Order said ready for pick up. At the store I had to wait an extra 20 minutes until it was ready. Reps did not appear to care about the delay either. Besides the horrible customer service it’s a Pizza Hut like any other so do as you will with that info…
Atmosphere: 1
Food: 4
Service: 1
Ahmad Reshad Gulzada
We order a pizza at 12:20pm was told it would arrive at 1:44 it's 3:20 we NEVER got our pizza. We tired calling but NO ONE ANSWERED 😡😡😡😡😡😡😡
Maurice Hunter
My pizza was delivered. Pizza Hut delivered it by Door Dash. The pizza was not sealed that is unacceptable. This is the third time in a row. Iv had problems with this store.
pete allen
Pizza is nasty
Atmosphere: 1
Food: 1
Service: 1
Marc Merrill
Can't even get a 2-topping pizza made right. Missing one of them. And it was a sad looking pizza at that. Chat was useless. I'm unable to speak at the moment so I was hoping online was easy. I'll just continue to use Domino's because at least their online resolutions are instant.
They also had to use DoorDash for delivery. Which meant it took forever.
Serious thumbs-down.
Food: 3
Service: 1
Timonthy Hayes
Don’t deserve no stars. Me and my wife ordered at 10:30pm. Store closes at 11pm. My wife is 9 months pregnant and our daughter was craving that pizza lol and if you know about cravings you know it’s no joke! We called and all. Our order got deleted with no help. If the store wasn’t taking any more orders they shouldn’t have token it and we still could’ve got food elsewhere. We had an order number and all. Employees should think about others when they disregard people. The manager should know better because we even called and was told we’d receive a call back.
Atmosphere: 1
Food: 1
Service: 1
Madison Boyd
75 dollars for two pizzas?? Yall have lost your minds.
Lisa Viviano
Didn't wanna post this but when I call I literally hear someone pickup and then let it sit. I got home and this was in my crust. Literally baked into a piece of cheese. Never again.
Food: 1
Service: 5
Kennedy Smith
Honestly shut this location down. I placed an order to schedule a delivery for 12:30 through door dash. At 12:25 I noticed that while I got a confirmation for my purchase on door dash this store never confirmed to me that they’re making my order (something that usually happens when I order through door dash). I contacted door dash support who then tried to call Pizza Hut to see what the deal was and they couldn’t even be bothered to answer the phone from myself or Door dash. I managed to cancel my order but seeing how multiple people have the same issue of Pizza Hut just flat out not making their orders and then not answering the phone this seems to be the norm. They clearly can’t do their jobs and the reviews reflect that. Honestly shut the entire location down or re-staff with people that can do their jobs
Atmosphere: 1
Food: 1
Service: 1
Josh Phillips
Ordered online from pizza hut website and 20 min after it was supposed to be ordered I called to find out the closed canceled my order never called text or emailed me that they canceled and still waiting for money to go back into my account
I ordered a pizza at this store the young lady DaysIa took my order after presenting her with the information about the type pizza I needed she proceeded by asking me if I was paying with cash or card. Well I used a card. At the end of my order something weird happened the young lady asked me what’s the name on the card. This to me was weird because I don’t normally have to give out the name on the card after I gave the other information on the card. So I told her just go ahead and charge the card. It was then that I asked her what was her name. She quickly rushed off the phone and said ma’am I put in your order is there any specific instructions for the driver? Your weight will be between 40 to 40 minutes . I have been waiting since the pizza never came. I waited for over an hour called back only to found out that my pizza order was canceled. Really by who?
Dawn Kirchinger
This place is a complete dumpster fire. We tried to cancel the order SEVERAL TIMES but couldn't get anyone to answer the phone. We received the pizza anyway , the delivery driver told us they never answer the phone past 9:00 because they close at 10. The pizza WAS RAW inside. as well Also the person making pizzas was touching his face, touching money and going back to make pizzas. AVOID AT ALL COSTS. Go next door to Kroger and get a frozen pizza.! Youre better off.
Laveda Farrior
This place is the worst. I placed an online order and without contacting me at all they canceled my order. I checked one online tracker which is obviously a joke because it continued to say..."We are working on your order." This is not the first time that I have had an issue with this store or I would not be writing this review. They suck and that is all to it.
Cameron Shull
A hair was baked into the cheese on the personal pan pizza
Atmosphere: 1
Food: 1
Service: 1
Victoria Gardner
Never got my order. Apparently was cancelled and nobody wants to pick up the phone to tell me why. Can I at least get a warning?!
