The trigger fish was AWESOME! Service was excellent. Great outdoor dining experience. I would highly recommend.
Emma N
As a franchise, I realize this review doesn’t hold much ground, but I hope it isn’t entirely overlooked to my point that it is at least pertinent and thus it be at least acknowledged.Disappointed in the atmosphere of this establishment. I have nothing poor to say about the quality of food, however the blatant disregard for the human experience is astounding. While ordering drinks not only was my partner ID’d (fine, she’s 28 but i get it), she was interrogated over her out of state license’s legitimacy. Questions regarding her address listed, in which she said was many addresses old but was able to recall as well as her NAME. When finally deemed fit for ordering a beer the server left the table. After receiving the beer and the fries we consequently ordered after, our server asked if we had questions. He then referred to my partner as “sir.” While I debated over holding my tongue for a good 20 seconds I ultimately resolved to making him aware of the fact that not only did he scan and rescan my partner’s ID and interrogate her over it, he asked her HER NAME. Obviously embarrassed over this he apologized profusely and took the first opportunity to remove himself from the situation. All but 5 minutes later we overheard him asking another server to take our table, thus resulting in him doing everything he could to ignore our presence and avoid eye contact. Ultimately we decided to close out and go elsewhere. I want to begin by saying that I understand that serving is challenging and exhausting, on top of which you are held under a microscope that is constantly evaluating your performance. Nevertheless, it disappoints me knowing that, regardless of expectations, the staff or management was unable to acknowledge any ounce of wrongdoing and admit they were wrong. I hope that one day this establishment is able to uncover some sense of accountability and respect for others. Until then I will not be going back. Take responsibility for your actions, respect others and for the love of god pay attention.
Stephen Ball
Really incredible food and great service. Very friendly. Will be back.
Luke Zhang
Food took over an hour to get to us. When it did the patty on the 2 burgers we ordered were somehow both slimy, and mushy.When the manager came over, she stood there looking at us with hostility and condescension as if we somehow had planned to get free food, DESPITE us not having touched the burgers other than 1 bite. Mind you this was over an hour of waiting!! She told us it was fine and that we could leave, but we paid for the drinks we ordered if only to make a point. It was only then that her attitude became better. As if that wasn't enough the customer service was awful. Our server was alright, however the busboy sprayed cleaning solution all over me when we first sat down and acted as if being asked to wipe down the sticky table we were seated at was somehow beneath him!!. No manager was present to handle that situation. Honestly this place used to be good but now I will be sure to never come back and will also be letting my friends know about the horrendous experience we had.To clarify, we were sat at 7:30 pm , our food came at 8:45, and we were treated incredibly rudely. Never ever ever again. Horrible place.
Trina Lewis
I called to place a to go order a few minutes ago and the first person got mad because I had a simple question about if they had a menu item and put me on hold for someone else with a nasty attitude. The next person picked it up and had the same nasty attitude as if a customer calling to place an order or has a simple question is a bother. That's just fine. Your business will go under when customers are addressed with that attitude. I tried to cancel the order and was placed on hold. Lol. Okay I'll just hang up. Management needs to get a handle or you'll be closing your doors. Life is too short to deal with bad customer service. DO NOT PATRON THIS RESTAURANT UNTIL CORPORATE CLEANS HOUSE!!
Norha Lee
I have been a long time patron of Marlow’s Tavern. Supporting their business in several locations. The food is not in question, neither was the waitress. We gave her a large tip.
Lexi Lo
We love the service and the vibe here. Tastyn always makes sure we have a great time! However, the limited menu is prone to changing and does not offer a great variety. The food is a bit pricey for what you get, but the ambiance is really enjoyable and the outdoor screened in patio is a lovely way to dine out.
Emerald Pullon
I’ve been here a few times, and it’s honestly mediocre. The service has always been great (shoutout to my friend Tastyn!) but food is just okay. Not super fantastic, and honestly pretty expensive for what you get. They have a pretty limited menu and drinks aren’t strong. They do have a nice atmosphere, I’ll give them that.
Jennifer Kiehn
We have never had a bad meal or service. Everyone is do accommodating and the food is amazing. My husband says try the old fashions. I say try the shrimp and grits.
Alexander Smith
Never anything bad at these places. Great food and drink
DELICIOUSNESS! Datian was my server for thr evening and she had such a great disposition and infectious laugh. The managers were also delightful and founf me a seat (party of 1) in the bar area but not squished in the bar - that made me happy!I had what I think was the biggest chicken breast panini with mozzarella, arugula, tomato & an aioli sauce I've ever had. It was big and juicy, so I cut it up. I added the Truffle Oil Fries in place of the regular tavern fries for an extra $1.50 and it was such a good choice. They were tasty & plentiful. I thought I would take some home but instead I ate them all!! The house made pickle was tasty, light and refreshing! I will return!
Raven Charlden
Do not order the Mimosa it comes in an a glass full of ice with more orange juice than champagne. The firecracker shrimp came out soggy. The bartender “blonde hair sides shaved” had an unfriendly vibe that was a turn off after requesting a mimosa with no ice and receiving something a little larger than a shot glass for a drink.
gerebtzoff cn
the food was really bad. i had a caesar salad ans the eggs were weird like they had been out of the fridge for the entire day.I did not eat , 1 mouthpiece and that was enough.I should have sent it back
Isaiah Belcher
I am actually very surprised to see such disregard for customer service. Not only did my fiance and myself have a bad experience,but we watched as multiple other customer were treated with disgruntled attitudes. The manager and staff are very rude and have no regard for customer experience and are very condescending. We stopped mid meal because I refuse to give this place another dime of my hard earned money. Beware please take your family somewhere else, you deserve better.
