Olive Garden Italian Restaurant

Our family of four had the best experience we’ve ever had at Olive Garden tonight, all thanks to our incredible server, Thomas. From the moment we sat down, he was warm, welcoming, and incredibly attentive. Our drinks were always full, our food came out perfectly timed, and he checked in just the right amount. He was never intrusive, always thoughtful.

Thomas went above and beyond in every way. He anticipated what we needed before we even asked, made great recommendations, and treated our family with genuine kindness. It’s rare to find service this prompt, friendly, and professional, and we truly felt taken care of from start to finish.

We’ll definitely be returning to this location, and we’ll absolutely be asking for Thomas again. He turned an ordinary dinner into an outstanding experience. Olive Garden is lucky to have him!

Atmosphere: 5

Food: 5

Service: 5

This location has definitely went down in overall quality & customer service. Visited this location to pick up my to go order of 3 soups and breadsticks. To my surprise after my husband went in to grab the pick up order all my soups were 1/4 cup filled. I sent him back in to get a refund and they asked him could they fill it up so they could keep our money 🤡🤪. My husband declined and we left. Definitely will not be patronizing this location again. Horrible customer experience.

Atmosphere: 1

Food: 1

Service: 1

Excellent experience. Our server was amazing.

Atmosphere: 5

Food: 5

Service: 5

Food and service were fantastic.

Atmosphere: 5

Food: 5

Service: 5

I have never in my life received such high quality of service. I had mentioned my shellfish allergy in passing at the table and our server Dominic went above and beyond to advise the kitchen and management. The kitchen manager came to my table to tell me how my dish (of just spaghetti) would be prepared and the steps they ensure to avoid any chance of cross contamination. I have never experienced this before at any other OG location. This place sets the bar and I will be back! A big thank you to Dominic and the rest of the OG Smyrna team. Outstanding job.

Atmosphere: 5

Food: 5

Service: 5

Everything was as expected. Nicole H (Nikki) was very pleasant to deal with. She was friendly and had great customer service. The manager came by the table and checked in on us and was very warm as well. Even the hostess was smiling and welcoming. Bathrooms were very clean, as were all carpets ans dining areas. Definitely one of the better, if not the best, Olive Garden locations I have been to across a few states.

Atmosphere: 5

Food: 5

Service: 5

We are visiting from Florida and made a To Go order online and Henry delivered our food to the car and there were a few missed items mostly condiments and something else and I called to let them know and Henry answered the phone and he was kind, apologetic and took care of the situation immediately and sent me an Olive Garden email gift card so we can come back and have lunch before we go on up to North Georgia to see family! Thank you so much Henry you are a pleasure to meet and talk to and we look forward to seeing y'all soon! Henry is a great example of how to treat customers the right way and I hope you buy him a good lunch and give him a raise and promotion! Thank you so much again we'll see you soon!

Atmosphere: 5

Food: 4

Service: 5

Everything was great except the Service!!

Atmosphere: 5

Food: 5

Service: 4

I was pretty disappointed in my experience here. The atmosphere was very dank and dark and it started out off. My waitress wasn't rude or mean but she was detached and you could tell she was busy and distracted. Anything needed for the most part had to be requested, if you could catch her. Another thing that I didn't like is I felt rushed. We ordered our drinks and then when she returned I ordered an appetizer. They brought out the salad and breadsticks and the appetizer maybe 5 minutes after I ordered it and literally 2 minutes later my food was coming out. Not only did I feel like it was already prepared and wasn't as fresh, I felt rushed. I wasn't even able to enjoy the appetizer so what's the point if the food is going to come out one minute after you order it. Overall I did not enjoy my visit here. I do like Olive Garden but this location has significantly fallen from Glory. The staff seems to be detached and they lack the the common warmth that I feel at Olive Garden's so I definitely won't return to this location.

Atmosphere: 1

Food: 3

Service: 2

Thomas was an amazing guy but I ordered a pins colds n it tasted like a virgin pins colada n I didn’t get a pineapple, I got a strawberry . It tasted like a milk shake . But shout to my server THOMAS U WERE U NEED A RAISE

Atmosphere: 3

Food: 1

Service: 5

Superb Food, Staff n d Crew the Best.... Would visit again from India....

Atmosphere: 5

Food: 5

Service: 5

I came here to eat and enjoy some me time and to clear my mind. I got here at 2:55pm. I was seated by a person that was soon to be off work. Or already off work. I didn’t know this yet. I ordered around 3pm. Then salad and soup and bread comes at 3:05, at 3:10, comes the Scampi Pasta. Then at 3:15, she’s asking me and I done with certain stuff. I’m thinking to myself, what? Why is she rushing me? Remind you I’m watching a movie on my phone, trying to enjoy my dinner and enjoy a good hour at least of me time. Then at 3:20, she comes back, are you done with anything, you are my last table then I’m going home. Then it dawned on me that she was rushing me to get off. That I understand! What I don’t understand is why and who! Assigned her a table to wait! Knowing she was off work! Or about to be! And all she was going to do is rush the customer to eat and pay, so she could go home! She didn’t even offer me a damn dessert! That’s how bad she was rushing me! She forgot to do that! I didn’t enjoy my food at all! She bought to go boxes at 3:25! And my food was placed in to go boxes by me! She then got the money and walked off! I then reported it to the manager and told them! Do not give waitresses and waiters tables! That are 5-10-15 minutes from being off work! All they are going to do is rush your customers! I didn’t enjoy my food. I couldn’t watch my movie on my phone! My entire situation was awful! I won’t be returning here! I have never been rushed to eat at a restaurant unless it was before closing at night! Not at 3pm in the evening on a Wednesday! I would have normally left at 4pm on my own time, had I not been rushed by her. She ruined my dinner. I blame who ever allowed her to wait a table, knowing she was off work. Or about to be. That’s not smart! To give her a table! Knowing she’s off work or 5-10 minutes from being off work! That’s not smart!

The food was fresh amazing. I was really happy. My son was happy and my mother was happy with the food as well.

Atmosphere: 5

Food: 5

Service: 5

I was really looking forward to my visit to Olive Garden, but unfortunately my experience was disappointing. My server, Tee, greeted me in a way that felt unwelcoming and came across as rude. Overall, the service made the visit less enjoyable than I expected.

Atmosphere: 3

Food: 3

Service: 1

I ordered curbside pickup last night. My order came out at the scheduled time and the young lady who delivered it was very helpful. It was raining and the bag was too large to pass through the window. She offered to put it in my back seat so wouldn't have to open the door and get out in the rain. And the food was good, as always. 👍🏾

Atmosphere: 4

Food: 4

Service: 5