Order said ready for pick up. At the store I had to wait an extra 20 minutes until it was ready. Reps did not appear to care about the delay either.
Besides the horrible customer service it’s a Pizza Hut like any other so do as you will with that info…
Atmosphere: 1
Food: 4
Service: 1
We order a pizza at 12:20pm was told it would arrive at 1:44 it's 3:20 we NEVER got our pizza. We tired calling but NO ONE ANSWERED 😡😡😡😡😡😡😡
My pizza was delivered. Pizza Hut delivered it by Door Dash. The pizza was not sealed that is unacceptable. This is the third time in a row. Iv had problems with this store.
Pizza is nasty
Atmosphere: 1
Food: 1
Service: 1
Can't even get a 2-topping pizza made right. Missing one of them. And it was a sad looking pizza at that. Chat was useless. I'm unable to speak at the moment so I was hoping online was easy. I'll just continue to use Domino's because at least their online resolutions are instant.
They also had to use DoorDash for delivery. Which meant it took forever.
Serious thumbs-down.
Food: 3
Service: 1
Don’t deserve no stars. Me and my wife ordered at 10:30pm. Store closes at 11pm. My wife is 9 months pregnant and our daughter was craving that pizza lol and if you know about cravings you know it’s no joke! We called and all. Our order got deleted with no help. If the store wasn’t taking any more orders they shouldn’t have token it and we still could’ve got food elsewhere. We had an order number and all. Employees should think about others when they disregard people. The manager should know better because we even called and was told we’d receive a call back.
Atmosphere: 1
Food: 1
Service: 1
75 dollars for two pizzas?? Yall have lost your minds.
Didn't wanna post this but when I call I literally hear someone pickup and then let it sit. I got home and this was in my crust. Literally baked into a piece of cheese. Never again.
Food: 1
Service: 5
Honestly shut this location down. I placed an order to schedule a delivery for 12:30 through door dash. At 12:25 I noticed that while I got a confirmation for my purchase on door dash this store never confirmed to me that they’re making my order (something that usually happens when I order through door dash). I contacted door dash support who then tried to call Pizza Hut to see what the deal was and they couldn’t even be bothered to answer the phone from myself or Door dash. I managed to cancel my order but seeing how multiple people have the same issue of Pizza Hut just flat out not making their orders and then not answering the phone this seems to be the norm. They clearly can’t do their jobs and the reviews reflect that. Honestly shut the entire location down or re-staff with people that can do their jobs
Atmosphere: 1
Food: 1
Service: 1
Ordered online from pizza hut website and 20 min after it was supposed to be ordered I called to find out the closed canceled my order never called text or emailed me that they canceled and still waiting for money to go back into my account
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered a pizza at this store the young lady DaysIa took my order after presenting her with the information about the type pizza I needed she proceeded by asking me if I was paying with cash or card. Well I used a card. At the end of my order something weird happened the young lady asked me what’s the name on the card. This to me was weird because I don’t normally have to give out the name on the card after I gave the other information on the card. So I told her just go ahead and charge the card. It was then that I asked her what was her name. She quickly rushed off the phone and said ma’am I put in your order is there any specific instructions for the driver? Your weight will be between 40 to 40 minutes . I have been waiting since the pizza never came. I waited for over an hour called back only to found out that my pizza order was canceled. Really by who?
This place is a complete dumpster fire. We tried to cancel the order SEVERAL TIMES but couldn't get anyone to answer the phone. We received the pizza anyway , the delivery driver told us they never answer the phone past 9:00 because they close at 10. The pizza WAS RAW inside. as well Also the person making pizzas was touching his face, touching money and going back to make pizzas. AVOID AT ALL COSTS. Go next door to Kroger and get a frozen pizza.! Youre better off.
This place is the worst. I placed an online order and without contacting me at all they canceled my order. I checked one online tracker which is obviously a joke because it continued to say..."We are working on your order." This is not the first time that I have had an issue with this store or I would not be writing this review. They suck and that is all to it.
A hair was baked into the cheese on the personal pan pizza
Atmosphere: 1
Food: 1
Service: 1
Never got my order. Apparently was cancelled and nobody wants to pick up the phone to tell me why. Can I at least get a warning?!
Atmosphere: 1
Food: 1
Service: 1
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