Tropical Smoothie Cafe

I have came to this location several times but after a couple of incorrect orders. I do not recommend going here as they will not remake or refund to correct the orders. The ask you to come back when the manager is there. She is never on site and now they stated will be in India for two months. The person on site today was very rude and stated no one else can do anything about it

Atmosphere: 1

Food: 1

Service: 1

My go to is the Detox Island Green. It’s very refreshing and tastes good! The Açaí bowls are delicious as well. I haven’t been going here long, but will try more items. Oh, the peanut butter banana wrap is good too. I like the variety and the prices seem competitive. Not too much customer service. I’m usually not greeted when I walk in.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Acai Bowl

This has got to be one of the worst experiences I’ve encountered. Normally there are no issues with the Eagles landing location but on last Thursday Oct 31 I ordered an Açaí bowl through DoorDash.. Once I received it I immediately called and complained but there wasn’t a manager in so I left my name & phone number and they said a manager would be in @4 on Friday. I called No manager & No call!
Saturday came No manager she will be in after 4..now it’s Monday morning No manager she will be in @4 Monday after 5 I called still No manage! So tell me what company NEVER have a manager on duty!!!

I visited this location for the newly advertised Bahama Mama bowl. Instead I got nasty attitude and substandard service from Ashley with the teeth. When I walked in she was gossiping almost bragging how they had been rude to a different customer. The other little girl with glasses was eating chips behind the counter and texting on her phone. Ashley is the worst employee there. Not only did she not take my order with care, her attitude shows she doesn't care. She was too lazy to show me the bowl size, too lazy to answer a question when I was trying to tap to pay and too rude to stop texting while in the midst of taking my order. I mean seriously the manager hasn't fired her yet and I don't know why. I'm NEVER returning here. The last review with the honey was about her as well. Let's just start over with new employees. So embarrassing that this place could actually do better. I should have checked the star rating before visiting. Every other Tropical Smoothie is stellar. What is going on here? Then two weeks later still no response from corporate after complaining. This store should be closed for a new and better owner and staff.

Atmosphere: 1

Food: 1

Service: 1

I made an online order at the eagles landing location. The smoothies were horrible to say the least no taste just water,they can never get anything right at this location. I’m giving one star because I have to,never again??.

I asked for a bahama mama extra honey, i said not too much honey but a little more then what yall normally put, i got my stuff the first time it was just a regular bowl so i asked if i could just get a lil more honey ….. they took it with a attitude then she literally squeezed so hard on the honey bottle tryna bet petty to the point where it literally busted open and all the honey spilled in my stuff so she tried it to clean the Round of the bowl with a rag then took my bowl over to the trash and and tried to dig the honey out with a spoon put it was still just overly too much honey plus some of my fruit fell in the trash and all the coconut as u can see! I asked for a refund and stated that ik this not how it’s supposed to look like the older lady gonna say well you asked for extra honey?.

Food: 1

Service: 2

Those young women in there just for a check. Had me and my date order wrong

Banu is a horrible owner. CUSTOMERS need to be aware that they are reusing blenders, the flies are everywhere in the back of house, on top of that their plumbing comes up through the floors and it stinks so bad they have to shut the water off. They treat employees like trash as well as customers. I've heard several customers complaining about the employees. My favorite employee was fired recently. Not to mention they have chronic roaches in the kitchen. Just..... don't choose this location.

Atmosphere: 1

Food: 1

Service: 1

I have been getting smoothies/food from this location for 3-4 years now. Never had a bad attitude or problem with them before. Last 2 year I started ordering off the app, today I ordered food and was missing food. Contact Doordash then contact the location in Stockbridge. Calling this location the lady that answered the phone had a nasty attitude plus a lady in the background. They told me they couldn't do anything for me with no remorse. I called back to ask for corporate contact information, they do not keep that information in the store. They told me to Google it.

I googled it and have reported this because I am highly disappointed as a customer that spends minimum of $40 each purchase several times a week because I order from my whole office. I am currently waiting to see what corporate has to say.

Do not expect customer satisfaction at this location..

Food: 4

Service: 1

As I was picking my food up I saw one of the workers who was handling food texting on her phone several times with her gloves on and never changing her gloves before touching the food afterwards. She also had her phone tucked between her tights! Great way to get people sick!

Cashier/servers need to work on cordial customer service skills. Speak, smile and ask how they can serve you. It’s so simple and it helps with business growth. Good customer service and food presentation brings back your customers.

Atmosphere: 5

Food: 4

Service: 2

Smoothies are better than Smoothie King in my opinion. At times they don’t mix them good , but overall not bad!

Atmosphere: 4

Food: 4

Service: 4

I love tropical smoothie cafe I haven’t had there food but my sister said it was good

Atmosphere: 5

Food: 2

Service: 4

Recommended dishes: Smoothie and a Wrap

Stopped in to get a smoothie for myself & my brother. This was my first time coming here & was unaware that they only sold one size cups, which were large.
Got myself a mango smoothie & my brother the blueberry bliss.
I just want to put out there that I don't like thick smoothies. That's why I don't go to Smoothie king. This place was a step up from Smoothie King. The smoothie was thick, but not super thick & it tastes good. 7.5/10
Service was fast, the place is kinda small though. I didn't stay to drink my smoothie. Don't know if I would be back!

Atmosphere: 3

Food: 5

Service: 5

Advertised peanut butter drizzle on top they keep putting at bottom even after I walked in ask to drizzle on top standing there . I past this was how it was made staff seemed confused . Then gave lady $21 for a $11 meal she told me ok as she stood there text on phone had to wait 20min to get my $10 change. See picture only drizzle honey no peanut butter . What is the problem

Atmosphere: 3

Food: 1

Service: 1