Host greeting is warm, quick and welcoming, the sever was on point with the hospitality steps and the check back. However, theNY style pizza was a major disappointment. Frankly the end product of the $6 pizza from quick trip has a better presentation and taste than what they got here.Cooks and managers should have a better product to work with for a good pizza product.
Atmosphere: 3
Food: 1
Service: 4
isa Ramirez
Our waiter was amazing!! His name was Alex, but overall super good food and great service. Definitely recommend this place!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Dev Patel
Service is good!Vegetarian options: Potato pizza and the fries are the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Legendary Parmesan Fries, Caprese Fried Ciabatta, Fries, Gotham Gangster Pizza, Chicago Style Pepperoni and Sausage Pizza, Modern Margherita
Poonam Patel
Relaxed vibes and delicious pizza. The only thing missing was giardianera for the pizza to be truly Chicago
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
Jermaine Wilson
A Deep Dish Disaster!First Impressions:Arguably the worst deep dish pizza and service I've experienced in years!Where do I start? Let me start with the good stuff first. This was mine and some other family members' first time. The atmosphere was great. We were greeted promptly when we first arrived. The restaurant had a nice decor and overall vibe.Service Struggles:The staff was so-so. We had a small misunderstanding on the free kids' pizza and it wasn't handled with a great deal of decorum.Erin! I hate to blast people out by name, and maybe this just wasn't her night and/or we just weren't her group. This should have been one of those rare moments I requested a new server. Erin was not at her best. She was curt and uninterested in helping with simple requests like napkins, refills, etc. (you know, the "her job" things).The Capone Deep Dish Imposter:My Capone Deep Dish. Don't let any promotional pictures or anyone fool you--this place does NOT serve deep dish! It's a Pizza Hut pan pizza with a high side crust. They limit to 4 toppings on a deep dish which is kinda standard. Mostly, it's only the sausage that has the greatest risk of not cooking through; but if constructed correctly, there's no problem with a few more toppings. It's a real joke that olive oil drizzle is considered a topping and Erin would not add it to my pizza order because the Capone would then have more than 4 toppings. I don't have this issue with Nancy's pizza and never has my deep dish not been cooked through at Nancy's.That wasn't the big problem with my pizza. Mine was brought out looking as pictured (see attached photos) and I wasn't having it. No way they were about to pass that as a Chicago Deep Dish! I sent it back because she said it would only take 10 minutes to remake. When it took considerably longer and my family was boxing up their leftovers, at that point I had no appetite. When she brought the new pizza back, she visibly had an attitude and dropped the hot pan down on my hand (I moved fast enough to not get burned).At that point...I wasn't eating or paying for another thing at this restaurant. It was late, the original offer took too long, my pizza couldn't be made the way I wanted it, and the pizza was laughably made incorrectly, I didn't want it.The Final Straw:Here's a kicker—when I told her that I changed my mind and didn't want anything, she was really fixing her lips to say I couldn't send it back. I didn't care to get her reasoning. I had to interrupt her, mid-sentence, to ask her again to get the manager because I was "hard stop" done with her. I was well frustrated by that time. The conclusion was I didn't keep or pay for the pizza.The Invisible Manager:My biggest problem is what I've saved for last. I had requested the GM to come out because we were not getting good service. The server (not Erin) came back and said that he said to tell us that he's a little busy, and he did not come out! That was the killer for me. Never coming back here again.Final Thoughts:I'm all for giving places a chance, but this was one chance too many. From the service mishaps to the pizza that couldn't decide if it was deep dish or deep disappointment, this place missed the mark. I wanted to love it, I really did. But as they say, fool me once, shame on you; fool me twice – well, you won't get the chance.To the Restaurant:You've got potential, but you lost it in execution. It's not just about the food; it's about how you make people feel. And Thursday night? You made me feel like I'd rather eat anywhere but here.
Atmosphere: 3
Food: 2
Service: 1
Sam Osborne
Great delivery service. Delivery better than promised. Great delivery person.
Food: 5
Service: 5
S J
This is such a cool ? place. NY subway themed bathrooms with train stops sounds inside. ambiance was warm and inviting. Server was so nice to our child. Wish they had some crayons or some paper for the kids. The NY style thin pizza wasn't that exciting. The crust was very cracker-like and not doughy. I didn't like it that much. The bottom of the pizza was bland and didn't have that cornmeal type bottom that I've had in New York.
Atmosphere: 5
Food: 4
Service: 5
Mallorie Joseph
This place is so overrated. The service was ridiculously slow to start, it took over an hour to simply get a pizza and our drinks were forgotten for half of an hour. The drinks were horrible. The pizza was even worse and way overpriced. The sauce was bland and they put cold ricotta cheese on my pizza? The chunky tomato sauce on the chicago style pizza was just a can of tomatoes on top and had zero flavor. There was barely any pepperoni on it. I wish I never gave this place a chance and I do not understand how there are good reviews. I would have been happier with little Caesar’s, DO NOT EAT HERE!! There are much better places in town. Sure the building looks cute, but the food is atrocious. I cannot believe I paid $22 for a 9” pizza that tasted horrible ..will not be returning.
Atmosphere: 3
Food: 1
Service: 1
Sylva Jade
What a top-notch experience. It was our first time, and it certainly won't be our last. Service was over the top, atmosphere perfect and the food was amazing! ?? We tried the Miss Brooklyn (NY style pizza). It's kinda like salad on a pizza. The arugula was fresh, the grapes a pleasant surprise, and that balsamic drizzle brought it all together. Yummy!At first, I wasn't sure about the white sauce on the pizza, but our server assured us that if we didn't like it, she would get us something else. Talk about great customer service.Oh, and the parmesan fries are a must-try. Crisp fries with amazing parmesan sprinkled throughout. We finished them in no time!While we were there, the manager also stopped by to say hello and check if we were enjoying our food. Honestly, had he not told us he was the manager, we would not have known. He was waiting tables and bringing out pizza like everyone else.It was such a great experience that we can't wait to go back and try some of their other pizza options. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Legendary Parmesan Fries
Charles Maike
Pizza was great, had a Chicago style with meats, tried a NY style as well. Both styles represented their respective traditions and neither dossapointed.