Zafir Callier
If you want to be treated with respect, don’t come here.
The trigger fish was AWESOME! Service was excellent. Great outdoor dining experience. I would highly recommend.
As a franchise, I realize this review doesn’t hold much ground, but I hope it isn’t entirely overlooked to my point that it is at least pertinent and thus it be at least acknowledged.Disappointed in the atmosphere of this establishment. I have nothing poor to say about the quality of food, however the blatant disregard for the human experience is astounding. While ordering drinks not only was my partner ID’d (fine, she’s 28 but i get it), she was interrogated over her out of state license’s legitimacy. Questions regarding her address listed, in which she said was many addresses old but was able to recall as well as her NAME. When finally deemed fit for ordering a beer the server left the table. After receiving the beer and the fries we consequently ordered after, our server asked if we had questions. He then referred to my partner as “sir.” While I debated over holding my tongue for a good 20 seconds I ultimately resolved to making him aware of the fact that not only did he scan and rescan my partner’s ID and interrogate her over it, he asked her HER NAME. Obviously embarrassed over this he apologized profusely and took the first opportunity to remove himself from the situation. All but 5 minutes later we overheard him asking another server to take our table, thus resulting in him doing everything he could to ignore our presence and avoid eye contact. Ultimately we decided to close out and go elsewhere. I want to begin by saying that I understand that serving is challenging and exhausting, on top of which you are held under a microscope that is constantly evaluating your performance. Nevertheless, it disappoints me knowing that, regardless of expectations, the staff or management was unable to acknowledge any ounce of wrongdoing and admit they were wrong. I hope that one day this establishment is able to uncover some sense of accountability and respect for others. Until then I will not be going back. Take responsibility for your actions, respect others and for the love of god pay attention.
Really incredible food and great service. Very friendly. Will be back.
Food took over an hour to get to us. When it did the patty on the 2 burgers we ordered were somehow both slimy, and mushy.When the manager came over, she stood there looking at us with hostility and condescension as if we somehow had planned to get free food, DESPITE us not having touched the burgers other than 1 bite. Mind you this was over an hour of waiting!! She told us it was fine and that we could leave, but we paid for the drinks we ordered if only to make a point. It was only then that her attitude became better. As if that wasn't enough the customer service was awful. Our server was alright, however the busboy sprayed cleaning solution all over me when we first sat down and acted as if being asked to wipe down the sticky table we were seated at was somehow beneath him!!. No manager was present to handle that situation. Honestly this place used to be good but now I will be sure to never come back and will also be letting my friends know about the horrendous experience we had.To clarify, we were sat at 7:30 pm , our food came at 8:45, and we were treated incredibly rudely. Never ever ever again. Horrible place.
I called to place a to go order a few minutes ago and the first person got mad because I had a simple question about if they had a menu item and put me on hold for someone else with a nasty attitude. The next person picked it up and had the same nasty attitude as if a customer calling to place an order or has a simple question is a bother. That's just fine. Your business will go under when customers are addressed with that attitude. I tried to cancel the order and was placed on hold. Lol. Okay I'll just hang up. Management needs to get a handle or you'll be closing your doors. Life is too short to deal with bad customer service. DO NOT PATRON THIS RESTAURANT UNTIL CORPORATE CLEANS HOUSE!!
I have been a long time patron of Marlow’s Tavern. Supporting their business in several locations. The food is not in question, neither was the waitress. We gave her a large tip.
We love the service and the vibe here. Tastyn always makes sure we have a great time! However, the limited menu is prone to changing and does not offer a great variety. The food is a bit pricey for what you get, but the ambiance is really enjoyable and the outdoor screened in patio is a lovely way to dine out.
I’ve been here a few times, and it’s honestly mediocre. The service has always been great (shoutout to my friend Tastyn!) but food is just okay. Not super fantastic, and honestly pretty expensive for what you get. They have a pretty limited menu and drinks aren’t strong. They do have a nice atmosphere, I’ll give them that.
We have never had a bad meal or service. Everyone is do accommodating and the food is amazing. My husband says try the old fashions. I say try the shrimp and grits.
Never anything bad at these places. Great food and drink
Restaurantji Recommends
DELICIOUSNESS! Datian was my server for thr evening and she had such a great disposition and infectious laugh. The managers were also delightful and founf me a seat (party of 1) in the bar area but not squished in the bar - that made me happy!I had what I think was the biggest chicken breast panini with mozzarella, arugula, tomato & an aioli sauce I've ever had. It was big and juicy, so I cut it up. I added the Truffle Oil Fries in place of the regular tavern fries for an extra $1.50 and it was such a good choice. They were tasty & plentiful. I thought I would take some home but instead I ate them all!! The house made pickle was tasty, light and refreshing! I will return!
Do not order the Mimosa it comes in an a glass full of ice with more orange juice than champagne. The firecracker shrimp came out soggy. The bartender “blonde hair sides shaved” had an unfriendly vibe that was a turn off after requesting a mimosa with no ice and receiving something a little larger than a shot glass for a drink.
the food was really bad. i had a caesar salad ans the eggs were weird like they had been out of the fridge for the entire day.I did not eat , 1 mouthpiece and that was enough.I should have sent it back
I am actually very surprised to see such disregard for customer service. Not only did my fiance and myself have a bad experience,but we watched as multiple other customer were treated with disgruntled attitudes. The manager and staff are very rude and have no regard for customer experience and are very condescending. We stopped mid meal because I refuse to give this place another dime of my hard earned money. Beware please take your family somewhere else, you deserve better.
If you want to be treated with respect, don’t come here.
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