Zaxby's Chicken Fingers & Buffalo Wings

I ordered the new shrimp basket. The shrimp tasted burnt. The oil the shrimp was cooked in needs to be changed.

Atmosphere: 3

Food: 2

Service: 3

I tied to eat these wings and the were not etiable to hard to eat no one will answer the phone. So that I can speak with a manager

Food: 1

The website says the store closes at 10:30 as well as everything else. I paid for my food. The people at the restaurant blatantly ignore me in the drive through, at the window and in the store and after me trying to show them my order they tell me they don’t have an order for me. I show them the exact order and they finally tell me that they close at 10 despite the website saying otherwise and that I will be automatically refunded. Funny how you can refund my order when you told me it wasn’t in the system.

Atmosphere: 1

Food: 1

Service: 1

I’m trying to understand how if a store closes at 10:30pm on all its official sites why they’re telling me that the online order I placed at 10pm ON THE ZAXBYS WEBSITE can’t be made. But surely enough my money was taken. Smh i’ve worked in food service for years, and I know that if the store closes at a certain time, then orders would not be going through. Do better trying to lie to customers because y’all don’t wanna work.

Take out seems to be faster than Eating In!

Atmosphere: 2

Food: 2

Service: 3

I visited this restaurant on January the 2nd 2025 at 5:20 p.m. I purchased $23 worth of food, on one sandwich I requested extra cheese and extra bacon I purchased my food and moved up and while in the parking lot I noticed there was no cheese nor bacon on my sandwich, so I called the number that was on my receipt. No one answered. I kept calling and calling and calling, no one picked up. So I noticed there was an order taker that was outside taking orders for the drive-thru (this employee had a orange long ponytail) I began to tell her my complaint and she assured me that somebody would come out with the extra cheese and bacon. I did not need a whole sandwich redone because my food was still hot at this time. I waited, no one came out. I then had to get back into the long line and go up to the cashier and (this cashier had piercings in her nose) I told her my concern and I noticed that the order taker who I originally told my complaint to was then making drinks behind the counter with the cashier, I proceeded to ask the cashier on why didn't the order take her come out to me with the cheese and the bacon? The order taker just stared at me, I then asked the order taker could I please be given her name and she looked at me and rolled her eyes and she rolled her eyes to her cashier and walked away. I then proceeded to ask the cashier what the order takers name was and the cashier says that she doesn't remember her name. I then asked the cashier what was HER name (since she obviously wants to protect the order taker and she proceeded to nervously just close the window door. I saw them all huddled in the restaurant talking to the actual cook to get me my cheese and bacon, I decided to just leave because now my food was cold. I actually ended up throwing my food out from being so disgusted with how I was treated. So, this is how we handle complaints at the restaurant? Is this how the staff is trained? This is unacceptable on so many levels!!!! Visit this restaurant at your own risk. 👎🏼😕🥴😡

Atmosphere: 1

Food: 1

Service: 1

Disappointment is an understatement. I ordered wings and thing in wimpy sauce and received dry over cooked traditional and fingers with no sauce ( Literally)

Atmosphere: 3

Service: 3

Why have a mobile order for in store or curbside pickup and y’all have the store open for drive thru only? This is why I don’t go to zaxbys. Ofc not picking up the phone as usual. Disputing the charge and never ordering from here again. Zaxbys has no type of professionalism at all.

Went in to order and the crew was talking to eachother but not even attempting to take my order

Atmosphere: 1

Food: 1

Service: 1

This location is horrible! Please retrain these teenagers you all are hiring. They don’t repeat or clarify your order and they don’t tell you your total until you get to the window. They don’t ask if you need condiments and when you tell them you want condiments, they give off a negative attitude. The staff in the drive thru are very unprofessional. Please do better!

Bad service, no ice mashion, drinks didn’t dispense properly, unprofessional workers, lack of care. I asked for seasoning on the side and I didn’t even receive it. DO NOT GO

Atmosphere: 1

Food: 1

Service: 1

I ordered curbside pick up. I waited 15 minutes before I went in to pick it up. When I went in, the lady rudly said she was out there 10 minutes ago. I was the only car in front of the sign. NO ONE came outside. I only get 30 minutes for lunch. I spent 20 trying to get it. I told my coworker about it, and she said she never goes there because it takes
forever to get your food. The food may be good and the place may be clean butt nobody wants to go because of the lack of customer service. So sad!!!

Atmosphere: 4

Food: 3

Service: 1

Recommended dishes: Salads

Kid-friendliness: Every team member and manager very rude and disrespectful. The manger on duty was Izzy I was told and today’s date is 10/24/24 6:50 pm

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Kickin Chicken Sandwich, Zax Sauce

Nice people

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Kickin Chicken Sandwich, Zax Sauce

Chicken was almost not completely cooked. But it would be a hassle to get exchange . Other then that food was good also asked for my chicken dipped in sauce was barley any on them..
I will give that location one more try. I don't understand why all these restaurants are falling by there own standards.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Basket of Texas Toast