Jimmy John's

Today, we irdered a cater delivery for a staff lunch. I appreciate that the store called to inform me how busy they were and would deliver the order within 30min. The order was perfectly prepared and absolutely delicious! Then, the icing on the cake was the driver returned with extra sides and cookies to apologize for the delay! Way to go a step above! JJ defined hospitality with their actions!

Food: 5

Service: 5

I did dine in. Gave me wrong sandwich. Apparently mine went out the door with DoorDash. They of course fixed my order
**No exaggeration this is hands down the slowest Jimmy Johns I have ever been too. I come often because it’s the closest one. Every time it takes forever

Atmosphere: 3

Food: 4

Service: 2

I love Jimmy John’s. Idk what happened at this location but all the good staff left. Walked in and no one was even there for 15 minutes, even after I called out. I would have left but I had placed an online order before I arrived. When the staff finally showed up they continued talking on their phones and one just walked right back to where ever they were at in the back. It shouldn’t take over 30min for me to pick up a sub. Last time I order Jimmy John’s from this location.

Atmosphere: 1

Service: 1

Guy with locs takes my order while running his finger through his hair. Then proceeds to construct my sandwich without washing his hands or wearing gloves. I sure hope that I don't become I'll from his dirty hands on my sandwich!!!

Atmosphere: 3

Food: 2

Service: 1

Only customer in-store, freaky slow. Ordered a slim sandwich. That's just meat cheese, don't even have to gut bread, then wrap. How come it takes 10mins and you want a tip too.

Atmosphere: 1

Food: 1

Service: 1

Customer Service was horrible..There were 2 young girls there neither spoke and had thee Nastiest look on their faces while preparing my sandwiches.I come there often but I will not be back!!!!

Atmosphere: 3

Food: 4

Service: 1

I got a gargantuan sub at 7pm. Some of the meat tasted a little off and salami looked slightly discolored. I got up at 3am running to the bathroom with food poisoning. The gargantuan was the only thing I ate between 7pm and 3am and I was fine before that. Please make sure your meat is fresh and throw away anything that isn't fresh anymore, instead of feeding it to customers. I will turn this over to DPH requesting a surprise inspection. Please make sure all of the food both served and stored are safe and sanitary by then. I expected better from Jimmy Johns. You made me sick.

Food: 1

As much as we love JJ today was the last straw. Two of our four sandwiches had hairs in them. I can deal with a lot of things, but improper hygiene is absolutely unacceptable.

I called and spoke with the manager who apologized profusely and is refunding the entire ticket, as that is the bare minimum they should do.

I hope you raise the bar on your employee hygiene standards and customer experience.

Food: 1

They need more staff. The young girls “running” it move slow and don’t know how to make the sandwiches properly. It used to be so fast that once you ordered, it was near ready at the other end when you got there. The wraps look very sloppy. They really need help.

Atmosphere: 1

Food: 3

Service: 1

I ordered a spicy Italian unwich, but they gave me white bread by mistake. Once I told them the misunderstanding, the staff were so kind, they remade my sandwich. This place is so awesome. Highly recommend eating here again.

Atmosphere: 5

Food: 5

Service: 5

Good food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Kickin' Ranch Chicken Wrap

Made an online order with promo code and the order was confirmed. I get there for them to tell me they won't make it because the promo is over. Why didn't they call or cancel the order? Why did they waste 20 minutes of my time? Don't trust them here.

Service: 1

Canceled my order for no reason

Atmosphere: 1

Food: 1

Service: 1

You guys Put out this massive promotion regarding free subs . You started taking orders at 4 yesterday ! I placed my order at 5:18 .
I get a call this morning saying I was too late and they’re cancelling it & just hung up . My first time getting to try Jimmy John’s to not try it smh. Very rude . Very unprofessional.

Atmosphere: 1

Food: 1

Service: 1

Horrible service management was not prepared for a promotion sent out by corporate! Now they are cancelling orders !

Atmosphere: 1

Food: 1

Service: 1