I would rate the cleanliness of the lobby (at the front counter) -5 stars. There was standing water all over the floor that wreaked of raw sewage and the employees kept walking through it and around it instead of mopping it up! Very unsanitary! All they did was prop the entry door open to ventilate the restaurant. Plus, there current sanitation score is a 91. I don't eat from restaurants that score less than a 95. The whole building needs to be renovated and the owner should hire new employees with better attitudes.
Atmosphere: 1
Service: 1
britt R
I usually mobile order, sometimes order at counter. Service is always great & the food is usually pretty fresh. Nice to have in the neighborhood
Atmosphere: 3
Food: 5
Service: 5
Vanessa Sanders
When people want mustard it should be available not everyone eats ketchup with fries .. I’m a sweet tea gal and there was none in the front or back.. I had a Ruben sandwich and thought it tasted sour .. the wait was a little long
Atmosphere: 5
Food: 5
Service: 4
Rebecca H
My visit was delicious, nice quiet clean and pleasant experience the lady behind the counter was very friendly and helpful and my order looked amazing and delicious as well. Yes I will go back again and again ✅✅✅✅✅✅✅✅❤️❤️❤️❤️❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: American Deli Foods, Philly Cheese Steak, Chicken Wings, Fried Shrimp, Shrimp Fried Rice Only, American Deli Chicken and Sauce, French Fries, 4 Piece Chicken Finger Combo, 10 Piece Buffalo Wings Combo, Chicken Philly with Fries and Drinks, Chicken Fries and Salad, Chicken and Fries, Beef Burger, Philly and Wings Combo, Boneless Wings Only, American Deli Burger in a Floatie, Grilled Chicken Salad Only, 4pc Chicken Tenders and Fries Combo, Fried Chicken Salad
Brian Beal
I placed an order online and for the tenders It has options for sauce but I did not know they would cover the tenders in sauce I thought it it was a dipping sauce option so once I went to pick up my order I told them what happened and they said they couldnt remake my order unless I canceled it but all I could do was make a complaint with door dash since thats who they partner with for online orders and once I made the complaint they had already marked the order as comp;lete and refused to remake it for me or give me the food they did make. So I contacted door dash and they just said they would get back to me withn 1-2 busniess days which never happened its been 5 days now and I havent gotten a refund. The people in this store are rude and unprofessional and they basically stole my money. DO NOT SPEND YOUR MONEY HERE.
Atmosphere: 1
Service: 1
Colin
Given wrong order and refused refund or the proper order. Awful service.
Atmosphere: 1
Food: 1
Service: 1
Shania
Never again! Last night, I had a terrible experience at this restaurant. I received the wrong order and went back to the counter to complain. The lady at the register admitted that the guy who made my order had made a mistake but When I asked if they could remake my Philly cheesesteak, she told me no . She said I should’ve looked at it before leaving, so she couldn’t help me. I explained that I just got off work after a 12 hr shift and was tired so I had only glanced at the wigs and fries to add seasoning salt to the fries, but not the Philly because I assumed it was right. However My Philly had lettuce and tomatoes on it. I was shocked that someone would even put lettuce and tomatoes on a Philly cheesesteak like who does that? I’ve been coming to this location for years and never had any problems before. The two ladies there were extremely rude and nonchalant. When I asked the lady at the register to get someone else to help me,She called the other lady’s name, but she shouted back, “I don’t know anything!” and continued to sweep the floor, completely ignoring my concerns. My family has been going to this restaurant for years, but this experience has ruined our relationship with them. We will never return after this terrible service. Like how do you admit to me that they were at fault for my Philly being wrong but deny my request of getting it remade. I didn’t even ask for my money back I just wanted it to be made the correct way. Terrible customer service!
