Papa Johns Pizza

I usually don’t have a problem with this place. I placed an order on yesterday and one pizza they forgot to put mushrooms on it as I have already paid for it . The workers from yesterday need to pay attention to detail. I noticed this when I got home . I shouldn’t have to make a double trip if everything is already paid for and added onto what I wanted .

I will not order from this location ever again. I received the worst garlic bread sticks. They were hard and flavorless on the outside but doughy and not cooked on the inside. Also, their wings weren't the best. But, when I called I only complained about the bread. The lady who answered the phone said she would refund me for the bread and apologized.
The next day when I saw the pending charge go through but no credit, I called back. I explained about my credit to three people before the lady who supposedly issued it got on the phone. This conversation was totally different from the previous day as it bordered on rude. She abruptly pointed out I only told her about the bread sticks. I never mentioned anything else other than the bread sticks. I don't know why she had a tone with me. Then she told me it could take up to 10 days to get the refund. I find this information false because Discover processes refunds quickly. But, the issue ended up being the amount of the refund which was $3 less than I paid. Instead of listening to me explain that the discount was not for the bread sticks she was hurrying to get me off the phone. I'm usually of the mindset every penny counts and would want all my money back. I quickly realized how uncooperative the lady was and it would be a waste of my time having a further discussion about the wrong amount for the credit. I told her nevermind I won't be dealing with them anymore.

Food: 2

Service: 2

Ordered through door dash it was fresh and excellent the parmesan stuffed crust is the best thing ever

Atmosphere: 5

Food: 5

Service: 5

Horrible customer service, and horrible experience, over a hour for 1.5 miles, and their pizza is not really that good anyways

Atmosphere: 1

Food: 1

Service: 1

I ordered through papajohns.com for a location the manager confirmed is 7 minutes away. The tracker said the food was delivered but it wasn't. I called the store and spoke with the manager and he said the food was still in the store and they would call the driver back to deliver it. He said it would be to me in about 10 minutes. 15 minutes later I called back because it still wasn't delivered. The manager said the driver was still on his way to pick up our food. We ordered at 7:12pm and this was at 8:20pm. The manager got an attitude with me when I stated we have been waiting over an hour!!! HORRIBLE SERVICE. He said they would just cancel my order. I hope he doesn't commit fraud by not refunding our money, including the tip we included.

Atmosphere: 1

Food: 1

Service: 1

Worst pizza I ever had. Over priced for just cheese on top of dough.

Atmosphere: 1

Food: 1

Service: 1

I just ordered pizza online and made a mistake with my order 2 young lady’s helped me with fixing my mistake super understanding , thank you so much

Atmosphere: 5

Food: 5

Service: 5

We ordered PJ for dinner tonight. Upon arrival, one of our pizzas was made incorrectly. When we called, they tried to offer a credit instead of remaking the pizza, then said they would send another pizza out, made correctly. They never did. Will likely never order from this location again. The whole experience was horrendous.

I ordered 5 sauces and Parmesan cheese, never received them. I called, kept being put in hold. Daughter called and they answered, then when I asked to speak to manager was put on hold again. I will be contacting Corporate tomorrow

Food: 3

Service: 1

Don't order from this location for dinner, driver got to within about a mile of my house then turned around to make a delivery miles away. My order was OUT FOR DELIVERY for over 30 minutes when the Papa Tracker said it would be 4-10 minutes.

Service: 1

I order 4 cheesestick pizza and this is what I got.

Atmosphere: 1

Food: 1

Service: 1

Got it,hardly anything on it,if I get sick my lawyer up ur ass

Service: 1

Should have looked at my pizza before i left. Awful.

Atmosphere: 4

Food: 2

Service: 5

I was waiting for 20 minutes for someone to come up to the counter. There was a lady in the back and was hiding from customers. There were 2 of us waiting forever. I had a pickup and couldn't wait any longer so I canceled it and left without seeing anyone.

Atmosphere: 1

Food: 1

Service: 1

The pizzas were good just very little toppings. The service was great and the time for pizzas to be ready was on point.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: ESC Create Your Own, Extra Large Pizza