10 pm crew likes to intentionally act like they can't hear you on the intercom. Based on other reviews, I'm not the first one they did this too. When I pulled to the window, a girl stated that a shift change just happened (in 3 miraculous minutes) and the guy (who also claimed he was the manager) was gone. I could assume he was the person behind her with the headset, but since he doesn't have the spine to try this game face to face, I'll never know. I'd say take your business elsewhere, but it's probably better off keeping them contained here so they don't ruin a better restaurant.
Atmosphere: 1
Food: 1
Service: 1
Firefly
We stopped on our way through today. My son wanted a happy meal, so we were looking for a McDonald's. We nearly missed this one though. It isn't well marked and there is no 'golden arches' lifted up so that you know you're approaching a McDonald's. Every McDonald's in our hometown has a sign lifted up so you see it, but this one didn't and when you're driving with a ton of traffic, one small sign by the road isn't going to be noticed very well. But, I did happen to catch it as I was passing it, and yanked the car into the lot. It was about 3pm. There was a ton of traffic on the road, but only a handful in the drive through. The employees that interacted with us were friendly and didn't act like they were just trying to rush us through (well the manager did a little... but I think that's the standard for managers). The food: The food was better than I expected. The nuggets and fries were fresh, which was wonderful. I had a McChicken and it was ok- the chicken was cooked well, and there was a decent amount of lettuce, but there was three or four times as much mayo as is normal. As I bit into it, mayo was falling out and plopping into my lap. So I used a napkin and wiped some out. Then it was much better. But the fries were spectacular. McDonald's fries are inconsistent in my experience, and I was happy to actually have some fresh, perfectly salted fries. Aside from too much mayo, my other complaint would be regarding dip (for the nuggets). My son had a six piece nugget and asked for sweet and sour. I get 6-piece nugget meals for my kids every month or so, and almost every time there are 2 sauces. When I worked at McDonald's years ago, 2 sauces were issued with a 6 piece (1 for a 4-piece, 3 for a 10-piece). Since we are always given 2 with each 6 piece, I would imagine that the policy is the same. However, my son was only given 1 dip. He made it work of course, but I don't like that a store is trying to save pennies by holding out sauces when they should be issued with the nuggets. The cost of the happy meal is established to include 2 cups of dip. So only giving 1 cup of dip is not ethical or honest, in my opinion. The next time I go to my local store I am going to confirm with them.. but I've received 2 cups at every store (save the ones that forget the dip entirely) so it must be the standard. So if you order nuggets and ask for sauce, make sure to check how many that you are given.
Atmosphere: 4
Food: 5
Service: 5
Grace Law
Missing items in my mobile order
Atmosphere: 1
Food: 1
Service: 1
Stephen A
Quick service. Food was hot and fresh. Tasted great as well.
Atmosphere: 4
Food: 4
Service: 4
Jay joo
The staff are extremely friendly..
Food comes out quickly too..
Atmosphere: 4
Food: 3
Service: 5
Lara B. (Decatur Doll)
Kid-friendliness: No playground
Atmosphere: 2
Food: 2
Service: 2
Tap Dancing Toad
Ordered a meal. 10 piece with large fry large drink. That was it. They forgot my fry and my drink was a medium… a literal miracle that I actually got a a ten piece…
Service: 1
Michael Schuch
Works were unnecessary rude and gave way too much sass.
Revelmonger
Terrible customer service. I pull up to order at the drive through and they take the orders of 5 people in the other lane before I gave up waiting. Fast food shouldn't include a 6 minute wait....
Atmosphere: 1
Food: 1
Service: 1
amanda krakau
I’ve stopped here a few time this past week, just out of curiosity now. The first two time that started this whole thing was so horrible I had to know if it was just that shift. I was wrong. I tried to order my very simple order to be interrupted with- okay your total is and drive around, when I was in the middle of ordering. I drove off both times this happened. Then I tried to order a latte which if you are looking for that don’t waste your time, they don’t make that at this location and don’t know when they will. I have also ordered the same thing with different price each time.
Horrible service. Right now I went to get some oatmeal and they gave me some very dry oatmeal. They didn't give me the apple. And it was very cold.
Gabriel “El Gabriel” N
2nd time in a row i ordered a steak, egg, cheese bagel...first time i caught it early walked in and the lady was very helpful and replace the wrong order. Second time they made we wait quite awhile before bringing me the wrong order again.....didnt realize till arriving at work.
