Chili's Grill & Bar

My visit tonight was a good experience. Everyone on the Chilis team was very welcoming. Our server Gabriella did an amazing job serving my family. The food was brought out quickly, good portions for each plate, and was delicious. I definitely recommend this location if your craving some chilis.

Atmosphere: 5

Food: 5

Service: 5

While dining with my family I overheard a white ginger male say the hard r to a black female worker. This ruined my dining experience, I can’t believe this is allowed. Will not be coming here again.

Atmosphere: 1

Food: 2

Service: 1

Took my mother in law there for her birthday 🎉 they didn’t have nothing we asked for, we tried to get her dessert so we could sing happy birthday they didn’t have dessert. Didn’t have crayon for my sons to color! The waitress said she would bring ice cream, that never came. The food was bland so only person who ate was my husband. Wasted money and time!

Amazing location right next to the book store. Glad I stopped by for lunch. The service and food was a 10/10

Atmosphere: 5

Food: 5

Service: 5

This is our favorite chili's to eat at and generally when there is a celebration, this is where is chosen to eat. The food and the service are usually on point but this time it was a little lacking, hence only 4 stars. The food just didn't seem to be as good as usual, especially our favorite Nashille Hot Fried Mozzarella. It was just kinda bland and one of them oozed out at least 2 tbsp of red oil when I cut into it. Additionally it was my birthday and I told them that I don't care for sweets so the server talked to the manager who said they would take some of the charge off of one of the 6 piece orders of mozzarella we ordered for the table but that was never applied. Was it still enjoyable? Yes, will we return? Also yes. I don't fault anything, just came give it the 5 stars it usually gets.

Atmosphere: 5

Food: 4

Service: 4

Bene has to be the BEST server I’ve had in a while, she had great recommendations, knowledgeable about the menu, super nice and fun!

My first time at this location, bathrooms clean, nice setting (possibly new look?) it’s been a minute since I’ve been to chili’s will be returning to this location because of the service!

Food: 5

Bene was awesome and very attentive the entire time we were there. Top tier server and very funny

Food: 5

Christina was the best server. I never ran out of my drink. She also always remembers my order somehow!

Atmosphere: 5

Food: 5

Service: 5

Terrible experience.

I visited this Chili’s on Scenic Highway in Snellville and had one of the most disappointing experiences I’ve had in a long time. When we arrived, there were three employees standing at the hostess station, and more than half of the restaurant was empty — easily less than one-third occupied.

Despite that, we were told to “wait a few minutes” before being seated. We waited 5 minutes, and then were told again that “we’d be seated soon.” After an additional 5 minutes with no update, we decided to leave.

Honestly, how many hostesses does it take to seat two people in a mostly empty restaurant? The lack of organization and urgency was unbelievable. If the front-of-house service starts like this, I can only imagine what the rest of the experience would have been like.

We won’t be returning

Atmosphere: 2

Food: 3

Came in on busy Veterans Day and service by Elizabeth was AMAZING. We never waited for refills, food came fast and her bubbly personality made the experience fun. I was very impressed by her service and speed

Atmosphere: 5

Food: 5

Service: 5

Speedy, friendly and professional service. I like dining at Chil's Grill & Bar.

Atmosphere: 5

Food: 5

Service: 5

When we walked in Saturday Nov 8, I knew immediately this wouldn’t be great. Many open tables, yet a 25 minute wait. The business was there so I don’t know why the staff aren’t. Maybe it’s management.

Tyler was an amazing server battling a crappy system. The whole place had no flow, no system, and no organization. Random waters coming to the table. I waited 25 minutes for a beer. Literally from ordering at 8pm to 8:25pm.

The food tasted good though. But management couldn’t be bothered to check on tables or support servers. It seemed birthday celebrations were more important when servers had more important things to do. The bar was so slow.

My review seems all over the place and that’s because our experience here was. A place known for pretty simple food shouldn’t seem so chaotic. Management should be aware of big football games on weekends and ensure they’re on the TVs for tables without being asked.

Again: the customers are there and want to spend money here so where are the staff? Likely signals poor management. I rarely get to go to Chilis and now I likely won’t get to again because my wife and friends went impressed after I asked them to give it a chance.

Atmosphere: 3

Food: 5

Service: 3

Always a great place to eat

Atmosphere: 5

Food: 5

Service: 5

Chili's has turned it around. We always do the pick three for.....on the menu

Atmosphere: 4

Food: 5

Service: 5

This is completely unacceptable. I ordered a Cajun Pasta online, and when I received it... it was just bland pasta and shrimp no toppings or sauce! How was this allowed?? Total time and money wasted