Wouldn’t match the app pricing even when I tried to check out and it would go through.
The guy was on a call while making my subs. I had to repeat what I was asking multiple times.
Had to call multiple times to see if anyone was even working before the individual came out of the back.
Katelyn Brown
Worst subway in Lilburn. Ordered online, then had to wait in line to receive my order, which was made completely wrong.
TheFakeScientist
This subways is the closest to me but the staff there are rude and have no customer service skills i always order off of the app for pickup there has been 2 seperate times they let someone else take my food this most recent time they blamed me for it and claimed the person showed the app and and id but obviously it would be impossible for someone to have acess to my app and my id then they there was nithing they could/would do about it despite it being their fault someone stole my food then half way through argueing they claimed they couldnt speak english anymore it took over 30mins and speaking to the owner twice just to get them to remake my food for me never will i go back to this subway
Bre Stephens
Best subway I’ve been to in years! Food is fresh and sauces delicious. Highly recommend
Kamran _29
Clean and friendly!
Austin Scott
I spent almost 2 months working out of town in Atlanta, and we stayed in Stone Mountain while we were there. I'd come in here every other night, just grab a sandwich and sit for a couple hours. No one ever said anything, they would just let me relax in the corner and play on my phone. I'm thankful to the workers who would just let me chill and even check on me here and there. Good crew working the late shift there.
Azzaria Brown
This Subway needs a whole new staff!!! They are not properly trained. Customer service is always TERRIBLE. They barely speak English so conversations are very frustrating. We placed an online order and instead of calling and telling us they ran out of white bread the young lady waited till we got to the establishment to tell us they ran out. So from the start our orders were completely wrong. The manager overlooked this young lady attempt to make 6 sandwiches by herself. Like I said customer service is horrible at this establishment and they need a completely new staff.
davon jones
Customer service is horrible waited in line the man just looked at me and told me he was busy not even In a nice way the worst customer service I wouldn't recommend this place to no one
Shane Jackson
The guy refused to cook my uncooked pizza
Natasha Miller
I paid for double meat and this look like the regular amount
Terrible place. Don’t even come here !! The lady here was giving a stank attitude like if you don’t like your job then quit lady. I had accident scanned the wrong coupon and she did a terrible face like a “ohhh he’s such a dumbass” typa face like damn it shouldn’t be that hard to fix a simple mistake!! It’s what you get paid to do. WORK MF !
Yubi Robles
Bad customer service 🤮
Kiara Perez
They were rude wouldn’t recommend
Jon Bloodworth
They changed the menu so it's literally just not subway anymore. They removed Italian BMT from the menu. Theres no chicken subs. There's no swiss cheese. I told the guy at the counter, who was rude, that I wanted the original Italian BMT that was on the menu for years because the ultimate BMT is not the same. He acted like I was talking gibberish. Then he said it's the same but had only pepperoni and salami left out ham. I said it's not on the menu what's it cost he said same thing. No. It's not. I don't want double the cheese and I don't want to pay for double the cheese because you decide to reword a menu.
On top of that, I'm absolutely sure theres less slices of meat even though prices are CONSIDERABLY higher. $5 foot longs are loonnnnnng gone. So considering they completely hide the meat section from the customer entirely, so you can't see whats going in your sandwich anymore. Oh but the veg is totally glass and viewable. Shady AF. Cough Shrinkflation cough cough... Don't support these greedy jerks. They had to close location because they let anyone open one and had to buy them all back. Don't support their poor corporate decision by buying into their high prices for less food and options. Btw I walked out because the guy was not a person you can reason with. Insisted I was wrong and that they're the same. I'm not about to debate a cheap business owner about how he can charge me more for a sandwich that was 3dollars less pre menu change. Sorry subway, you've lost a 20 year customer. It's been a while and I came back to utter sheer disappointment. Just disappointing, sad, and unappetizing. Corporate greed is real y'all.
Atmosphere: 1
Food: 1
Service: 1
Cue Clay
I work near this establishment, and I must say the disrespect I received on my subway sandwich was god-awful for 2024 this will be my first and last time attending this subway!