Atmosphere: 1
Food: 1
Service: 1
William Felton
Got a grilled chicken salad for $7.99
Atmosphere: 5
Food: 5
Service: 5
Sabrina Quartey
Was everyone reading this nothing but love money and blessings however, I would like to make a very hard complaint and I’m not finished with justice for you. I’ve been working in this area for a minute, but I purposely do not come to this American deli based off of the cashier that was just on her lunch break in the lobby, screaming at the little young girl that was at a register. The line was all the way back to where she was sitting now having her lunch and she is gonna have the audacity to tell me as the customer Because I asked for black olives again she’s sitting in the lobby. I’m speaking to the nice young lady at the register tell her we ain’t got all that shit. I politely walked out of this establishment now I will never return now being the manager at the place. I work it down the street I would never ever do cable with y’all. OK I’m gonna do my best to make sure y’all practice decrease until y’all get rid of workers that I’m gonna be so negative just ringing up people food all day Girl get you another position or put a smile on your face every time I come down you’re like that I literally would’ve stood in line for three hours for anybody else other than you
Ordered like I have always done for the last 10 years from this location. On the app it doesn't have a button to remove mushrooms but I always call and they just don't place them on the sandwich. Today, I was hung up on several times even while asking the young lady to please not put mushrooms on my cheesesteak as I am allergic. She refused and still tried to feed me a sandwich with mushrooms. If I had of eaten that sandwich I would have sued this location for everything they're worth but instead I just refused the food and sent it back. I understand that everyone has a bad day here and there and working with the public can be difficult, but if and when you need to walk outside and take a breathe...no one's going to die if you take a few moments to gather your thoughts. You could have cost me my life today....not that it matters but you have lost a loyal customer today. Please be careful if you have allergies and you order from this place.
Atmosphere: 1
Food: 1
Service: 1
Alecia Crowell
Will not be eating here no more. How you charge for honey when you get honey hot ??? Over price for no reason, always hot and crew member and owner very rude
Atmosphere: 1
Food: 2
Service: 2
Tori Lucas
Wings to small & the grease not fresh … the Chinese lady had a attitude with everybody that came in lmaoooo
arielwhitman15
Staff is pretty rude unprofessional but good was good
Atmosphere: 1
Food: 5
Service: 1
Gary DJ G-Money Tate
My Favorite Spot for Wings and Cheese Steak(Beef). With everything added. From Dee-Jay G-Money
I would rate the cleanliness of the lobby (at the front counter) -5 stars. There was standing water all over the floor that wreaked of raw sewage and the employees kept walking through it and around it instead of mopping it up! Very unsanitary! All they did was prop the entry door open to ventilate the restaurant. Plus, there current sanitation score is a 91. I don't eat from restaurants that score less than a 95. The whole building needs to be renovated and the owner should hire new employees with better attitudes.
Atmosphere: 1
Service: 1
I usually mobile order, sometimes order at counter. Service is always great & the food is usually pretty fresh. Nice to have in the neighborhood
Atmosphere: 3
Food: 5
Service: 5
When people want mustard it should be available not everyone eats ketchup with fries .. I’m a sweet tea gal and there was none in the front or back.. I had a Ruben sandwich and thought it tasted sour .. the wait was a little long
Atmosphere: 5
Food: 5
Service: 4
My visit was delicious, nice quiet clean and pleasant experience the lady behind the counter was very friendly and helpful and my order looked amazing and delicious as well. Yes I will go back again and again ✅✅✅✅✅✅✅✅❤️❤️❤️❤️❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: American Deli Foods, Philly Cheese Steak, Chicken Wings, Fried Shrimp, Shrimp Fried Rice Only, American Deli Chicken and Sauce, French Fries, 4 Piece Chicken Finger Combo, 10 Piece Buffalo Wings Combo, Chicken Philly with Fries and Drinks, Chicken Fries and Salad, Chicken and Fries, Beef Burger, Philly and Wings Combo, Boneless Wings Only, American Deli Burger in a Floatie, Grilled Chicken Salad Only, 4pc Chicken Tenders and Fries Combo, Fried Chicken Salad
I placed an order online and for the tenders It has options for sauce but I did not know they would cover the tenders in sauce I thought it it was a dipping sauce option so once I went to pick up my order I told them what happened and they said they couldnt remake my order unless I canceled it but all I could do was make a complaint with door dash since thats who they partner with for online orders and once I made the complaint they had already marked the order as comp;lete and refused to remake it for me or give me the food they did make. So I contacted door dash and they just said they would get back to me withn 1-2 busniess days which never happened its been 5 days now and I havent gotten a refund. The people in this store are rude and unprofessional and they basically stole my money. DO NOT SPEND YOUR MONEY HERE.
