Zaxbys Chicken Fingers & Buffalo Wings

Poor customer service. Requested two large fries and were provided regular fries. Was requested to get out of the drive thru and told to wait in slot 2 and would be provided the fries that were requested. Waited 10-15 minutes and nothing was provided.

Atmosphere: 1

Food: 2

Service: 1

If there was a contest for the WORST Zaxby's in America, this location is a combination of Jordan and LeBron. This is the first time I have ever left a review on anything. THAT'S HOW BAD THIS LOCATION IS! They never get orders right, half the time the food is freezing cold, no matter what you order, youre gonna wait as long as they can possibly make you wait, seasoning also doesnt exist at this location either, You could spend 10 years looking for a Zaxbys worse than this, id bet my entire life savings and my family's life savings saying you wouldnt. Location needs to be shut down ASAP!

Atmosphere: 1

Food: 1

Service: 1

Fresh and hot food. Great place

Atmosphere: 5

Food: 5

Service: 5

I don’t like to complain since I worked at chick-fil-a for 13+ years so I understand employees frustration and how orders can mess up when it’s busy, but I’ve never had such a horrible experience at a zaxbys. They young lady, Brielle who took our order, was giving attitude while taking our order and when we asked to add a milkshake she rolled her eyes and shook her head at my husband and son. Then I didn’t get my strawberry lemonade and she decided I was lying saying she had already gave it to me, roll the camera back, she did not. I spent almost $50 there, why would I lie about a drink? Also, got home and I had ordered a wings and things and this is what was in my box. Will not be going back to this location even though it’s the most convenient. So rude for no reason.

Atmosphere: 1

Food: 1

Service: 1

I’ve been coming to this location for almost 10yrs now. Within the last year or so the service has been lackluster. The quality of the food is just okay and the waiting time is horrible. No matter what I order I have to wait 20mins or more. Today, 11-1 I ordered 2 Cobb salads with extra chicken, cucumbers and bacon. I paid an extra $8 for additional chicken and there was no extra chicken added. Not only that, there was no eggs in the salads! $35 went down the drain. This was my last time going to this location. They have to do better!

Atmosphere: 2

Food: 2

Service: 2

Fast friendly service and GREAT Food

Atmosphere: 5

Food: 5

Service: 5

Not the best Zaxby’s. Fries were seasoned but our chicken was over cooked. The salad felt a little slimy. I love Zaxby’s but this one was not like most.

Atmosphere: 4

Food: 2

Service: 4

I don’t understand why they have to serve attitude to customers. If these girls (not all of them) up front working the counter don’t want to be there then there are plenty of other jobs available. Time and time again, I come in to order politely and I 1000% assure you I dont look or talk to anyway there negatively. If I even go back for something as simple as a missing fork for my meal, it’s apparently the biggest inconvenience for some of the cashiers up front to give me one. I’m done with the little petty looks, tell your staff to grow up.

Atmosphere: 1

Food: 3

Service: 1

Food was great and the older lady who was in drivethru at 1:30 PM was fantastic, however I am allergic to ketchup and asked for a zax sauce at the speaker, got no zax sauce and got ketchup instead which I even said I didnt want ketchup but not a big deal since mistakes happen. What bothered me was that I went inside, told the african american woman that I was given ketchup when im allergic and she had no reaction? I get you're busy, I was in the restaurant business for 5+ years, however when you give someone something that could potentially KILL them you would think that you would jave a bigger reaction to it??? That kinda killed the whole experience for me, just tossed my food out- why risk it when the employees dont seem to care at all about allergens?

Atmosphere: 2

Food: 5

Service: 1

Didn't even get my food because of the SLOW wait for FAST food. Asked for a refund because they had 7 cars pulled to side waiting for food at 2:00 in the afternoon!

Service: 1

Shout out to my local zaxbys. The food was good, the customer service was excellent and they even gave my dog a pup cup! She thoroughly enjoyed it.

Atmosphere: 5

Food: 5

Service: 5

forgot our sauce, napkins, silverware, eggrolls, cookies, and a whole order of fries

Atmosphere: 2

Food: 3

Service: 1

an employee called a customer “fat” while we were ordering our food. Food wasn’t good at all! very disappointed.

Atmosphere: 1

Food: 1

Service: 1

Subpar service and food overall. Lyric was kind, otherwise will not be returning to this location.

Atmosphere: 3

Food: 1

Service: 1

Received cold food! Fries extremely old and chicken tastes old. Poor customer service.

Atmosphere: 1

Food: 1

Service: 1