Wouldn’t match the app pricing even when I tried to check out and it would go through.
The guy was on a call while making my subs. I had to repeat what I was asking multiple times.
Had to call multiple times to see if anyone was even working before the individual came out of the back.
Worst subway in Lilburn. Ordered online, then had to wait in line to receive my order, which was made completely wrong.
This subways is the closest to me but the staff there are rude and have no customer service skills i always order off of the app for pickup there has been 2 seperate times they let someone else take my food this most recent time they blamed me for it and claimed the person showed the app and and id but obviously it would be impossible for someone to have acess to my app and my id then they there was nithing they could/would do about it despite it being their fault someone stole my food then half way through argueing they claimed they couldnt speak english anymore it took over 30mins and speaking to the owner twice just to get them to remake my food for me never will i go back to this subway
Best subway I’ve been to in years! Food is fresh and sauces delicious. Highly recommend
Clean and friendly!
I spent almost 2 months working out of town in Atlanta, and we stayed in Stone Mountain while we were there. I'd come in here every other night, just grab a sandwich and sit for a couple hours. No one ever said anything, they would just let me relax in the corner and play on my phone. I'm thankful to the workers who would just let me chill and even check on me here and there. Good crew working the late shift there.
This Subway needs a whole new staff!!! They are not properly trained. Customer service is always TERRIBLE. They barely speak English so conversations are very frustrating. We placed an online order and instead of calling and telling us they ran out of white bread the young lady waited till we got to the establishment to tell us they ran out. So from the start our orders were completely wrong. The manager overlooked this young lady attempt to make 6 sandwiches by herself. Like I said customer service is horrible at this establishment and they need a completely new staff.
Customer service is horrible waited in line the man just looked at me and told me he was busy not even In a nice way the worst customer service I wouldn't recommend this place to no one
The guy refused to cook my uncooked pizza
I paid for double meat and this look like the regular amount
Restaurantji Recommends
Terrible place. Don’t even come here !! The lady here was giving a stank attitude like if you don’t like your job then quit lady. I had accident scanned the wrong coupon and she did a terrible face like a “ohhh he’s such a dumbass” typa face like damn it shouldn’t be that hard to fix a simple mistake!! It’s what you get paid to do. WORK MF !
Bad customer service 🤮
They were rude wouldn’t recommend
They changed the menu so it's literally just not subway anymore. They removed Italian BMT from the menu. Theres no chicken subs. There's no swiss cheese.
I told the guy at the counter, who was rude, that I wanted the original Italian BMT that was on the menu for years because the ultimate BMT is not the same. He acted like I was talking gibberish. Then he said it's the same but had only pepperoni and salami left out ham. I said it's not on the menu what's it cost he said same thing. No. It's not. I don't want double the cheese and I don't want to pay for double the cheese because you decide to reword a menu.
On top of that, I'm absolutely sure theres less slices of meat even though prices are CONSIDERABLY higher. $5 foot longs are loonnnnnng gone. So considering they completely hide the meat section from the customer entirely, so you can't see whats going in your sandwich anymore. Oh but the veg is totally glass and viewable. Shady AF. Cough Shrinkflation cough cough... Don't support these greedy jerks. They had to close location because they let anyone open one and had to buy them all back. Don't support their poor corporate decision by buying into their high prices for less food and options.
Btw I walked out because the guy was not a person you can reason with. Insisted I was wrong and that they're the same. I'm not about to debate a cheap business owner about how he can charge me more for a sandwich that was 3dollars less pre menu change.
Sorry subway, you've lost a 20 year customer. It's been a while and I came back to utter sheer disappointment. Just disappointing, sad, and unappetizing.
Corporate greed is real y'all.
Atmosphere: 1
Food: 1
Service: 1
I work near this establishment, and I must say the disrespect I received on my subway sandwich was god-awful for 2024 this will be my first and last time attending this subway!
Atmosphere: 3
Food: 2
Service: 1
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