Atmosphere: 1
Service: 1
Given wrong order and refused refund or the proper order. Awful service.
Atmosphere: 1
Food: 1
Service: 1
Never again! Last night, I had a terrible experience at this restaurant. I received the wrong order and went back to the counter to complain. The lady at the register admitted that the guy who made my order had made a mistake but When I asked if they could remake my Philly cheesesteak, she told me no . She said I should’ve looked at it before leaving, so she couldn’t help me. I explained that I just got off work after a 12 hr shift and was tired so I had only glanced at the wigs and fries to add seasoning salt to the fries, but not the Philly because I assumed it was right. However My Philly had lettuce and tomatoes on it. I was shocked that someone would even put lettuce and tomatoes on a Philly cheesesteak like who does that? I’ve been coming to this location for years and never had any problems before. The two ladies there were extremely rude and nonchalant. When I asked the lady at the register to get someone else to help me,She called the other lady’s name, but she shouted back, “I don’t know anything!” and continued to sweep the floor, completely ignoring my concerns. My family has been going to this restaurant for years, but this experience has ruined our relationship with them. We will never return after this terrible service. Like how do you admit to me that they were at fault for my Philly being wrong but deny my request of getting it remade. I didn’t even ask for my money back I just wanted it to be made the correct way. Terrible customer service!
Atmosphere: 1
Food: 1
Service: 1
Got a grilled chicken salad for $7.99
Atmosphere: 5
Food: 5
Service: 5
Was everyone reading this nothing but love money and blessings however, I would like to make a very hard complaint and I’m not finished with justice for you. I’ve been working in this area for a minute, but I purposely do not come to this American deli based off of the cashier that was just on her lunch break in the lobby, screaming at the little young girl that was at a register. The line was all the way back to where she was sitting now having her lunch and she is gonna have the audacity to tell me as the customer Because I asked for black olives again she’s sitting in the lobby. I’m speaking to the nice young lady at the register tell her we ain’t got all that shit. I politely walked out of this establishment now I will never return now being the manager at the place. I work it down the street I would never ever do cable with y’all. OK I’m gonna do my best to make sure y’all practice decrease until y’all get rid of workers that I’m gonna be so negative just ringing up people food all day Girl get you another position or put a smile on your face every time I come down you’re like that I literally would’ve stood in line for three hours for anybody else other than you
Other location good but this n hairstyle isn't
Restaurantji Recommends
Ordered like I have always done for the last 10 years from this location. On the app it doesn't have a button to remove mushrooms but I always call and they just don't place them on the sandwich. Today, I was hung up on several times even while asking the young lady to please not put mushrooms on my cheesesteak as I am allergic. She refused and still tried to feed me a sandwich with mushrooms. If I had of eaten that sandwich I would have sued this location for everything they're worth but instead I just refused the food and sent it back. I understand that everyone has a bad day here and there and working with the public can be difficult, but if and when you need to walk outside and take a breathe...no one's going to die if you take a few moments to gather your thoughts. You could have cost me my life today....not that it matters but you have lost a loyal customer today. Please be careful if you have allergies and you order from this place.
Atmosphere: 1
Food: 1
Service: 1
Will not be eating here no more. How you charge for honey when you get honey hot ??? Over price for no reason, always hot and crew member and owner very rude
Atmosphere: 1
Food: 2
Service: 2
Wings to small & the grease not fresh … the Chinese lady had a attitude with everybody that came in lmaoooo
Staff is pretty rude unprofessional but good was good
Atmosphere: 1
Food: 5
Service: 1
My Favorite Spot for Wings and Cheese Steak(Beef). With everything added. From Dee-Jay G-Money
Atmosphere: 5
Food: 5
Service: 5
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