Marble Slab Creamery

I took my kids to Marble Slab Creamery in Stockbridge on 2/3/24, hoping for a good experience since it's closer to us. While the ice cream flavors were great, I wasn't happy with the customer service. The lady at the counter was more interested in her phone than helping us. Even when she finally served us, she seemed uninterested and we had to repeat our orders. The atmosphere felt cold, like we weren't welcome. Plus, instead of giving us our ice cream, she just left it on the counter. Usually, they hand your orders to you during checkout. I had to ask her where our orders were, and she pointed and said, “It’s down there” before jumping back into watching videos with the volume blasted on her phone. I planned on staying inside and eating the ice cream here with my kids, but because it felt like we were interrupting, I opted to eat the ice cream in my car before going home. Despite liking Marble Slab's flavors, I think they need to work on their service at this location.

Atmosphere: 3

Food: 5

Service: 3

They had 2 new people in there working

Atmosphere: 4

Food: 4

Service: 1

How do you expect for customers to be happy when you read through comments from over a year ago and see someone made the same complaint you have now. What is the point in staying open until 8pm if you stop serving ice cream at 7:30. If your employees don’t understand that certain roles require you to clean up after you close or you don’t pay them for the hour they have to stay after to clean up after closing then you’re doing a disservice to your customers. If you’re open until 8 serve ice cream until 8pm. The service here makes me feel willing to drive 20+ minutes to cold stones in conyers to get better service and ice cream until they close.

Harmony was great! Nice personality and quick service! We didn’t encounter the the other young lady, only because she was hard at work making cookies. Great experience!!!

Need the original owners back! This location used to be amazing. Now it’s a mess. They never have the ice cream toppings as advertised. No marshmallows. No marshmallow cream. How do you make a ski jump without it? I’ve come here three times over the past two years and they are always out. Is this a coincidence or does the management not care? Save your money and go to the other locations.

We have visisted this store on 2 occasions recently. The first visit they didn't have ANY cookies. Today, the cookies were very limited with 2 m and m double doozies and no cookie by the slice or brownies. The excuse was they were to busy making cakes. They also had no napkins! Make the drive a little further to one of the other Henry County stores, they are both great!

Says opened but they arent

Got ripped off. We ordered on Uber Eats and spending 10 bucks on a half cup of ice cream and a little bit of chocolate syrup is insane! Boring, basic flavors and the exorbitant cost and TINY PORTION make this a no-go. I hope the owners see this and learn that their business is going to fail if it keeps this up. I'd give 0 stars if I could

It says the place doesn’t close until 12 am, I came at 10:50 pm and nobody was in there and the lights were off, next time maybe you should put on the website that you’re closed so that people won’t have to waste their gas.

Tasty Icecream ? as usual.. We just didn't know they made the icecream on Sunday's so flavors were limited to 4 flavors

Only 4 flavors of ice cream. No milkshakes and found paper in my ice cream cup. So disgusting!

Highly dissatisfied! Entered the establishment at 7:25 and attempted to get my daughters ice cream for having a great day at school. The young lady at the counter informed me that they stopped serving ice cream at 7:30. They were serving someone prior to us and we had to wait to be served. The sign says they close at 8:00. Why stop serving ice cream prior to your closing hours, when you are an ice cream shop!

Need some better training on how to use gift cards and how to find my rewards account. I don't have any issues with any other locations but this one.