Rita's Italian Ice & Frozen Custard

I would give 5 stars but their chocolate frozen custard machine has been broken for 2 months now. In May they said they were out of the chocolate, then a few weeks later, still no chocolate. Apparently the machine was not working. As of now they say maybe in the fall, that they have to get a new machine. My kids enjoy their other treats there but I am disappointed since I love the twisted custards. The hand scooped tastes different. I would think it would be a priority for this business to get a new machine asap. I understand if its hard getting a machine fixed or if there is a wait time for a new machine, but disappointing.... So if you go for the chocolate custard, don't.

I really enjoy Rita’s and don’t like leaving negative reviews, but I feel compelled to say something about my experience tonight. I arrived at 9:50 PM and it was clear the employees were in “let’s get out of here” mode, which I can understand at the end of a shift. However, the shift leader was rude and snotty. When I asked for a custard twist, I was met with a sharp “We don’t have that,” followed by, “We don’t have small,” all in a snarky, condescending tone. It was disappointing, especially from a place I usually enjoy.

Some of the staff was ok not to friendly plus the girl behind the counter with the glasses was very rude she kept rushing us out but have her friends sitting in there laughing and talking. They never left out. I dont think that was right. My people pay attention to things like this. Need to do better...

I visited this location of Rita’s for an after dinner treat with my family but did not enjoy my visit. We arrived at 9:30 pm, received our treats and decided to eat inside amongst other patrons inside as well. A female employee of oriental descent ( short, chubby with glasses) notified us that they would be closing soon but we could still stay & eat our Italian ice. Other patrons arrive that seem to be friends of the employees and receive free ice cream then they go have a seat inside. I go to the restroom and as I’m coming out the same employee repeats closing time as if I’m oblivious as to when they close and she’s already notified me of this so at this point I feel rushed but their friends weren’t told this at all and stayed inside the store after closing which isn’t right at all. I couldn’t fully enjoy my items with my family without feeling rushed out. We know what time they close and didn’t feel the need for it to be repeated so many times as to make us feel “kicked” out. Not a good visit!!

If you would have asked me a month ago, I would have gladly gave this place five stars. I have never had a bad experience at Rita's until this past month.
The owner is a very nice man,I talked to him and his wife and we joke around. But that daughter is all have to say.
Every time I go to Rita's I always get the same thing with the four different flavors but now the last two Saturdays I've gone it's always a big issue with her.
Today she was trying to force me to get Quarts,that's not what I get. So they refuse to sell me what I asked for.Then I asked to speak to her and one of her coworker's come and say she just left which I know was a lie.
So if I ever do return it will only be when the owner is there and that's a BIG if..

It was fresh, delicious, clean and the staff was very friendly, fast and cool. Need more srores on other sides of town. It was a stretch to get there , but I made it there finally and was not disappointed.

Absolutely a wonderful experience!! Mary and Charlotte were fantastic! 100/10!!! Yall are fantastic!!!!

I was underwhelmed by the ice cream and frozen custard here. The employees seemed like they were new. My partner tried the soft-serve frozen custard and I got some hand-scooped ice cream/frozen custard (i was confused by the employee’s explanation, so im not sure if it was ice cream or not). It tasted OK only, and they gave my partner too many sprinkles.

I've loved ritas since I can remember, and my parents would feed it to me as a baby as I've heard. They have the best Italian ice from flavor to texture they've got it down. They also always have the best employees who are always so helpful. I love you ritas! ❤️🥳

They cancelled my Uber order for no reason without explanation, I had 3 other restaurants delivering from that order, all depended on this desert so now dinner is ruined and $300 wasted... you can't just close when you have orders you've already take, its not okay when I go into the store, why would they think its fine for delivery to screw customers. They wasted my time and money, destroyed a dinner event.

[EDIT] Reject by default is not okay. I wasted time looking thru the menu, ordering, tipping and had to do this for multiple people across multiple restaurants and your not even open?! You need to close your doordash storefront if your not accepting orders, doordash had no idea why you cancelled the order. They gave me a $10 coupon to make up for it... when it was clearly the stores fault. Fix it, stop blaming your customers.

Atmosphere: 1

Food: 1

Service: 1

This is a good location and the Italian Ice is really good. The associates present when I arrived were preoccupied with each other and not focused on providing service. Overall, I'll come back and I still recommend trying this place out. Hopefully they do a little training and this location stays open.

Atmosphere: 5

Food: 5

Service: 2

Recommended dishes: Strawberry

This is by far the nicest Rita's I've ever been to, including multiple stores throughout the mid-Atlantic and the other Atlanta area location. In addition to over a dozen flavors of ice, they have roughly a dozen flavors of hand scooped custard daily, plus soft serve custard and fresh made waffle cones, cookies and brownies. We live closer to the other location, but usually head up this way when we crave Rita's.

Atmosphere: 5

Food: 5

Service: 5

Great ice and ice cream. Only knock is I wish the shop was a little bigger. It's a favorite of the wife!

Atmosphere: 4

Food: 5

Service: 5

Mary's customer service was outstanding. I would definitely recommend them!

Atmosphere: 5

Food: 5

Service: 5

Just finished my first concrete, and it’s a total game-changer! The flavor was incredibly creamy and absolutely delicious – even my cat approves!

Food: 5

Service: 5

Recommended dishes: Vanilla Custard