I took my dad here for father's day. I told him I would take him anywhere he wanted to go ans this is where he chose. We had the steak and stiffed bell pepper broccoli salad collard greens lime beans and sweet tea. All the staff were super nice and our server was amazing
Barrington Sims
First let me say my dine in person Sandra was pleasant and helpful. So I have not been to Piccadilly in a while so I am aware that the kids meal is dine in only, so I got one for my son who is to get dropped off. But I am sitting here and he has not shown up. So the manager, Ashley walks by of course being sarcastic and say so did your son show up....well you see the plate still sitting there and she walks off but before walking off....I said yes he came by, she was like so he didn't show up in a sarcastic manner... But had I clapped back at her confronting me about the plate, then I would have been wrong. But with good intent he was to show up to eat with me....He didn't, bailed out on me. So I get it, you don't want people walking out with a kids plate unless the child is present. But so what if the parent gets her child or children the Thurday $1.99 plate to go...you may not know that parent's situation, maybe they just got off work or it was easier to just bring it home. And then I am looking at kids meal here are now almost $7.00...wow. But we are coming by the customer making unnecessary comments about me getting to $1.99 meal although I got white meat chicken dinner at 12.00 and a 3 meal vegetable plate at $8.00. And that might be all they can afford and wanted to get their child some healthy food. But in the mist of it the food use to be better in taste, but carrot suffle was good, broccoli/rice casserolewa okay and fried chicken and fish were fine...disappointed at the macaroni and cheese, very bland, string beans straight from the can, no red velvet cake and bread was cold. I don't send food back. Just my point, observation or comment on the issue but my comments may have you all stop the promotion.... And we wonder why the crowd at the restaurant is not like it use to be..... Growing up we lived at Piccadilly every Sunday, Thursday and Friday for the fish and sometimes just to come get a slice of red velvet cake... Signing off.... Again Sandra was awesome...seeing about the customer, she was hands down.
Dee Jones
Didn't care for the fried fish it was hard and hardly no fish just batter and barely edible
Real Divas (RDR\u0026MSC)
Review: Disappointed and Frustrated
I went during lunchtime, expecting fresh food and decent service. Unfortunately, I got neither. The tenders and baked chicken were clearly not fresh; we could tell right away. We asked for fresh tenders, were told to take a number, and waited. No one ever called us back.
When we returned to place our order, the cook in the back loudly questioned why we wanted everything fresh. Yes, said out loud...as if wanting hot, fresh food during lunch is unreasonable. We were stunned.
To make matters worse, the young lady at the counter continued cleaning while we were standing right in front of her placing our order. Not a pause. Not a glance. I actually had to say, “Ma’am, do you want us to just watch you clean? We just ordered.” That’s how disconnected the service felt.
Thankfully, Ms. Delores stepped in and saved the day. Her professionalism reminded us what customer service is supposed to feel like. She was the only reason we didn’t walk out completely.
I understand young adults need jobs, but there’s no excuse for the lack of attentiveness and hospitality we experienced. Between the attitude from the cook and the nonchalant counter service, I’ll be taking a break from this location for the rest of the year.
Southlake would never.
Sonia Wright
I had the fi s h and loved it
Lillian Thornton
Did take out
Lee Burton-Myers
I usually enjoy this place but the food didn't have flavor and tbe veggies tasted like out of a can. I hope it's better next time
Kingdom Expedited LLC
Beware of this location, possible card fraud‼️ Beware of this location, possible card fraud‼️ Dine there last week, and now showing my card being attempted to use there twice just now. I'm not even in the same state right now. Called the location, but there was no response. Truly PATHETIC
Jazz Photos9
We recently placed a delivery order to this Piccadilly and they got our order wrong. When we called to complain about the wrong food in the order, the person that answered the phone said it was the delivery person's fault that they put the wrong food on our order and hung up in my face. When we called back and asked for a manager they ignored us and kept us on hold. They gotta know that the next stop is the corporate office!
J
The food wasn’t bad. The customer service was excellent, but the atmosphere was so depressing but I thought I was eating in an old folks home. The interior of the restaurant is old and outdated AF! Why???? I ordered fish and vegetables to fit. The food was good and the aunties that were working that night gave me excellent customer service
Atmosphere: 1
Food: 2
Service: 5
Recommended dishes: Southern Fried Fish Meal, Mashed Potatoes
I took my dad here for father's day. I told him I would take him anywhere he wanted to go ans this is where he chose. We had the steak and stiffed bell pepper broccoli salad collard greens lime beans and sweet tea. All the staff were super nice and our server was amazing
First let me say my dine in person Sandra was pleasant and helpful. So I have not been to Piccadilly in a while so I am aware that the kids meal is dine in only, so I got one for my son who is to get dropped off. But I am sitting here and he has not shown up. So the manager, Ashley walks by of course being sarcastic and say so did your son show up....well you see the plate still sitting there and she walks off but before walking off....I said yes he came by, she was like so he didn't show up in a sarcastic manner...
