Dunkin'

3941 US-78, Snellville
(678) 353-6205

Recent Reviews

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Ruben Mandujano

Great customer service

Atmosphere: 5

Food: 5

Service: 5

Nigel Cushnie

Awesome their stuff is good. And their parking lot is roommy

Atmosphere: 5

Food: 5

Service: 5

Carma Reese

Yesterday morning, I went in to order a maple frosted donut and an apple juice. The total came to $3.37, which I paid using Apple Pay while the clerk gathered my items. After the clerk retrieved the items, he tore up the printed receipt and told me I owed more money. He did some quick math in his head and said I still owed 64 cents.

His English wasn’t very clear, and I was confused. He insisted he had rung me up for two donuts—a maple frosted and an apple spice. I explained that I never mentioned an apple spice donut, but he continued to press the issue. He then called over the manager, a woman, and they began speaking to each other in Spanish.

Frustrated, I asked for a full refund. The manager claimed it was processed and gave me a receipt showing the refund—but I’m still waiting to see if it clears with my bank.

While I could have easily paid the 64 cents, it was the principle that mattered. The mistake was on their end, and the manager never offered an apology. Because of this experience, I won’t be returning to that location.

Update: The refund did process.

Service: 1

Dino Thomas

I've given this Dunkin' location multiple chances, but their espresso drinks consistently disappoint. Every time I’ve ordered, the espresso tastes weak and watery, lacking the rich, bold flavor you expect from a proper espresso-based drink.

Atmosphere: 3

Food: 2

Service: 2

Dylan Allen

Consistently under performing. The lady read our order back to us and the food was still wrong. The coffee tasted sour, like the creamer was expired. Would never recommend. This is now the bad Dunkin.

Atmosphere: 1

Food: 1

Service: 1

Jennifer Coronado

The shorter hispanic lady working late evening shifts always has an attitude and has never been able to assist me.

Atmosphere: 1

Food: 1

Service: 1

Alexys Flores

One of the nighttime baristas was really rude, she rolled her eyes at us, refused to assist us with making a new drink after the one she made was too sweet, and overall just didn’t know how to treat us correctly

Atmosphere: 1

Food: 1

Service: 1

Jessica

I’m a big Dunkin Donuts customer. I’ve been to several locations and the service has always been top tier. But this location is trash. The girl in the window has a nasty attitude. I had to go inside after getting my food from drive thru because my iced coffee was terrible. I asked the girl could I speak to her for a second she just stared at me, never came to see what the issue was. Her manager then came over, and her attitude was no better than the girl in drive thru. She over talked me, rushed me, and never apologized for the inconvenience or anything. I will not be returning back to this location. They give Dunkin Donuts a bad look.

Service: 1

EveryThingz Pretty

I love this place until now I noticed a lot of team members dnt wear gloves I just seen the girl today at 11:40 06/11/2025 wash dishes with her hands nasty then last week night shift girl sneezed on hands continues to make the person drink and stuck her nasty hand in cup it's nasty so I think who ever owns this place needs to handle these situations

SuperModel Atlanta

1/10/25 they are open. I don’t appreciate the fact that the donuts are right next to the drive through window. It’s cold raining snowing car exhaust and the elements are too close to food. Comprised the donut freshness 2 donut near counter was fresh the other one was stale and where did it come from ? The rack of donuts from the window the chocolate glaze I ate plane cake stale after

Atmosphere: 1

Food: 1

Service: 5

MsBrebre011

I’ve been here 5 times and they messed up my iced coffee at least 3 of them . Today was the last day , I ordered a large iced butter pecan coffee , cup full of milk, so I had to go inside to fix it .. the cashier ask me how does she want me ti fix it I said idk maybe the right measurements will help . Stop throwing whatever amount in a cup as if the customer cannot tell something is off .a bad cup of coffee is not a way to start the day

Atmosphere: 3

Food: 2

Service: 3

Alison

Update: I just sat in the drive thru for 8 minutes waiting for an iced coffee. ONE iced coffee. While 3 cars behind me in line got their order before me and drove off. At that point my coffee should have been refunded. This was the last straw with this place. NEVER going to this location again.

SLOWEST location. Food is below average for Dunkin. Don’t go here unless it’s an emergency and you have time.

Atmosphere: 1

Food: 1

Service: 1

Cristy Abreu

I usually order from this place when I am in town because it’s closest to my family’s house.. I ALWAYS order my drinks with oat milk because some people are either allergic to regular milk or have lactose intolerance…
At least 4 out of 10 times, they chose to ignore the customers request and use the
wrong milk; they DO NOT use oat milk.

Food: 1

Service: 1

M R

They can give you the Wrong order and supposedly no refunds unless you drive 45min back there.

Atmosphere: 1

Food: 1

Service: 1

Justme83

The food taste freezer burnt. The young lady taking orders does not have the best attitude. After complaining about my meal and paying for another, they only replaced the meat with STRANDS of brisket. I will be calling corporate.

Atmosphere: 2

Food: 1

Service: 3

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