This is the second time we ordered and went there and had to wait they said we didn’t order it’s very disappointing and because we had to wait the pizza was under
Atmosphere: 4
Food: 3
Service: 4
Alaric Medlock
They forgot my cheese bread, I pd on line so had to point it out to them then wait for them to
Atmosphere: 3
Food: 4
Service: 2
Candace Claxton
I called the store to place an order. The lady that answered asked if I could hold. I agreed. I arrived at the store 5 minutes after calling(was on the way anyways) and was still on hold. I expected to find the store crowded since I had been on hold. No. The store looked like the picture as I walked up. 3 people working and I'm on hold for almost 14 minutes. I'm still on hold on my phone and the lady takes my order in store. Phone service=0. Once I walk in the door, it is another 5 minutes before she helps me. I place the order and then the lady walks out the door. Another worker explains that the freezer is not working and they have to go over to the Piggly Wiggly to get the pasta out of their freezer. It'll be a little bit of a wait ?
Atmosphere: 1
Food: 3
Service: 1
Shellie Nobles
It's never really open??♀️
Becky Rawlins
The pizza and the new melt was cooked perfect. Staff was very friendly
Atmosphere: 5
Food: 5
Service: 5
Melissa Patrick
Pizza quality has gone down ! An prices are to high for the pizza nt to be that good.
It's taken me a bit to get used to no delivery, but everything is so close by it's not a big deal. And this Pizza Hut is awesome! Food is always HOT and DELICIOUS!
Larry Jackson
Soperton, GA location is the best around. Great customer service and food is always ready on time.
The pizza was good. But it was very overpriced. It was $35 for 2 medium pizzas.
TD Harvey
UPDATE: The manager(the gentleman who answered my phone call) contacted me to apologize and offered me a refund or remake of the pizzas. I declined both although the lack of customer service did happen on his watch.Pizza ordered online for carryout (20% tip because I know that everyone is understaffed and I appreciate those who show up to work). Notification that pizza was ready came through at 6:35 (5 minutes early...time given for ready was 6:40). I was in front of the door and could see 2 people working until one went to the back. The other at the cash register was busy but answered my first phone call. When he said they had just gotten a big order (there was 1 customer in the store), I asked him if he could see my truck at the door. I accepted that it would be a few minutes. 12 minutes later, I called again and he put the phone on the counter but said nothing. By this time, the other employee had come back into view and started making boxes. 20 minutes after the pizzas were ready, I heard her ask where the pizzas on the counter (not the hotbox) went, and he told her that they went to the truck outside. She immediately brought them to the truck. .. again 20 minutes after I got the notification that the pizzas were ready. 20% tip means nothing, anymore, I guess. Also, the pizzas are not even completely done.
Shay Wicker
The wings was sooo good. Thanks so much.
Rebecca Fee
Tonight (12/19/2021) I called an order in at 7:10pm. When they answered, the girl said “Please hold!” and slammed the phone down. You could hear all that was going on in the store. I was on held for 3+ minutes. When the girl was ready to take my order she kept interrupting me, talking to others as she was taking my order, and laughing before getting the order. She didn’t repeat it back but kept adding “chicken wings,” and “bbq,” but that was not what I had ordered.That I could handle but none the less, rude. I wait 30 minutes before going to the store before work and getting my “Family Size Chicken Alfredo Pasta & breadsticks,” simple right?I go in to get my order and the girl starts yelling at one of the other employees saying “Oh my god! Bruh you don’t read! It says FAMILY. You need two!” She shoves the ticket at him and then laughs. The only employee worth their salt at that establishment, Bobby Mincey apologized and offered to refund my money or make the other one. I asked him to refund my money, that I don’t have time to wait again. He was very professional and polite while the other workers did not seem to care.I have tried multiple times to give this particular Pizza Hut a chance because I’m not a hard person to please. I order simple things BUT this place just does not care about what their customers think anymore. The staff just acts…crude and they act like they don’t want to be there or work.I’m just done going there and spending money. I’m sure majority of Soperton, GA feels the same.
