Pizza was cold when delivered,called Victory Dr (Victory Dr and Skidaway) location to complain,i pressed # 5 to speak with a manager kept getting a recording,BAD CUSTOMER SERVICE!!!
Candice Quick
⭐️⭐️⭐️⭐️⭐️ Above and Beyond Customer Service – Thank You, Loretta!
I hadn’t planned on writing a review today, but Loretta at Papa John’s truly deserves to be celebrated! Her customer service is nothing short of exceptional, and she brings a warmth and joy that makes you feel like more than just a customer.
The first time I met Loretta was a couple of months ago when I was planning my daughter-in-law’s bridal shower. I needed the pizza delivered directly to the rec room, and Loretta took the time—right then and there—to call the delivery driver scheduled for that day and confirm they’d come inside the building. She went out of her way just to ease my mind during a hectic time, and it made a huge difference.
Fast forward to today, I walked in again and was greeted with a smile and the words, “We got more weddings coming up?” I couldn’t believe she remembered me! I smiled so big and even asked if I could give her a hug, which made us both laugh. That’s the kind of genuine connection you don’t come across often.
Loretta is the kind of person who leaves a lasting impression. Her kind spirit, attention to detail, and radiant smile make every experience feel personal and special. I truly hope Papa John’s recognizes what a gem they have in her. She’s the reason I’ll keep coming back. 💛
Atmosphere: 5
Food: 3
Service: 5
Princessa Bolen
Def would get super Hawaiian stuffed crust again 😋
Atmosphere: 5
Food: 5
Service: 5
Ty Christian
I ordered a meats
Jeramie Leslie
Was extremely disappointed with the customer service from this store. Been going to this location for a while now and I was disgusted by the disrespect and racism of one of the employees here. I will never return to this location again unless they fire the employee who disrespected and racially abused me.
Atmosphere: 1
Food: 1
Service: 1
Michelle Sanders
Great experience! Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Torlexcia Dixon
Every single time I order from this restaurant I have the absolute WORST experience. I wish I could rate lower!!! This is my third time ordering from this restaurant and every single time I have had an issue with getting my food. And I also notice that they never answer their phones. The first time apparently the dasher ran off with my order, the second I got my order after paying IN FULL for it all over again. And waiting nearly two weeks to be refunded for the first order and now tonight. My order was made and accepted by the restaurant, I get a notification saying that it was cancelled for a dasher issue. I reorder and wait over an hour for my order to get to me. I get reassigned a new dasher who tells me that they don't have the stuffed crust and when I hold them I could do without the stuffed crust I get a new dasher who tells me that they REFUSE to remake my order even though they know i never received it. This was my final straw. I will NEVER order from Thai restaurant again. I ordered two hours ago now everything is closed and I can't get anything else to eat.
Atmosphere: 1
Food: 1
Service: 1
Ian Spitznagle
Made an error on an online order, had to contact store to change address. I called 10 times in 30 mins to have the address changed and all calls were not answered. Had to contact the door dash drivers to tell them to return the order to the store and to answer their phone. Had to contact corporate to get order cancelled 1 hour after ordering.
Atmosphere: 1
Food: 1
Service: 1
Leo Shkolnik
Pathetic! Pizza shows delivered but it wasn't. Tried to call the store numerous times, for 10 minutes, just rings and then disconnects. Papa John's Pizza isn't that good and not worth their BS.
Service: 1
emily beiter
Bruh they didnt put garlic on garlic knots and didnt cut the cookie
I had an amazing experience thanks to Montranise Boston and Destiny Hunter! I always love Papa John’s, but I was very impressed with the professional, kind customer service I received from both women. They went above and beyond to fix a minor issue I had with my order. For that reason I’ll always come to this location, especially if those two are working!
Atmosphere: 5
Food: 4
Service: 5
Teaha Green
Took 2 hours for delivery, pizza arrived COLD, missing sauces! No one will answer the phone .
Atmosphere: 1
Food: 1
Service: 1
Leila Miles
Ate half of my pizza before seeing a long black hair was baked into a slice. I looked at the rest of the pizza and saw multiple other black hairs. The second photo I included is the hair baked into the pizza AFTER I pulled it out.
I have had previous orders from this Papa John’s where either the food quality was not great or the delivery took extremely long, but this is straight up disgusting and I will not be ordering ever again from any Papa John’s if this is how they run their stores.
Atmosphere: 1
Food: 1
Service: 1
Lena Takleh
Bad girl bad boy, bad service
Service: 1
Lawrence Watson
Totally the fault of the management I don’t received my order and I tried to contact them check on it but they never responded and I tried calling multiple times because the delivery person delivered to the wrong address so somebody got a free pizza on the delivery driver, but it’s not really his fault. It’s really the fault of the manager. It’s his responsibility to make sure that all orders are delivered properly and the fact that he never answered the phone or his staff his bad business
Pizza was cold when delivered,called Victory Dr (Victory Dr and Skidaway) location to complain,i pressed # 5 to speak with a manager kept getting a recording,BAD CUSTOMER SERVICE!!!
