Terrible service, my husband called to order a pizza and wings and the man told him. Are you sure you want to sort all that? My husband said: Of course! The representative says, do you know that it is already more than $40 dollars???? my husband He said if I have money to pay there is no problem (the representative spoke English like my husband perfectly) then says wait and tells another representative in Spanish what is happening The representative tells him the same thing in Spanish with a sarcastic tone: HELLO FRIEND!!! IN A TONE OF MOCKING.
WELL WHAT LOOKED LIKE A GOOD DINNER BECAME THE OPPOSITE, SINCE IT WAS OUR FAVORITE PLACE TO ORDER PIZZA, I hope the MANAGER makes clear the importance of customer service.
Service: 1
Carlos Aguila
Very clean, very friendly, food was timely service.
Atmosphere: 5
Food: 5
Service: 5
ASHLEY SUTTENFIELD
Excellent pizza and service tonight. The guys in there work hard and keep things clean and neat. My pizza was really good and I glad they are open later. ☺️😊😊
Atmosphere: 5
Food: 5
Service: 5
Laura Victoria
Great food and customer service 🥰
Atmosphere: 5
Food: 5
Service: 5
Ted Moore
So, My business partner called me on Sunday Aug 4th and told Me I had to try the new Fiery pizza's because they were awesome! I downloaded the app, made an account and placed an order for the two fiery pizzas, two pizzolis and a Calzone for my Wife because she can't handle spicey. I go to pick it up and I asked where the calzone was? She said there is no Calzone on this order! I pulled up my receipt but she saw it on the box and found out they forgot to make the Calzone. I was very disappointed because my Wife was the one that wanted to try Marcos, and I can't just say forget it because she can't eat the fiery stuff. I say man, that really stinks, I don't want to wait for it to be made because the rest of the order will get cold. The associate rudely says in a loud voice, Well...I don't know what you want me to do!? Do you want me to make it or not?! She was very irritated, I was not rude or mean, I know stuff happens, she could have turned the situation around by being just a little nice and a tiny bit apologetic. She didn't even apologize? She just said, well, I don't know what happened? What do you want me to do!? I said, well just cancel the whole order. Oh, boy, she was pissed! She said WHAT? Are you SERIOUS? I replied with, I drove all the way from the southside of Savannah To try Marcos...this is my first experience, my first order? She replied with...WELL, YOU HAVE A BLESSED DAY SIR!! In a very smart-aleck way. I have been fighting myself whether or not to contact Marcos but I could not let it go. I looked all over the website for a way to delete my new account but can't find it. I would love to be contacted just for confirmation of how to delete my account. I don't need an apology at this point, I don't think I can go back to that location to face that associate. I should have read the similar reviews before trying a new place. I don't usually patronize a business with less than 4 stars on google. I am a level 7 Google Local Guide with reviews all over the US and I have over 4.4 million photo views. You can see my reviews, they are usually positive, I try really hard not to leave bad reviews but in this case I had no choice. Thank You, good luck achieving more positive experiences with brand new customers. I already filled out the customer experience questionnaire on your website too...
Atmosphere: 1
Food: 1
Service: 1
Lisa M (TednLisa)
Take out order. Our first time that we were going to try Marco’s pizza.. The front staff at this Berwick location was rude. Someone forgot to make part of our order and then kept saying what do you want me to do? What do you want me to do? When I go to get pizza, pizzolis and sub sandwich you want it hot. So part of the the order was missing. You don’t want to wait around for them to make the missing part while the rest of the order sits. What i want you to do is be kind and maybe a little apologetic? Things happen, I didn’t have anything to do with why it was forgotten so don’t get mad at me because I don’t want to wait for my food to get cold while you make what you forgot, I wasn’t rude at all, just disappointed. The customer service that was received was extremely disappointing and poor.. we had never tried Marco and we will not be going back . I can’t comment on the food because our order had to be canceled as there was one persons food missing. We took our money elsewhere and got a different dinner this evening. I read Google reviews all the time and the point of this review is to stop the next person from receiving the treatment I received.
Atmosphere: 1
Service: 1
Colby Moore
They consistently display a rude attitude and sloppy work ethic, which leads to repeated mistakes with orders, failing to get them correct on multiple occasions. Don’t come here it’s a waste of time.
Atmosphere: 1
Food: 1
Service: 1
Charlie Yi
Pretty decent pizza place(I had a take-out via online). People were nice, food was good, with great price ?
Atmosphere: 4
Food: 4
Service: 4
Ashton Folsom
Love the pizza
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Deluxe, Thin Crust Cheese Pizza, Hot Wings, Mushroom Pizza, Deluxe Pizza Bowl, Cheese Pizza with Alfredo Spinach and Tomatoes
Had to stop in for them wings. Don't want them unless they are a lil burnt. Run mine through the salamander 3 times. Pizza the way I like it and wings, juicy inside while crispy outside served by smiling faces. Thank you Marcos...see ya again soon. Worth every penny.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Deluxe, Greek, Hot Wings, Chicken Wings
Michelle Gingrich
Friendly....fast....hot...accurate
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheezybread
Michael Watson
Good pizza 30 minutes to get it but I would go back
Atmosphere: 4
Food: 4
Service: 3
Allen Searson
They now use Door Dash which resulted in a 2 hour delay. Unacceptable.update: I expressed my disappointment after the delivery was finally made and was asked if i wished to be contacted about the complaint. I responded "yes", but I never heard from anyone.
Food: 3
Service: 1
Nina Chernyak
I thank Mike every time (weekly) for making me feel special and making great pizza. Plus I've seen him several times working by himself, cooking, answering phones, taking money. He needs a raise!!!
