SHUT IT DOWN! 83 food rating, which means the staff isn’t taking care of what is in the back and kitchen. And there’s a clear lack of management and care for this location as a franchise.
I actually feel bad for the community and staff surrounding this location, because it’s miles before you can get DECENT, let alone good, “soul” food at a reasonable price but this will hold some people over…. But this location is an insult to all the KFC’s out there, & the long John silvers menu is even worse. Staff seems overwhelmed and under qualified or poorly trained. To prep and drop food in grease that will be fresh… isn’t rocket science, but seems to be a key component they’re missing. I blame the management and franchise owner, not the workers.
King Junior
Worst KFC ever as far as service. Stood in line 10mins. While employees talked. Then went to the drive-thru. Order in 2mins. Pull to the window only to sit there 5mins. No one came to collect my money.
Service: 1
Tamra Thomas
The lady on the drive thru need customer service training. She is so rude and then blame the customers when ask why she was yelling. Do better or quit your job. I drove off before paying because I will not support disrespect.
Service: 1
Tujuan
I am not surprised that this KFC has a 2.6 rating. Their customer service is subpar and their management is disgusting My husband wanted to stop here so I asked him to get me an order of the spicy wings. Ordinarily, I love spicy foods however these wings were ridiculously hot and I could only eat one. I went back in the store to ask if they could replace them with something else and the response I received was the most juvenile, unprofessional display of customer service I have ever seen. To begin, Namiyah has no business being at anybody's front counter. She had zero clue how to respond, laughed at my request and proceeded to consult and giggle with her co-worker. I was outraged. The other young lady with the purple hair is the only one who had the decency to engage me in conversation with any kind of respect. The manager (laughable) John was the worst. Not only did he not offer any kind of middle ground resolution, but he proceeded to disrespect my request by offering his personal opinion on the heat/spice level of the wings as if I was a: not within earshot and b: somehow stupid for ordering them. He was RUDE and I will be escalating this complaint as far as I can to ensure that you JOHN are reprimanded to the fullest consequence you can suffer!!! How dare you treat a customer with such disdain and without the decency to come to the counter yourself but hide behind your employee. I would have been more than willing to accept that you were unwilling to refund my money or replace the meal with something else had you been considerate but you made your choice. Now I will make mine.
Atmosphere: 3
Food: 1
Service: 1
Salena Allen
I waited nearly an hour at this KFC for food that should’ve already been ready. They gave my order to someone else, and when I asked about a courtesy item like fries for the long wait, the cashier told me the manager wasn’t there. But I had just seen him come inside to help her with a customer, then go back out and sit in his car. I had to go outside to speak with him myself, and still got no apology or solution. The staff was unprofessional, and the service was terrible. Customers shouldn’t be left waiting close to an hour with no apology or accommodation. Poor service all around. On top of that, the restaurant had a strong, unpleasant smell that made the wait even worse.
Atmosphere: 1
Food: 1
Service: 1
Bodi
This restaurant needs a lot of improvements and literally this is the worst restaurant I have ever been to in my life. The food was very bad but the service was somewhat good but I am really upset with the food and I do not recommend anyone to try this restaurant.
Atmosphere: 1
Food: 1
Service: 3
Andrila Lewis
Poor service!! They are the worst, unprofessional, and uneducationed. This is a bad combination!
Atmosphere: 1
Food: 1
Service: 1
Beth Gary
The lady running drive thru with the puff ball pony tail should not be working drive thru. Her customer service is horrible, very nasty attitude!!!!!
Atmosphere: 1
Food: 1
Service: 1
Nic Lina
Should change the open time to 10:30
Demtrius
The manager just stood around yelling. not helping get the orders out took forever just to get a pick up order I just don’t recommend this location or really get some leadership in here
This KFC is soo unprofessional. A bunch of young adults that talk amongst customers about nonsense a lot of playing around, food is delayed customers waiting. They all need to be terminated
Atmosphere: 1
Food: 1
Service: 1
donald burdin
Fast quick friendly service
Frank
Do buy chicken from this place.chicken was not cooked all the way
Ivory Harvey
Very Quick Service and very perlite
Dee Dee Davy
I NEVER had a bad experience at this location. I move away 5 years ago and I come to this side because they are always fast and food is always great. Sorry that other people had a bad experience but this is my favorite location. I travel 35 mins to come and get my KFC fix. So to the crew here, thank you ! Keep up the great work.
