I have spent literally thousands of dollars here every morning on coffee and donuts for my team or just for myself and my sons breakfast. I purchased a latte with no milk and substituted with almond milk. They put both milk and almond milk in the coffee. When I asked could they fix it the lady refused to make me a new latte. You never know someone’s food allergy and the fact that I am literally a regular hurt me so badly. Thanks for the lawsuit.
Colleen Yontz
Every time I come here they either get my order wrong or they don't have what I want.. are they're missing half the ingredients.. they let me order it and then give me my total but when I get to the window they say oh by the way we don't have all of the stuff to make your drink. Tell me you don't have all the ingredients instead of telling me the total.
Jacqueline Fox
I don't know what has changed at this location. But it has gone so downhill the employees have horrible customer service most of them are lazy and are standing around and talking and they never have any of the product when you order it on the app.
Atmosphere: 1
Food: 1
Service: 1
Jacob Blanchard
I place an order here 5 days a week and spend $8 for a cup of coffee one morning I decided to get a sandwich on my way to work and they made the sandwich wrong so I called spoke to the manager. They said they would remake it for me. Next time I came by when I went to go pick up my sandwich An Indian lady with a thick accent told me it’s my job to check my order and make sure they made it right. I couldn’t help but laugh and I asked the question isn’t that y’all’s job and she just stumbled over her words and double down on. It’s my job to make sure they get my order right 😂 that’s probably the funniest thing I’ve ever heard. Does that mean I’m gonna get put on payroll I couldn’t have sworn that was the main part of your job but guess next time I gotta start making and cooking my own order from now on
Atmosphere: 1
Food: 1
Service: 1
Jesse Ceron
Don’t come to this location horrible service and very lazy staff. By lazy I mean in every way possible the way they make the drinks the way they move they way they do everything here. Tried many times to return since it was the closest to my house but I rather drive further than to come back to this location.
Atmosphere: 1
Food: 1
Service: 1
Mary Drab
My coffee was made exactly as I asked for which was excellent.
Atmosphere: 5
Service: 5
Breauna Dunn
I tested with all 3 Dunkin on 78 to see if I was messing up my order but no.. just this Dunkin messed up my order. I know the exact about if cream and sugar I want and I tell them each time but for some reason they never put the right amount. But when I go to any other Dunkin on 78 they make it perfect everytime .
I know no one cares about coffee but this being the intro to my over night shift is very frustrating. I won’t be back I tried to explain to the people in the back but instead of listening the lady just wanted to prove a point. I’ll just drive further down to make sure I can get what I ordered
Also, this location doesn’t warm the biscuits up all the way by Tyne I get down 78 and in the middle of my food it is always cold
10/10 do not recommend
jacinth burton
Donuts tasty although a bit expensive. I go because the grandkids love the donuts
Atmosphere: 5
Food: 5
Service: 4
Mariama Haynes
I always pre order. Very busy location. This location is 3 mins from my house. No matter what time of day I come. They always greet me with Hi Mari . I always order the same drink just different sizes. Thank you guys for always making my Latte hot and sweet lol don’t forget my straw ! See you guys tomorrow ! Thank you Gchrig and Helena ,you’re great
Michael Julius
Incredibly slow service, and there were 2 dead fruit flies in my coffee cup.
Coffee was good and donuts were pretty fresh, but the "music" was not appropriate for the clientele and was far too loud. Seems the crew play THEIR preferred music and not the classic sounds (light rock , motown, etc ..) that their mature customers prefer.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Doughnut
Adrian Duran
Worst place I’ve been to in a minute I asked for a well toasted bagel with cream cheese and my bagel came back un toasted it was only heated up like I was thrown in a microwave the lady at the front older lady the one that sounds like she hates her job she always messes up my order I’ve decided that it’s better to drive the extra couple miles and go to the other Dunkin’ Donuts down the road
Atmosphere: 1
Food: 1
Service: 1
Bashir Jaradeh
Terrible service, they had a hard time making coffee with less milk not sure why
Service: 1
Inaya Benjamin
Terrible Customer service! The worker Sam, was very rude and impolite. He stole my Dunkin points, and made the lady throw out my drink because he was charging me for an incorrect order. I will be talking to the manager! I will say though, this is my first bad encounter at this Dunkin.
Atmosphere: 1
Service: 1
Whisper Bolen
The lady taking the order at the window was very rude. Don’t know her name, but she was older. She literally tried to wave me away with her hand when she hadn’t finished giving me all of my order. And twice I tried to tell her politely that that wasn’t everything I had ordered. Finally a younger girl came over and she was very nice but the first woman was so rude. Work on your customer service.
