I usually have great experience at Smoothie King, but my recent in store visit to this location was disappointing.
A simple customer service request was handled with unnecessary rigidity, and the interaction lacked the flexibility and hospitality I’ve come to expect. We also weren’t greeted upon entry, and the overall energy in the store felt off. The space itself had an unpleasant odor, which didn’t help the atmosphere.
There’s room for improvement in both service and environment to create a more welcoming and customer-focused experience.
I emailed who I was told was the district manager-- no response. Also the response to this message does not give a accurate email to forward the complaint to.
2 stars should be updated to 1.
Atmosphere: 1
Food: 5
Service: 1
Jamiya Shaw
Very nice people . The manager is very sweet she really helped my elderly mother find a smoothie for her .
Atmosphere: 5
Food: 5
Service: 5
andre davis
Avari is a nicest, sweet individual I have met. Keep being the person you are.
Atmosphere: 5
Food: 5
Service: 5
avery moore
Very nice
Atmosphere: 5
Food: 5
Service: 5
Sarah Bruce
Trudy is amazing! Everyone is so sweet at this location. They always smile and greet me and they always make my smoothie just right! I am so happy with their customer service.
Atmosphere: 5
Food: 5
Service: 5
corey smith
The staff was great
Atmosphere: 5
Food: 4
Service: 5
Sierra Little
Love this location!! Always good customer service and great smoothies.
Atmosphere: 5
Food: 5
Service: 5
I will find you. And I will rate you.
This location has been pretty dang reliable. Drive-through or interior visit has generally gone well. Everything tastes great, of course.
Atmosphere: 5
Food: 5
Service: 5
justice willingham
Jamiya is the best manger i ever came across i love her down never disappoints
One of my favorite SK! In the area. Ayniah is so sweet and always takes her time. Abari is always hooking up the smoothie bowls adding so much love!! <3 thank you ladies
Atmosphere: 5
Food: 5
Service: 5
Cynthia Jones
Very polite and clean never had a problem
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original High Protein Pineapple, Original High Protein Banana
Ashley Dorsey
On November 30, I purchased an acai bowl from this location which had sour fruit. I called the store and was asked to bring the bowl back immediately, in which I did. I asked for a refund to my original payment (because why would I want another bowl with more sour fruit) and I was told by the assitant manager that they were not sure how to process refunds and that was a task handled by the director of operations, Kevin. I gave them my contact information to give to Kevin. I called a week later after not hearing anything and once again I was told that the director of operations would be contacting me. I even called again last Saturday (12/14/24), and was once again told that Kevin will reach out to me. It is now 12/19/24 and I still have heard nothing back. I am very concerned about how the director of operations has handled this situation (especially if he is the only one that can process refunds), and at this point I have not received my money back, almost a month later. Very poor customer service, very disingenuous.
Atmosphere: 1
Food: 1
Service: 1
Violet Miller
I’m at the window now and I now see why I’ve been in the drive thru for so long. There’s one person in the store working from what I can see via the drive thru window. It’s 6:52 and I’m just now seeing someone come out and help. I was in the drive thru line way too long.
Atmosphere: 3
Food: 5
Service: 1
Nathan Monroe
I’m a fan of the Peanut Power Plus. It’s my post cardiac rehab smoothie.
Great customer service!!!! Trudy is amazing!!!
Atmosphere: 5
Food: 5
Service: 5
I usually have great experience at Smoothie King, but my recent in store visit to this location was disappointing.
A simple customer service request was handled with unnecessary rigidity, and the interaction lacked the flexibility and hospitality I’ve come to expect. We also weren’t greeted upon entry, and the overall energy in the store felt off. The space itself had an unpleasant odor, which didn’t help the atmosphere.
There’s room for improvement in both service and environment to create a more welcoming and customer-focused experience.
I emailed who I was told was the district manager-- no response. Also the response to this message does not give a accurate email to forward the complaint to.
2 stars should be updated to 1.
Atmosphere: 1
Food: 5
Service: 1
Very nice people . The manager is very sweet she really helped my elderly mother find a smoothie for her .
Atmosphere: 5
Food: 5
Service: 5
Avari is a nicest, sweet individual I have met. Keep being the person you are.
Atmosphere: 5
Food: 5
Service: 5
Very nice
Atmosphere: 5
Food: 5
Service: 5
Trudy is amazing! Everyone is so sweet at this location. They always smile and greet me and they always make my smoothie just right! I am so happy with their customer service.
Atmosphere: 5
Food: 5
Service: 5
The staff was great
Atmosphere: 5
Food: 4
Service: 5
Love this location!! Always good customer service and great smoothies.
Atmosphere: 5
Food: 5
Service: 5
This location has been pretty dang reliable. Drive-through or interior visit has generally gone well. Everything tastes great, of course.
Atmosphere: 5
Food: 5
Service: 5
Jamiya is the best manger i ever came across i love her down never disappoints
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
One of my favorite SK! In the area. Ayniah is so sweet and always takes her time. Abari is always hooking up the smoothie bowls adding so much love!! <3 thank you ladies
Atmosphere: 5
Food: 5
Service: 5
Very polite and clean never had a problem
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original High Protein Pineapple, Original High Protein Banana
On November 30, I purchased an acai bowl from this location which had sour fruit. I called the store and was asked to bring the bowl back immediately, in which I did. I asked for a refund to my original payment (because why would I want another bowl with more sour fruit) and I was told by the assitant manager that they were not sure how to process refunds and that was a task handled by the director of operations, Kevin. I gave them my contact information to give to Kevin. I called a week later after not hearing anything and once again I was told that the director of operations would be contacting me. I even called again last Saturday (12/14/24), and was once again told that Kevin will reach out to me. It is now 12/19/24 and I still have heard nothing back. I am very concerned about how the director of operations has handled this situation (especially if he is the only one that can process refunds), and at this point I have not received my money back, almost a month later. Very poor customer service, very disingenuous.
Atmosphere: 1
Food: 1
Service: 1
I’m at the window now and I now see why I’ve been in the drive thru for so long. There’s one person in the store working from what I can see via the drive thru window. It’s 6:52 and I’m just now seeing someone come out and help. I was in the drive thru line way too long.
Atmosphere: 3
Food: 5
Service: 1
I’m a fan of the Peanut Power Plus. It’s my post cardiac rehab smoothie.
Atmosphere: 5
Food: 5
Service: 5
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