SHUT IT DOWN! 83 food rating, which means the staff isn’t taking care of what is in the back and kitchen. And there’s a clear lack of management and care for this location as a franchise.
I actually feel bad for the community and staff surrounding this location, because it’s miles before you can get DECENT, let alone good, “soul” food at a reasonable price but this will hold some people over…. But this location is an insult to all the KFC’s out there, & the long John silvers menu is even worse. Staff seems overwhelmed and under qualified or poorly trained. To prep and drop food in grease that will be fresh… isn’t rocket science, but seems to be a key component they’re missing. I blame the management and franchise owner, not the workers.
Worst KFC ever as far as service. Stood in line 10mins. While employees talked. Then went to the drive-thru. Order in 2mins. Pull to the window only to sit there 5mins. No one came to collect my money.
Service: 1
The lady on the drive thru need customer service training. She is so rude and then blame the customers when ask why she was yelling. Do better or quit your job. I drove off before paying because I will not support disrespect.
Service: 1
I am not surprised that this KFC has a 2.6 rating. Their customer service is subpar and their management is disgusting My husband wanted to stop here so I asked him to get me an order of the spicy wings. Ordinarily, I love spicy foods however these wings were ridiculously hot and I could only eat one. I went back in the store to ask if they could replace them with something else and the response I received was the most juvenile, unprofessional display of customer service I have ever seen. To begin, Namiyah has no business being at anybody's front counter. She had zero clue how to respond, laughed at my request and proceeded to consult and giggle with her co-worker. I was outraged. The other young lady with the purple hair is the only one who had the decency to engage me in conversation with any kind of respect. The manager (laughable) John was the worst. Not only did he not offer any kind of middle ground resolution, but he proceeded to disrespect my request by offering his personal opinion on the heat/spice level of the wings as if I was a: not within earshot and b: somehow stupid for ordering them. He was RUDE and I will be escalating this complaint as far as I can to ensure that you JOHN are reprimanded to the fullest consequence you can suffer!!! How dare you treat a customer with such disdain and without the decency to come to the counter yourself but hide behind your employee. I would have been more than willing to accept that you were unwilling to refund my money or replace the meal with something else had you been considerate but you made your choice. Now I will make mine.
Atmosphere: 3
Food: 1
Service: 1
I waited nearly an hour at this KFC for food that should’ve already been ready. They gave my order to someone else, and when I asked about a courtesy item like fries for the long wait, the cashier told me the manager wasn’t there. But I had just seen him come inside to help her with a customer, then go back out and sit in his car. I had to go outside to speak with him myself, and still got no apology or solution. The staff was unprofessional, and the service was terrible. Customers shouldn’t be left waiting close to an hour with no apology or accommodation. Poor service all around. On top of that, the restaurant had a strong, unpleasant smell that made the wait even worse.
Atmosphere: 1
Food: 1
Service: 1
This restaurant needs a lot of improvements and literally this is the worst restaurant I have ever been to in my life. The food was very bad but the service was somewhat good but I am really upset with the food and I do not recommend anyone to try this restaurant.
Atmosphere: 1
Food: 1
Service: 3
Poor service!! They are the worst, unprofessional, and uneducationed. This is a bad combination!
Atmosphere: 1
Food: 1
Service: 1
The lady running drive thru with the puff ball pony tail should not be working drive thru. Her customer service is horrible, very nasty attitude!!!!!
Atmosphere: 1
Food: 1
Service: 1
Should change the open time to 10:30
The manager just stood around yelling. not helping get the orders out took forever just to get a pick up order I just don’t recommend this location or really get some leadership in here
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This KFC is soo unprofessional. A bunch of young adults that talk amongst customers about nonsense a lot of playing around, food is delayed customers waiting. They all need to be terminated
Atmosphere: 1
Food: 1
Service: 1
Fast quick friendly service
Do buy chicken from this place.chicken was not cooked all the way
Very Quick Service and very perlite
I NEVER had a bad experience at this location. I move away 5 years ago and I come to this side because they are always fast and food is always great. Sorry that other people had a bad experience but this is my favorite location. I travel 35 mins to come and get my KFC fix. So to the crew here, thank you ! Keep up the great work.
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