I have spent literally thousands of dollars here every morning on coffee and donuts for my team or just for myself and my sons breakfast. I purchased a latte with no milk and substituted with almond milk. They put both milk and almond milk in the coffee. When I asked could they fix it the lady refused to make me a new latte. You never know someone’s food allergy and the fact that I am literally a regular hurt me so badly. Thanks for the lawsuit.
Every time I come here they either get my order wrong or they don't have what I want.. are they're missing
half the ingredients.. they let me order it and then give me my total but when I get to the window they say oh by the way we don't have all of the stuff to make your drink. Tell me you don't have all the ingredients instead of telling me the total.
I don't know what has changed at this location. But it has gone so downhill the employees have horrible customer service most of them are lazy and are standing around and talking and they never have any of the product when you order it on the app.
Atmosphere: 1
Food: 1
Service: 1
I place an order here 5 days a week and spend $8 for a cup of coffee one morning I decided to get a sandwich on my way to work and they made the sandwich wrong so I called spoke to the manager. They said they would remake it for me. Next time I came by when I went to go pick up my sandwich An Indian lady with a thick accent told me it’s my job to check my order and make sure they made it right. I couldn’t help but laugh and I asked the question isn’t that y’all’s job and she just stumbled over her words and double down on. It’s my job to make sure they get my order right 😂 that’s probably the funniest thing I’ve ever heard. Does that mean I’m gonna get put on payroll I couldn’t have sworn that was the main part of your job but guess next time I gotta start making and cooking my own order from now on
Atmosphere: 1
Food: 1
Service: 1
Don’t come to this location horrible service and very lazy staff. By lazy I mean in every way possible the way they make the drinks the way they move they way they do everything here. Tried many times to return since it was the closest to my house but I rather drive further than to come back to this location.
Atmosphere: 1
Food: 1
Service: 1
My coffee was made exactly as I asked for which was excellent.
Atmosphere: 5
Service: 5
I tested with all 3 Dunkin on 78 to see if I was messing up my order but no.. just this Dunkin messed up my order. I know the exact about if cream and sugar I want and I tell them each time but for some reason they never put the right amount. But when I go to any other Dunkin on 78 they make it perfect everytime .
I know no one cares about coffee but this being the intro to my over night shift is very frustrating. I won’t be back
I tried to explain to the people in the back but instead of listening the lady just wanted to prove a point. I’ll just drive further down to make sure I can get what I ordered
Also, this location doesn’t warm the biscuits up all the way by Tyne I get down 78 and in the middle of my food it is always cold
10/10 do not recommend
Donuts tasty although a bit expensive. I go because the grandkids love the donuts
Atmosphere: 5
Food: 5
Service: 4
I always pre order. Very busy location. This location is 3 mins from my house. No matter what time of day I come. They always greet me with Hi Mari . I always order the same drink just different sizes. Thank you guys for always making my Latte hot and sweet lol don’t forget my straw ! See you guys tomorrow ! Thank you Gchrig and Helena ,you’re great
Incredibly slow service, and there were 2 dead fruit flies in my coffee cup.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Coffee was good and donuts were pretty fresh, but the "music" was not appropriate for the clientele and was far too loud. Seems the crew play THEIR preferred music and not the classic sounds (light rock , motown, etc ..) that their mature customers prefer.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Doughnut
Worst place I’ve been to in a minute I asked for a well toasted bagel with cream cheese and my bagel came back un toasted it was only heated up like I was thrown in a microwave the lady at the front older lady the one that sounds like she hates her job she always messes up my order I’ve decided that it’s better to drive the extra couple miles and go to the other Dunkin’ Donuts down the road
Atmosphere: 1
Food: 1
Service: 1
Terrible service, they had a hard time making coffee with less milk not sure why
Service: 1
Terrible Customer service! The worker Sam, was very rude and impolite. He stole my Dunkin points, and made the lady throw out my drink because he was charging me for an incorrect order. I will be talking to the manager! I will say though, this is my first bad encounter at this Dunkin.
Atmosphere: 1
Service: 1
The lady taking the order at the window was very rude. Don’t know her name, but she was older. She literally tried to wave me away with her hand when she hadn’t finished giving me all of my order. And twice I tried to tell her politely that that wasn’t everything I had ordered. Finally a younger girl came over and she was very nice but the first woman was so rude. Work on your customer service.
Atmosphere: 1
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