Hot to go food in 15
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Hawaiian Chicken Pizza
This is the second time we ordered and went there and had to wait they said we didn’t order it’s very disappointing and because we had to wait the pizza was under
Atmosphere: 4
Food: 3
Service: 4
They forgot my cheese bread, I pd on line so had to point it out to them then wait for them to
Atmosphere: 3
Food: 4
Service: 2
I called the store to place an order. The lady that answered asked if I could hold. I agreed. I arrived at the store 5 minutes after calling(was on the way anyways) and was still on hold. I expected to find the store crowded since I had been on hold. No. The store looked like the picture as I walked up. 3 people working and I'm on hold for almost 14 minutes. I'm still on hold on my phone and the lady takes my order in store. Phone service=0. Once I walk in the door, it is another 5 minutes before she helps me. I place the order and then the lady walks out the door. Another worker explains that the freezer is not working and they have to go over to the Piggly Wiggly to get the pasta out of their freezer. It'll be a little bit of a wait ?
Atmosphere: 1
Food: 3
Service: 1
It's never really open??♀️
The pizza and the new melt was cooked perfect. Staff was very friendly
Atmosphere: 5
Food: 5
Service: 5
Pizza quality has gone down ! An prices are to high for the pizza nt to be that good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven-Baked Chicken Alfredo Pasta, Ultimate Chocolate Chip Cookie, Backyard BBQ Chicken Pizza, Honey BBQ, Breadsticks, Cinnabon Mini Rolls
The pizza was amazingly good!
It's taken me a bit to get used to no delivery, but everything is so close by it's not a big deal. And this Pizza Hut is awesome! Food is always HOT and DELICIOUS!
Soperton, GA location is the best around. Great customer service and food is always ready on time.
Restaurantji Recommends
Tasty and always ready sooner than the app says
The pizza was good. But it was very overpriced. It was $35 for 2 medium pizzas.
UPDATE: The manager(the gentleman who answered my phone call) contacted me to apologize and offered me a refund or remake of the pizzas. I declined both although the lack of customer service did happen on his watch.Pizza ordered online for carryout (20% tip because I know that everyone is understaffed and I appreciate those who show up to work). Notification that pizza was ready came through at 6:35 (5 minutes early...time given for ready was 6:40). I was in front of the door and could see 2 people working until one went to the back. The other at the cash register was busy but answered my first phone call. When he said they had just gotten a big order (there was 1 customer in the store), I asked him if he could see my truck at the door. I accepted that it would be a few minutes. 12 minutes later, I called again and he put the phone on the counter but said nothing. By this time, the other employee had come back into view and started making boxes. 20 minutes after the pizzas were ready, I heard her ask where the pizzas on the counter (not the hotbox) went, and he told her that they went to the truck outside. She immediately brought them to the truck. .. again 20 minutes after I got the notification that the pizzas were ready. 20% tip means nothing, anymore, I guess. Also, the pizzas are not even completely done.
The wings was sooo good. Thanks so much.
Tonight (12/19/2021) I called an order in at 7:10pm. When they answered, the girl said “Please hold!” and slammed the phone down. You could hear all that was going on in the store. I was on held for 3+ minutes. When the girl was ready to take my order she kept interrupting me, talking to others as she was taking my order, and laughing before getting the order. She didn’t repeat it back but kept adding “chicken wings,” and “bbq,” but that was not what I had ordered.That I could handle but none the less, rude. I wait 30 minutes before going to the store before work and getting my “Family Size Chicken Alfredo Pasta & breadsticks,” simple right?I go in to get my order and the girl starts yelling at one of the other employees saying “Oh my god! Bruh you don’t read! It says FAMILY. You need two!” She shoves the ticket at him and then laughs. The only employee worth their salt at that establishment, Bobby Mincey apologized and offered to refund my money or make the other one. I asked him to refund my money, that I don’t have time to wait again. He was very professional and polite while the other workers did not seem to care.I have tried multiple times to give this particular Pizza Hut a chance because I’m not a hard person to please. I order simple things BUT this place just does not care about what their customers think anymore. The staff just acts…crude and they act like they don’t want to be there or work.I’m just done going there and spending money. I’m sure majority of Soperton, GA feels the same.