⭐️⭐️⭐️⭐️⭐️
Above and Beyond Customer Service – Thank You, Loretta!
I hadn’t planned on writing a review today, but Loretta at Papa John’s truly deserves to be celebrated! Her customer service is nothing short of exceptional, and she brings a warmth and joy that makes you feel like more than just a customer.
The first time I met Loretta was a couple of months ago when I was planning my daughter-in-law’s bridal shower. I needed the pizza delivered directly to the rec room, and Loretta took the time—right then and there—to call the delivery driver scheduled for that day and confirm they’d come inside the building. She went out of her way just to ease my mind during a hectic time, and it made a huge difference.
Fast forward to today, I walked in again and was greeted with a smile and the words, “We got more weddings coming up?” I couldn’t believe she remembered me! I smiled so big and even asked if I could give her a hug, which made us both laugh. That’s the kind of genuine connection you don’t come across often.
Loretta is the kind of person who leaves a lasting impression. Her kind spirit, attention to detail, and radiant smile make every experience feel personal and special. I truly hope Papa John’s recognizes what a gem they have in her. She’s the reason I’ll keep coming back. 💛
Atmosphere: 5
Food: 3
Service: 5
Def would get super Hawaiian stuffed crust again 😋
Atmosphere: 5
Food: 5
Service: 5
I ordered a meats
Was extremely disappointed with the customer service from this store. Been going to this location for a while now and I was disgusted by the disrespect and racism of one of the employees here. I will never return to this location again unless they fire the employee who disrespected and racially abused me.
Atmosphere: 1
Food: 1
Service: 1
Great experience! Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Every single time I order from this restaurant I have the absolute WORST experience. I wish I could rate lower!!! This is my third time ordering from this restaurant and every single time I have had an issue with getting my food. And I also notice that they never answer their phones. The first time apparently the dasher ran off with my order, the second I got my order after paying IN FULL for it all over again. And waiting nearly two weeks to be refunded for the first order and now tonight. My order was made and accepted by the restaurant, I get a notification saying that it was cancelled for a dasher issue. I reorder and wait over an hour for my order to get to me. I get reassigned a new dasher who tells me that they don't have the stuffed crust and when I hold them I could do without the stuffed crust I get a new dasher who tells me that they REFUSE to remake my order even though they know i never received it. This was my final straw. I will NEVER order from Thai restaurant again. I ordered two hours ago now everything is closed and I can't get anything else to eat.
Atmosphere: 1
Food: 1
Service: 1
Made an error on an online order, had to contact store to change address. I called 10 times in 30 mins to have the address changed and all calls were not answered. Had to contact the door dash drivers to tell them to return the order to the store and to answer their phone. Had to contact corporate to get order cancelled 1 hour after ordering.
Atmosphere: 1
Food: 1
Service: 1
Pathetic! Pizza shows delivered but it wasn't. Tried to call the store numerous times, for 10 minutes, just rings and then disconnects. Papa John's Pizza isn't that good and not worth their BS.
Service: 1
Bruh they didnt put garlic on garlic knots and didnt cut the cookie
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I had an amazing experience thanks to Montranise Boston and Destiny Hunter! I always love Papa John’s, but I was very impressed with the professional, kind customer service I received from both women. They went above and beyond to fix a minor issue I had with my order. For that reason I’ll always come to this location, especially if those two are working!
Atmosphere: 5
Food: 4
Service: 5
Took 2 hours for delivery, pizza arrived COLD, missing sauces! No one will answer the phone
.
Atmosphere: 1
Food: 1
Service: 1
Ate half of my pizza before seeing a long black hair was baked into a slice. I looked at the rest of the pizza and saw multiple other black hairs. The second photo I included is the hair baked into the pizza AFTER I pulled it out.
I have had previous orders from this Papa John’s where either the food quality was not great or the delivery took extremely long, but this is straight up disgusting and I will not be ordering ever again from any Papa John’s if this is how they run their stores.
Atmosphere: 1
Food: 1
Service: 1
Bad girl bad boy, bad service
Service: 1
Totally the fault of the management I don’t received my order and I tried to contact them check on it but they never responded and I tried calling multiple times because the delivery person delivered to the wrong address so somebody got a free pizza on the delivery driver, but it’s not really his fault. It’s really the fault of the manager. It’s his responsibility to make sure that all orders are delivered properly and the fact that he never answered the phone or his staff his bad business
Atmosphere: 2
Service: 2
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