I waited in line, when it was my turn the counter girl was in a bad mood. If she doesn’t like her job, time to find another one, specially when she has to work serving people.
Service: 1
Iryna Krivko
We received our order, but the staff refused to warm up the sandwiches because the oven was turned off — not broken, just turned off. When we asked about it, the response was extremely rude, especially from the woman working there. Very disappointing service and lack of basic courtesy.
Atmosphere: 1
Service: 1
Shea Jones
They don’t know how to make drinks. Order the same thing twice still wrong. Please hire someone that knows the menu how to make the drinks correctly.
Atmosphere: 2
Food: 1
Service: 2
Ash Mattox
Lately, whenever I visit this location, it’s grossly understaffed, typically with only one person and often during peak hours. Last time I visited, it was during a weekend. One staff member was working, completing both mobile orders and a ton of in-person orders. The staff member was very kind and clearly doing their best, but it was shameful to see only one person scheduled to cover such a busy time alone. I surmise they were new because they had to keep consulting recipes to make the drinks, slowing them up even further. I can’t believe an untrained person would be left to run a location alone…I received my order 30 mins after the quoted time of when my mobile order was to be ready. I don’t blame the staff member. They had a great attitude for the what they were going through. I blame poor management.
K B
The app said it would be ready at 3:01 at the latest. 3:10 and it’s still not ready. Apparently they had to brew a whole new pot of coffee. 3:12 and Ryan seemed annoyed when I asked where my coffee was.
Atmosphere: 1
Food: 1
Service: 1
Destiny Marira-Vo
Got pumpkin spiced chai, it was delicious!
Atmosphere: 5
Food: 5
Service: 5
Jenny Lee
I clearly stated my order, but the staff didn’t seem to be paying attention. As I suspected, the wrong item was entered. When I asked for a correction, they insisted it was my mistake and showed no apology—only attitude. Disappointing experience.
Atmosphere: 3
Food: 4
Service: 1
Shane Aubrey
Amazing.
TJ
Everytime I go here they're always out of something or having issues.
Atmosphere: 1
Food: 1
Service: 1
B Simmons
Carmel ribbon crunch.....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato with Marshmallow Whipped Cream
Asho and Chandler are amazing & the staff working today around 04/15/2024 @ 10:24. Todays staff is what this location needs, other days we’ve been there and this staff is not working orders are wrong, attitudes are terrible & you pretty much can’t ask for them to fix your order or anything like that without them making faces or rolling eyes(Takeevia) . We will continue to go to this location with the hopes of seeing Chandler & the other staff member that was working today.
I waited in line, when it was my turn the counter girl was in a bad mood. If she doesn’t like her job, time to find another one, specially when she has to work serving people.
Service: 1
We received our order, but the staff refused to warm up the sandwiches because the oven was turned off — not broken, just turned off. When we asked about it, the response was extremely rude, especially from the woman working there. Very disappointing service and lack of basic courtesy.
Atmosphere: 1
Service: 1
They don’t know how to make drinks. Order the same thing twice still wrong. Please hire someone that knows the menu how to make the drinks correctly.
Atmosphere: 2
Food: 1
Service: 2
Lately, whenever I visit this location, it’s grossly understaffed, typically with only one person and often during peak hours. Last time I visited, it was during a weekend. One staff member was working, completing both mobile orders and a ton of in-person orders. The staff member was very kind and clearly doing their best, but it was shameful to see only one person scheduled to cover such a busy time alone. I surmise they were new because they had to keep consulting recipes to make the drinks, slowing them up even further. I can’t believe an untrained person would be left to run a location alone…I received my order 30 mins after the quoted time of when my mobile order was to be ready. I don’t blame the staff member. They had a great attitude for the what they were going through. I blame poor management.
The app said it would be ready at 3:01 at the latest. 3:10 and it’s still not ready. Apparently they had to brew a whole new pot of coffee. 3:12 and Ryan seemed annoyed when I asked where my coffee was.
Atmosphere: 1
Food: 1
Service: 1
Got pumpkin spiced chai, it was delicious!
Atmosphere: 5
Food: 5
Service: 5
I clearly stated my order, but the staff didn’t seem to be paying attention. As I suspected, the wrong item was entered. When I asked for a correction, they insisted it was my mistake and showed no apology—only attitude. Disappointing experience.
Atmosphere: 3
Food: 4
Service: 1
Amazing.
Everytime I go here they're always out of something or having issues.
Atmosphere: 1
Food: 1
Service: 1
Carmel ribbon crunch.....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato with Marshmallow Whipped Cream
Restaurantji Recommends
Very rude…
Service: 1
Asho and Chandler are amazing & the staff working today around 04/15/2024 @ 10:24. Todays staff is what this location needs, other days we’ve been there and this staff is not working orders are wrong, attitudes are terrible & you pretty much can’t ask for them to fix your order or anything like that without them making faces or rolling eyes(Takeevia) . We will continue to go to this location with the hopes of seeing Chandler & the other staff member that was working today.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato with Marshmallow Whipped Cream, Everything Bagel, Reduced-Fat Turkey Bacon & Cage Free Egg White Sandwich, Chicken Caprese Sandwich Lunch, Tomato & Mozzarella Sandwich Lunch, Vanilla Biscotti with Almonds, Bacon Gouda & Egg Breakfast Sandwich
To expensive
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Iced Caramel Macchiato with Marshmallow Whipped Cream
All of it
Atmosphere: 1
Food: 1
Service: 1
Fast friendly
Atmosphere: 5
Food: 5
Service: 5
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