Bruster's Real Ice Cream

My favorite Brusters. Wonderful experience for the family.

When I went I was served by a young lady named Jackie she was amazing super patient and waiting for me to read out all the options I had, and even suggested a few she suggest favors such as New York cheesecake, apple caramel crunch, and birthday cake. But i decided on mango but I also wanted it to be in a waffle cone and she made it with a lot of care and love, but overall it was a really good experience you should ask to be served by her and I would not mind at if I got served every single time by her, makes me want to go everyday hoping she’s there to serve me!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Waffle

Took a moment to order. But overall the treat was good.

Atmosphere: 4

Food: 5

Service: 4

I’ve grown up going to this location and it never disappoints! Everything is always top tier and the service is excellent- especially from Jackie! She always has a big smile and warm aura!

Atmosphere: 5

Food: 5

Service: 5

Great customer service. Enjoyed the ice cream.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Split

I have a big family, of 6. This young lady named Chelsie or Chelsea took our order yesterday, she was so kind and sweet.She gave us good scoops(The scoops are usually small,which I'm not not a big fan of).She had the best customer service I have ever had at this location, with a big smile on her face.We also ordered Nathan's, she cooked the fries to perfection.They were so delicious!

Kid-friendliness: They give out stickers to the children! And free baby cones!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Waffle

Busy but good

Atmosphere: 5

Food: 5

Service: 5

Not well organized. Customers were moved from window to window like musical chairs. I had to move to another window twice before even placing my order, allowing other customers to get in front of me. After placing my order I had to move to three additional windows. There defintely needs to be a system in place because it is annoying, especially on a hot day!

Atmosphere: 3

Food: 4

Service: 1

Enjoying going to this location, the ice cream and hot food are always fresh and taste great!!! The service is excellent. Price and portions are reasonable. My favorite is the Chocolate Cookie sundae ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Fudge Brownie Sundae, Banana Split, Fries, Hot Dog Nuggets, Strawberry Shortcake, Chocolate Chip Cookie Sundae, Bacon Cheese Fries

Bruster's ice cream is truly the star of the show, offering a creamy and indulgent treat that delights the taste buds with every scoop. The ice cream is impeccably soft and velvety, delivering a burst of flavor that leaves you craving more. With a wide array of options including sorbets, shakes, and an abundance of flavors, there's something to satisfy every craving.However, while the ice cream may steal the spotlight, the overall experience at Bruster's can be hindered by challenging wait times and organizational issues. Despite the presence of multiple staff members, the lack of coordination and efficiency can lead to frustrating delays, especially during peak hours on Saturdays or holidays.Improving staff training and assigning specific roles could significantly enhance the customer experience, ensuring that orders are fulfilled promptly and efficiently. With a streamlined approach, such as dedicating one person to food and fryers, three to ice cream scooping and serving, and one to the cash register, Bruster's could vastly improve its service quality.The location of the Anniston branch, situated on a busy and noisy street next to a dollar store, may detract from the overall ambiance and atmosphere. However, the bench in the green area behind the store offers a peaceful retreat for enjoying your ice cream away from the hustle and bustle.In summary, Bruster's ice cream earns a resounding five stars for its delectable treats and expansive menu options. However, improvements in service efficiency and a more favorable location could elevate the overall experience to match the excellence of its ice cream offerings.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Hot Fudge Brownie Sundae, Banana Split, Fries, Chocolate Chip Cookie Sundae

Ice cream is over rated and there was a bug in my ice cream towards the bottom of it ??‍♀️

Atmosphere: 3

Food: 1

Service: 4

I love the milkshake and fries made by Krystal.

I love that they can pile 2 big scoops onto a sugar cone, and I was able to get two different flavors! Krystal was super friendly! And they give coupons off 1.00 off for EACH of the next three items!

Krystal was the best. I love her personality when she served me.

Krystal was amazing! Great service and even better ice cream!