But had I clapped back at her confronting me about the plate, then I would have been wrong.
But with good intent he was to show up to eat with me....He didn't, bailed out on me.
So I get it, you don't want people walking out with a kids plate unless the child is present. But so what if the parent gets her child or children the Thurday $1.99 plate to go...you may not know that parent's situation, maybe they just got off work or it was easier to just bring it home.
And then I am looking at kids meal here are now almost $7.00...wow. But we are coming by the customer making unnecessary comments about me getting to $1.99 meal although I got white meat chicken dinner at 12.00 and a 3 meal vegetable plate at $8.00.
And that might be all they can afford and wanted to get their child some healthy food.
But in the mist of it the food use to be better in taste, but carrot suffle was good, broccoli/rice casserolewa okay and fried chicken and fish were fine...disappointed at the macaroni and cheese, very bland, string beans straight from the can, no red velvet cake and bread was cold.
I don't send food back.
Just my point, observation or comment on the issue but my comments may have you all stop the promotion....
And we wonder why the crowd at the restaurant is not like it use to be.....
Growing up we lived at Piccadilly every Sunday, Thursday and Friday for the fish and sometimes just to come get a slice of red velvet cake...
Signing off....
Again Sandra was awesome...seeing about the customer, she was hands down.
Didn't care for the fried fish it was hard and hardly no fish just batter and barely edible
Review: Disappointed and Frustrated
I went during lunchtime, expecting fresh food and decent service. Unfortunately, I got neither. The tenders and baked chicken were clearly not fresh; we could tell right away. We asked for fresh tenders, were told to take a number, and waited. No one ever called us back.
When we returned to place our order, the cook in the back loudly questioned why we wanted everything fresh. Yes, said out loud...as if wanting hot, fresh food during lunch is unreasonable. We were stunned.
To make matters worse, the young lady at the counter continued cleaning while we were standing right in front of her placing our order. Not a pause. Not a glance. I actually had to say, “Ma’am, do you want us to just watch you clean? We just ordered.” That’s how disconnected the service felt.
Thankfully, Ms. Delores stepped in and saved the day. Her professionalism reminded us what customer service is supposed to feel like. She was the only reason we didn’t walk out completely.
I understand young adults need jobs, but there’s no excuse for the lack of attentiveness and hospitality we experienced. Between the attitude from the cook and the nonchalant counter service, I’ll be taking a break from this location for the rest of the year.
Southlake would never.
I had the fi s h and loved it
Did take out
I usually enjoy this place but the food didn't have flavor and tbe veggies tasted like out of a can. I hope it's better next time
Beware of this location, possible card fraud‼️
Beware of this location, possible card fraud‼️
Dine there last week, and now showing my card being attempted to use there twice just now. I'm not even in the same state right now. Called the location, but there was no response. Truly PATHETIC
We recently placed a delivery order to this Piccadilly and they got our order wrong. When we called to complain about the wrong food in the order, the person that answered the phone said it was the delivery person's fault that they put the wrong food on our order and hung up in my face. When we called back and asked for a manager they ignored us and kept us on hold. They gotta know that the next stop is the corporate office!
The food wasn’t bad. The customer service was excellent, but the atmosphere was so depressing but I thought I was eating in an old folks home. The interior of the restaurant is old and outdated AF! Why???? I ordered fish and vegetables to fit. The food was good and the aunties that were working that night gave me excellent customer service
Atmosphere: 1
Food: 2
Service: 5
Recommended dishes: Southern Fried Fish Meal, Mashed Potatoes
Restaurantji Recommends
Customer Service is Good but the food not so much
Service: 4
I will always love Piccadilly.
Atmosphere: 5
Food: 5
Service: 5
Nice Food Nice staff and Clean restaurant
Atmosphere: 4
Food: 4
Service: 4
older but still great southern comfort food
Atmosphere: 3
Food: 5
Service: 5
OH nice clean restaurant nice staff.
Atmosphere: 5
Food: 5
Service: 5
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