The staff makes good food. Manager is friendly and helps team. Always ask how we are doing, gives my son pizza sauce for dipping.
Atmosphere: 4
Food: 5
Service: 5
Randy Holloway
Pizza đ is yummy đ service is awsome people are great allways helpful and give a great deal on pizzas would highly recommend fast service 5 star đ
Atmosphere: 5
Food: 5
Service: 5
Jeremiah Grawcock
Our favorite pizza spot. Layla was the sweetest, took our order, double checked it, kept us updated on our order status and made sure we had garlic sauce. Will be back for sure
Atmosphere: 5
Food: 5
Service: 5
Alex Harris
Not sure what has happened with this branch, but ever since they've switched to using DoorDash for delivery their service has declined, significantly!
Their service has been terrible, inaccurate orders have been delivered to us, and the pizza itself has been cold and looks as if someone played frisbee with it!
My order today was delivered late, with the Dasher taking 5 literal minutes to grab our order out of the trunk of their mid-sized SUV. Once the Dasher retrieved our order from their trunk, they remained at their vehicle and asked for either myself or son to come and get our order from them.
Papa Johnâs, this is coming from what has been a loyal customer; please do better! After the last three orders, we have received perceived discounts which are unredeemable at checkout. All we wish is to receive the order that we've placed, fresh, hot, and on time.
I know its bad when my kids can spot the issue!
Food: 1
Service: 1
justin c
I had the worst experience at this establishment. The way they treat customers and their employees is unacceptable. Carly was rude to every customer who came in when their pick-up time was set, yelling at everyone and telling us canât yâall tell that Iâm was busy. The disrespect to the young employee was appalling. A bald white man with earrings told two employees to move a box, but instead of giving them a moment to prepare, he just pushed all the boxes from the top shelf on top of them, creating a dangerous situation.
Not only did this create an extremely uncomfortable environment, but my own order was delayed and incorrect. When I tried to ask for clarification, Carly dismissed me rudely and refused to help. I also saw other customers leaving frustrated.
I tried to bring this up, but no one seemed to care. This kind of behavior is absolutely pathetic and unprofessional. Management needs to seriously reevaluate how they treat both staff and paying customers. I will not be returning and strongly recommend others avoid this place until they address these serious issues
Atmosphere: 1
Food: 1
Service: 1
Cindy Chen
Very disappointing experience at Papa Johnâs Pizza (1498B Buford Hwy Ste B, Sugar Hill, GA 30518). I came in with my two kids â the female staff member clearly saw us but completely ignored us and continued her work without even a simple greeting. We stood there waiting for several minutes before she finally came over, and when she did, her attitude was cold and extremely impatient.
I politely asked about the prices for different pizza sizes and even said, âI know youâre busy, I just want to ask,â trying to be considerate. But she rudely interrupted me and said, âThis is all I can do,â with no willingness to help. Her dismissive and unwelcoming behavior made me feel extremely uncomfortable. I finally said, âI really donât like your attitude â I donât want anything,â and walked out with my kids.
For a well-known chain restaurant, this level of customer service is unacceptable. I will not be returning, and I do not recommend this location to anyone.
Atmosphere: 1
Service: 1
Fabian Herrera Ayala
No control at this place I wait 30 minutes just to get a regular pizza, next time I will come back just to sue them for for filthy and racist papa John's will pay for,
Roberto J Rodriguez
Good pizzas đ!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
Sal Valdovines
The restaurant is not only over priced ($40 for two L pizzas) but failed to cut the pizza into slices! We literally had to cut them both when we arrived home. Not only that but the dough was soggy and the pizza tasted nasty. STAY AWAY FROM THIS LOCATION!
Always satisfying. They delivered on time and double cut for a child's party, and the service was great and friendly.
Atmosphere: 4
Food: 4
Service: 5
Hannah Leonard
My partner and I ordered two pizzas, mine with no cheese. They arrive - his is literally folded in half over itself and mine has cheese. We call and ask for a refire on our order. Second pizzas come - mine STILL has cheese on it! We call again and the manager says, âWell I didnât make it, what do you want me to do?â Maybe double check the pizza before it was sent out wrong a second time?! Honestly kid seemed like he was just young and hadnât been taught better, but come on!! Now itâs too late for them to fix the order so I didnât get dinner. Managers, please train your staff better. Not much love, someone with 20+ years in the food and bev industry
Food: 2
Service: 1
Chris Woodson
I understand being busy and not having time to proof your dough properly, but you shouldnât be satisfied with putting out this product. All flats with the wing order was the last straw.
Atmosphere: 4
Food: 1
Service: 4
Jana Bruce
A couple weeks ago i ordered pickup for a pizza came to the store around 11:20, mind you online they say they close at 12. The doors were locked and an associate that wasnât even dressed like one came out said and said they closed at 11. Then today i tried to call ahead of time and before i could finish my sentence I was rudely hung up on. I shopped at this location a couple of times that Iâve never had a bad experience before now and Iâm just shocked and confused as to whatâs going on. Iâve always had good experiences with this restaurant until now and to just be hung up when I was just asking a simple question and I canât even finish my sentence. Itâs just rude. Donât think Iâll be coming here ever again.
Atmosphere: 1
Food: 1
Service: 1
B Yadi
Been ordering from this location for a while now. Food quality is fairly consistent, but orders are often incomplete. Multiple instances of paying for extra dipping sauces that aren't included, or paying for Hate making a huge stink about missing sauces / getting boneless wings when traditional was ordered, missing seasoning packets but this has happened on more than one occasion. Just sucks getting home and not having what you paid for, reporting on the app has done nothing so I'm leaving a review for others to be aware.
