The customer service at this location is absolute garbage. I went to get a sandwich today on my lunch. When I walked in the door, I was not greeted, typically I don’t mind, but it just added to the overall experience today. The lady behind the counter, proceeded to aggressively say “picking up an online order?” to which I informed her that I was not. She then came over and took my order by saying “okay”, not “what would you like?” Or “what can I get started for you?”. When it was time to pay, I told her I needed to scan my app for the $7.99 foot long deal. She told me “no phone not working”. I asked to put my phone number in, to which she said I could. She then told me the same total. I informed her again, no, I have a reward deal for $7.99 foot long. She kept telling me it wasn’t working. She turned the register to show me and I looked myself and told her to click on the flashing “mvp rewards” button. She told me the did and it still wasn’t working. She then turned the register again and tried to “show me” it wasn’t working. She was simply ignoring the available rewards and not selecting the one I told her I wanted to use, instead she was just hitting “done”. It cut my total nearly in half. I am not sure if this is a lack of training, or a plea to try and make more money by saying the coupons aren’t working. It should not be due to a lack of training considering I was able to figure it out myself in the mere maximum 2 minutes I saw the screen when she turned it. Save yourself the hassle and go to Firehouse, Jersey Mike’s or Jimmy John’s if you can get the same thing you are looking for. I have never had a great experience here, but none bad enough to encourage me to write a review until today.
Atmosphere: 2
Food: 4
Service: 2
Kimberly Mattison
Horrible customer service
Mary McKinnon
This Subway and the other one in Snellville do NOT take coupons.
maridee mcbride
Food and service is good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Cheese 560 Cals
K P
They don't take any kind of Subway coupon.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Veggie Delite, Cookie
Leroy Watson
I ordered online and paid for a $69 order. They would never acknowledge that they have received my order, they never processed my order even though it was already paid. And I tried to contact the restaurant they refused to answer the phone. Never will go to them again.
Service: 1
Amaria Shabazz
Refused to make my order that I placed on DoorDash because she doesn’t agree with their pricing .Rude and unprofessional! Take the store off DoorDash if you don’t agree it’s simple . You just losing money refusing orders !
Service: 1
Mrs. Flores
Do not come here. Save your time and $$.
Service: 1
Carlos Torres
REPLACE THE DANG SODAS IT'S LITERALLY JUST CARBONATED WATER THIRD TIME I GET A CARBONATED WATER DRINK. I TRIED CALLING BUT NO ANSWER.
bro how many times do i need to say more o l i v e , other than that its great!
Atmosphere: 5
Food: 5
Service: 5
James D
Wow they really need to do something about this location. When I walked in there was only two employees there and one was on break and the other one behind the counter couldn't speak English well enough to answer any questions. I went to the trouble of downloading the app but neither one of them could tell me anything about the specials I've been hearing through the app and neither one of them could tell me how to customize a sub on the app so I can order. I got absolutely zero help so I'm leaving and taking my business elsewhere. I will avoid this location
Atmosphere: 3
Food: 1
Service: 1
Brody Brown
Sorry, I won't ever eat Subway ever again. Worst food ever going to any subway.
Food: 1
Service: 4
Steven Sheard
The Indian lady had a terrible attitude. Then I had food poison the next day.
p c
The sandwich was delicious and fresh keep up the good work ??
The staff was very friendly.
Atmosphere: 5
Food: 5
Service: 5
The customer service at this location is absolute garbage. I went to get a sandwich today on my lunch. When I walked in the door, I was not greeted, typically I don’t mind, but it just added to the overall experience today. The lady behind the counter, proceeded to aggressively say “picking up an online order?” to which I informed her that I was not. She then came over and took my order by saying “okay”, not “what would you like?” Or “what can I get started for you?”. When it was time to pay, I told her I needed to scan my app for the $7.99 foot long deal. She told me “no phone not working”. I asked to put my phone number in, to which she said I could. She then told me the same total. I informed her again, no, I have a reward deal for $7.99 foot long. She kept telling me it wasn’t working. She turned the register to show me and I looked myself and told her to click on the flashing “mvp rewards” button. She told me the did and it still wasn’t working. She then turned the register again and tried to “show me” it wasn’t working. She was simply ignoring the available rewards and not selecting the one I told her I wanted to use, instead she was just hitting “done”. It cut my total nearly in half. I am not sure if this is a lack of training, or a plea to try and make more money by saying the coupons aren’t working. It should not be due to a lack of training considering I was able to figure it out myself in the mere maximum 2 minutes I saw the screen when she turned it. Save yourself the hassle and go to Firehouse, Jersey Mike’s or Jimmy John’s if you can get the same thing you are looking for. I have never had a great experience here, but none bad enough to encourage me to write a review until today.
Atmosphere: 2
Food: 4
Service: 2
Horrible customer service
This Subway and the other one in Snellville do NOT take coupons.
Food and service is good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Cheese 560 Cals
They don't take any kind of Subway coupon.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Veggie Delite, Cookie
I ordered online and paid for a $69 order. They would never acknowledge that they have received my order, they never processed my order even though it was already paid. And I tried to contact the restaurant they refused to answer the phone. Never will go to them again.
Service: 1
Refused to make my order that I placed on DoorDash because she doesn’t agree with their pricing .Rude and unprofessional! Take the store off DoorDash if you don’t agree it’s simple . You just losing money refusing orders !
Service: 1
Do not come here. Save your time and $$.
Service: 1
REPLACE THE DANG SODAS IT'S LITERALLY JUST CARBONATED WATER THIRD TIME I GET A CARBONATED WATER DRINK. I TRIED CALLING BUT NO ANSWER.
Restaurantji Recommends
bro how many times do i need to say more
o l i v e , other than that its great!
Atmosphere: 5
Food: 5
Service: 5
Wow they really need to do something about this location. When I walked in there was only two employees there and one was on break and the other one behind the counter couldn't speak English well enough to answer any questions. I went to the trouble of downloading the app but neither one of them could tell me anything about the specials I've been hearing through the app and neither one of them could tell me how to customize a sub on the app so I can order. I got absolutely zero help so I'm leaving and taking my business elsewhere. I will avoid this location
Atmosphere: 3
Food: 1
Service: 1
Sorry, I won't ever eat Subway ever again. Worst food ever going to any subway.
Food: 1
Service: 4
The Indian lady had a terrible attitude. Then I had food poison the next day.
The sandwich was delicious and fresh keep up the good work ??
Atmosphere: 5
Food: 5
Service: 5
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