Terrible service, my husband called to order a pizza and wings and the man told him. Are you sure you want to sort all that? My husband said: Of course! The representative says, do you know that it is already more than $40 dollars???? my husband
He said if I have money to pay there is no problem (the representative spoke English
like my husband perfectly) then says wait and tells another representative in Spanish what is happening
The representative tells him the same thing in Spanish with a sarcastic tone: HELLO FRIEND!!! IN A TONE OF MOCKING.
WELL WHAT LOOKED LIKE A GOOD DINNER BECAME THE OPPOSITE,
SINCE IT WAS OUR FAVORITE PLACE TO ORDER PIZZA, I hope the MANAGER makes clear the importance of customer service.
Service: 1
Very clean, very friendly, food was timely service.
Atmosphere: 5
Food: 5
Service: 5
Excellent pizza and service tonight. The guys in there work hard and keep things clean and neat. My pizza was really good and I glad they are open later. ☺️😊😊
Atmosphere: 5
Food: 5
Service: 5
Great food and customer service 🥰
Atmosphere: 5
Food: 5
Service: 5
So, My business partner called me on Sunday Aug 4th and told Me I had to try the new Fiery pizza's because they were awesome! I downloaded the app, made an account and placed an order for the two fiery pizzas, two pizzolis and a Calzone for my Wife because she can't handle spicey. I go to pick it up and I asked where the calzone was?
She said there is no Calzone on this order! I pulled up my receipt but she saw it on the box and found out they forgot to make the Calzone. I was very disappointed because my Wife was the one that wanted to try Marcos, and I can't just say forget it because she can't eat the fiery stuff. I say man, that really stinks, I don't want to wait for it to be made because the rest of the order will get cold. The associate rudely says in a loud voice, Well...I don't know what you want me to do!? Do you want me to make it or not?! She was very irritated, I was not rude or mean, I know stuff happens, she could have turned the situation around by being just a little nice and a tiny bit apologetic. She didn't even apologize? She just said, well, I don't know what happened? What do you want me to do!? I said, well just cancel the whole order. Oh, boy, she was pissed! She said WHAT? Are you SERIOUS? I replied with, I drove all the way from the southside of Savannah To try Marcos...this is my first experience, my first order? She replied with...WELL, YOU HAVE A BLESSED DAY SIR!! In a very smart-aleck way. I have been fighting myself whether or not to contact Marcos but I could not let it go. I looked all over the website for a way to delete my new account but can't find it. I would love to be contacted just for confirmation of how to delete my account. I don't need an apology at this point, I don't think I can go back to that location to face that associate. I should have read the similar reviews before trying a new place. I don't usually patronize a business with less than 4 stars on google. I am a level 7 Google Local Guide with reviews all over the US and I have over 4.4 million photo views. You can see my reviews, they are usually positive, I try really hard not to leave bad reviews but in this case I had no choice. Thank You, good luck achieving more positive experiences with brand new customers. I already filled out the customer experience questionnaire on your website too...
Atmosphere: 1
Food: 1
Service: 1
Take out order. Our first time that we were going to try Marco’s pizza.. The front staff at this Berwick location was rude. Someone forgot to make part of our order and then kept saying what do you want me to do? What do you want me to do? When I go to get pizza, pizzolis and sub sandwich you want it hot. So part of the the order was missing. You don’t want to wait around for them to make the missing part while the rest of the order sits. What i want you to do is be kind and maybe a little apologetic? Things happen, I didn’t have anything to do with why it was forgotten so don’t get mad at me because I don’t want to wait for my food to get cold while you make what you forgot, I wasn’t rude at all, just disappointed. The customer service that was received was extremely disappointing and poor.. we had never tried Marco and we will not be going back . I can’t comment on the food because our order had to be canceled as there was one persons food missing. We took our money elsewhere and got a different dinner this evening. I read Google reviews all the time and the point of this review is to stop the next person from receiving the treatment I received.
Atmosphere: 1
Service: 1
They consistently display a rude attitude and sloppy work ethic, which leads to repeated mistakes with orders, failing to get them correct on multiple occasions. Don’t come here it’s a waste of time.
Atmosphere: 1
Food: 1
Service: 1
Pretty decent pizza place(I had a take-out via online). People were nice, food was good, with great price ?
Atmosphere: 4
Food: 4
Service: 4
Love the pizza
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Deluxe, Thin Crust Cheese Pizza, Hot Wings, Mushroom Pizza, Deluxe Pizza Bowl, Cheese Pizza with Alfredo Spinach and Tomatoes
What I ordered vs what I received.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Had to stop in for them wings. Don't want them unless they are a lil burnt. Run mine through the salamander 3 times. Pizza the way I like it and wings, juicy inside while crispy outside served by smiling faces. Thank you Marcos...see ya again soon. Worth every penny.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Deluxe, Greek, Hot Wings, Chicken Wings
Friendly....fast....hot...accurate
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheezybread
Good pizza 30 minutes to get it but I would go back
Atmosphere: 4
Food: 4
Service: 3
They now use Door Dash which resulted in a 2 hour delay. Unacceptable.update: I expressed my disappointment after the delivery was finally made and was asked if i wished to be contacted about the complaint. I responded "yes", but I never heard from anyone.
Food: 3
Service: 1
I thank Mike every time (weekly) for making me feel special and making great pizza. Plus I've seen him several times working by himself, cooking, answering phones, taking money. He needs a raise!!!
Atmosphere: 4
Food: 4
Service: 5
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