The staff makes good food. Manager is friendly and helps team. Always ask how we are doing, gives my son pizza sauce for dipping.
Atmosphere: 4
Food: 5
Service: 5
Pizza đ is yummy đ service is awsome people are great allways helpful and give a great deal on pizzas would highly recommend fast service 5 star đ
Atmosphere: 5
Food: 5
Service: 5
Our favorite pizza spot. Layla was the sweetest, took our order, double checked it, kept us updated on our order status and made sure we had garlic sauce. Will be back for sure
Atmosphere: 5
Food: 5
Service: 5
Not sure what has happened with this branch, but ever since they've switched to using DoorDash for delivery their service has declined, significantly!
Their service has been terrible, inaccurate orders have been delivered to us, and the pizza itself has been cold and looks as if someone played frisbee with it!
My order today was delivered late, with the Dasher taking 5 literal minutes to grab our order out of the trunk of their mid-sized SUV. Once the Dasher retrieved our order from their trunk, they remained at their vehicle and asked for either myself or son to come and get our order from them.
Papa Johnâs, this is coming from what has been a loyal customer; please do better! After the last three orders, we have received perceived discounts which are unredeemable at checkout. All we wish is to receive the order that we've placed, fresh, hot, and on time.
I know its bad when my kids can spot the issue!
Food: 1
Service: 1
I had the worst experience at this establishment. The way they treat customers and their employees is unacceptable. Carly was rude to every customer who came in when their pick-up time was set, yelling at everyone and telling us canât yâall tell that Iâm was busy. The disrespect to the young employee was appalling. A bald white man with earrings told two employees to move a box, but instead of giving them a moment to prepare, he just pushed all the boxes from the top shelf on top of them, creating a dangerous situation.
Not only did this create an extremely uncomfortable environment, but my own order was delayed and incorrect. When I tried to ask for clarification, Carly dismissed me rudely and refused to help. I also saw other customers leaving frustrated.
I tried to bring this up, but no one seemed to care. This kind of behavior is absolutely pathetic and unprofessional. Management needs to seriously reevaluate how they treat both staff and paying customers. I will not be returning and strongly recommend others avoid this place until they address these serious issues
Atmosphere: 1
Food: 1
Service: 1
Very disappointing experience at Papa Johnâs Pizza (1498B Buford Hwy Ste B, Sugar Hill, GA 30518). I came in with my two kids â the female staff member clearly saw us but completely ignored us and continued her work without even a simple greeting. We stood there waiting for several minutes before she finally came over, and when she did, her attitude was cold and extremely impatient.
I politely asked about the prices for different pizza sizes and even said, âI know youâre busy, I just want to ask,â trying to be considerate. But she rudely interrupted me and said, âThis is all I can do,â with no willingness to help. Her dismissive and unwelcoming behavior made me feel extremely uncomfortable. I finally said, âI really donât like your attitude â I donât want anything,â and walked out with my kids.
For a well-known chain restaurant, this level of customer service is unacceptable. I will not be returning, and I do not recommend this location to anyone.
Atmosphere: 1
Service: 1
No control at this place I wait 30 minutes just to get a regular pizza, next time I will come back just to sue them for for filthy and racist papa John's will pay for,
Good pizzas đ!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
The restaurant is not only over priced ($40 for two L pizzas) but failed to cut the pizza into slices! We literally had to cut them both when we arrived home. Not only that but the dough was soggy and the pizza tasted nasty. STAY AWAY FROM THIS LOCATION!
Atmosphere: 1
Food: 1
Service: 1
My order was not right but I eat it anyway
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Always satisfying. They delivered on time and double cut for a child's party, and the service was great and friendly.
Atmosphere: 4
Food: 4
Service: 5
My partner and I ordered two pizzas, mine with no cheese. They arrive - his is literally folded in half over itself and mine has cheese. We call and ask for a refire on our order. Second pizzas come - mine STILL has cheese on it! We call again and the manager says, âWell I didnât make it, what do you want me to do?â Maybe double check the pizza before it was sent out wrong a second time?! Honestly kid seemed like he was just young and hadnât been taught better, but come on!! Now itâs too late for them to fix the order so I didnât get dinner. Managers, please train your staff better. Not much love, someone with 20+ years in the food and bev industry
Food: 2
Service: 1
I understand being busy and not having time to proof your dough properly, but you shouldnât be satisfied with putting out this product. All flats with the wing order was the last straw.
Atmosphere: 4
Food: 1
Service: 4
A couple weeks ago i ordered pickup for a pizza came to the store around 11:20, mind you online they say they close at 12. The doors were locked and an associate that wasnât even dressed like one came out said and said they closed at 11. Then today i tried to call ahead of time and before i could finish my sentence I was rudely hung up on. I shopped at this location a couple of times that Iâve never had a bad experience before now and Iâm just shocked and confused as to whatâs going on. Iâve always had good experiences with this restaurant until now and to just be hung up when I was just asking a simple question and I canât even finish my sentence. Itâs just rude. Donât think Iâll be coming here ever again.
Atmosphere: 1
Food: 1
Service: 1
Been ordering from this location for a while now. Food quality is fairly consistent, but orders are often incomplete. Multiple instances of paying for extra dipping sauces that aren't included, or paying for Hate making a huge stink about missing sauces / getting boneless wings when traditional was ordered, missing seasoning packets but this has happened on more than one occasion. Just sucks getting home and not having what you paid for, reporting on the app has done nothing so I'm leaving a review for others to be aware.
Atmosphere: 3
Food: 3
Service: 3
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