Service: 1
Francisco Cadena
I spend about 10 minutes in the place, they never took my order. Even if there were only 2 guys in front of me.
ambitious aries
Pulled up to this location at 2:57 a.m. and was told that they told me they close at 3 a.m. an open at 6 a.m. very very unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Lisa Williams
Great service and the food was fast and yummy! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Quarter Pounder Hamburger, World Famous Fries, Double Cheeseburger, Big Mac
10 pm crew likes to intentionally act like they can't hear you on the intercom. Based on other reviews, I'm not the first one they did this too. When I pulled to the window, a girl stated that a shift change just happened (in 3 miraculous minutes) and the guy (who also claimed he was the manager) was gone. I could assume he was the person behind her with the headset, but since he doesn't have the spine to try this game face to face, I'll never know. I'd say take your business elsewhere, but it's probably better off keeping them contained here so they don't ruin a better restaurant.
Atmosphere: 1
Food: 1
Service: 1
We stopped on our way through today. My son wanted a happy meal, so we were looking for a McDonald's. We nearly missed this one though. It isn't well marked and there is no 'golden arches' lifted up so that you know you're approaching a McDonald's. Every McDonald's in our hometown has a sign lifted up so you see it, but this one didn't and when you're driving with a ton of traffic, one small sign by the road isn't going to be noticed very well.
But, I did happen to catch it as I was passing it, and yanked the car into the lot. It was about 3pm. There was a ton of traffic on the road, but only a handful in the drive through. The employees that interacted with us were friendly and didn't act like they were just trying to rush us through (well the manager did a little... but I think that's the standard for managers).
The food:
The food was better than I expected. The nuggets and fries were fresh, which was wonderful. I had a McChicken and it was ok- the chicken was cooked well, and there was a decent amount of lettuce, but there was three or four times as much mayo as is normal. As I bit into it, mayo was falling out and plopping into my lap. So I used a napkin and wiped some out. Then it was much better.
But the fries were spectacular. McDonald's fries are inconsistent in my experience, and I was happy to actually have some fresh, perfectly salted fries. Aside from too much mayo, my other complaint would be regarding dip (for the nuggets). My son had a six piece nugget and asked for sweet and sour. I get 6-piece nugget meals for my kids every month or so, and almost every time there are 2 sauces. When I worked at McDonald's years ago, 2 sauces were issued with a 6 piece (1 for a 4-piece, 3 for a 10-piece). Since we are always given 2 with each 6 piece, I would imagine that the policy is the same. However, my son was only given 1 dip. He made it work of course, but I don't like that a store is trying to save pennies by holding out sauces when they should be issued with the nuggets. The cost of the happy meal is established to include 2 cups of dip. So only giving 1 cup of dip is not ethical or honest, in my opinion. The next time I go to my local store I am going to confirm with them.. but I've received 2 cups at every store (save the ones that forget the dip entirely) so it must be the standard.
So if you order nuggets and ask for sauce, make sure to check how many that you are given.
Atmosphere: 4
Food: 5
Service: 5
Missing items in my mobile order
Atmosphere: 1
Food: 1
Service: 1
Quick service. Food was hot and fresh. Tasted great as well.
Atmosphere: 4
Food: 4
Service: 4
The staff are extremely friendly..
Food comes out quickly too..
Atmosphere: 4
Food: 3
Service: 5
Kid-friendliness: No playground
Atmosphere: 2
Food: 2
Service: 2
Ordered a meal. 10 piece with large fry large drink. That was it. They forgot my fry and my drink was a medium… a literal miracle that I actually got a a ten piece…
Service: 1
Works were unnecessary rude and gave way too much sass.
Terrible customer service. I pull up to order at the drive through and they take the orders of 5 people in the other lane before I gave up waiting. Fast food shouldn't include a 6 minute wait....
Atmosphere: 1
Food: 1
Service: 1
I’ve stopped here a few time this past week, just out of curiosity now. The first two time that started this whole thing was so horrible I had to know if it was just that shift. I was wrong. I tried to order my very simple order to be interrupted with- okay your total is and drive around, when I was in the middle of ordering. I drove off both times this happened. Then I tried to order a latte which if you are looking for that don’t waste your time, they don’t make that at this location and don’t know when they will. I have also ordered the same thing with different price each time.
Restaurantji Recommends
Horrible service. Right now I went to get some oatmeal and they gave me some very dry oatmeal. They didn't give me the apple. And it was very cold.
2nd time in a row i ordered a steak, egg, cheese bagel...first time i caught it early walked in and the lady was very helpful and replace the wrong order. Second time they made we wait quite awhile before bringing me the wrong order again.....didnt realize till arriving at work.
Service: 1
I spend about 10 minutes in the place, they never took my order. Even if there were only 2 guys in front of me.
Pulled up to this location at 2:57 a.m. and was told that they told me they close at 3 a.m. an open at 6 a.m. very very unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Great service and the food was fast and yummy! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Quarter Pounder Hamburger, World Famous Fries, Double Cheeseburger, Big Mac
Loading...