, refusing to provide appropriate packaging or even the option to add this service is unacceptable.
This entire processâfrom being unable to order by phone, to the refusal to accommodate simple packaging needs, to being told extra sleeves couldnât be providedâwas both unprofessional and frustrating. It created unnecessary hassle at an event where convenience and presentation should have been the priority.
I hope management takes this feedback seriously and reconsiders policies around catering packaging, as this experience has left a very negative impression.
Can get enough the best cookies and cakes
Super friendly!
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