Today I’m giving Patricia five stars for her wonderful customer service. All the staff were exceptionally nice and helpful. Our pizza was very delicious hot and fresh. I would definitely recommend this location.
Atmosphere: 5
Food: 5
Service: 5
beckie porter
Best place for Chicago Style Pizza in all of Gwinnett.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Chicago Style Pepperoni and Sausage Pizza
Shatoyia Bradley
I attended a networking event here for local Gwinnett County businesses owners and the staff was nothing short of amazing!! The food was great as well;-)
Atmosphere: 5
Food: 5
Service: 5
Caroline Santiago
Finally got to try Two Cities and was not disappointed. The waitress was friendly, patient and attentive. We chose to make our own deep dish with red sauce, pepperoni, bell pepper and red onion. The waitress could tell we were struggling trying to decide on the toppings so she stepped in and recommended what she’s seen others order and it was very helpful. She also recommended we get the pizza well done. We were very happy with how the pizza turned out. The red sauce was fantastic and honestly one of the best pizza sauces I’ve tried. It was bright and flavorful. Same with the crust. I’ve had deep dish where the crust is flavorless or adds nothing to the pizza. The deep dish crust was biscuit like and added great texture and flavor to the pizza. Really glad the waitress recommended getting it well done because it came out great. Definitely want to come back to try the New York style.
Atmosphere: 5
Food: 5
Service: 5
Stric Roberts
Crust was amazing...enjoyed the large pepperoni. Only thing missing, for me, is no option to put ground beef on my pizza.
Host greeting is warm, quick and welcoming, the sever was on point with the hospitality steps and the check back. However, theNY style pizza was a major disappointment. Frankly the end product of the $6 pizza from quick trip has a better presentation and taste than what they got here.Cooks and managers should have a better product to work with for a good pizza product.
Atmosphere: 3
Food: 1
Service: 4
Our waiter was amazing!! His name was Alex, but overall super good food and great service. Definitely recommend this place!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Service is good!Vegetarian options: Potato pizza and the fries are the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Legendary Parmesan Fries, Caprese Fried Ciabatta, Fries, Gotham Gangster Pizza, Chicago Style Pepperoni and Sausage Pizza, Modern Margherita
Relaxed vibes and delicious pizza. The only thing missing was giardianera for the pizza to be truly Chicago
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
A Deep Dish Disaster!First Impressions:Arguably the worst deep dish pizza and service I've experienced in years!Where do I start? Let me start with the good stuff first. This was mine and some other family members' first time. The atmosphere was great. We were greeted promptly when we first arrived. The restaurant had a nice decor and overall vibe.Service Struggles:The staff was so-so. We had a small misunderstanding on the free kids' pizza and it wasn't handled with a great deal of decorum.Erin! I hate to blast people out by name, and maybe this just wasn't her night and/or we just weren't her group. This should have been one of those rare moments I requested a new server. Erin was not at her best. She was curt and uninterested in helping with simple requests like napkins, refills, etc. (you know, the "her job" things).The Capone Deep Dish Imposter:My Capone Deep Dish. Don't let any promotional pictures or anyone fool you--this place does NOT serve deep dish! It's a Pizza Hut pan pizza with a high side crust. They limit to 4 toppings on a deep dish which is kinda standard. Mostly, it's only the sausage that has the greatest risk of not cooking through; but if constructed correctly, there's no problem with a few more toppings. It's a real joke that olive oil drizzle is considered a topping and Erin would not add it to my pizza order because the Capone would then have more than 4 toppings. I don't have this issue with Nancy's pizza and never has my deep dish not been cooked through at Nancy's.That wasn't the big problem with my pizza. Mine was brought out looking as pictured (see attached photos) and I wasn't having it. No way they were about to pass that as a Chicago Deep Dish! I sent it back because she said it would only take 10 minutes to remake. When it took considerably longer and my family was boxing up their leftovers, at that point I had no appetite. When she brought the new pizza back, she visibly had an attitude and dropped the hot pan down on my hand (I moved fast enough to not get burned).At that point...I wasn't eating or paying for another thing at this restaurant. It was late, the original offer took too long, my pizza couldn't be made the way I wanted it, and the pizza was laughably made incorrectly, I didn't want it.The Final Straw:Here's a kicker—when I told her that I changed my mind and didn't want anything, she was really fixing her lips to say I couldn't send it back. I didn't care to get her reasoning. I had to interrupt her, mid-sentence, to ask her again to get the manager because I was "hard stop" done with her. I was well frustrated by that time. The conclusion was I didn't keep or pay for the pizza.The Invisible Manager:My biggest problem is what I've saved for last. I had requested the GM to come out because we were not getting good service. The server (not Erin) came back and said that he said to tell us that he's a little busy, and he did not come out! That was the killer for me. Never coming back here again.Final Thoughts:I'm all for giving places a chance, but this was one chance too many. From the service mishaps to the pizza that couldn't decide if it was deep dish or deep disappointment, this place missed the mark. I wanted to love it, I really did. But as they say, fool me once, shame on you; fool me twice – well, you won't get the chance.To the Restaurant:You've got potential, but you lost it in execution. It's not just about the food; it's about how you make people feel. And Thursday night? You made me feel like I'd rather eat anywhere but here.
Atmosphere: 3
Food: 2
Service: 1
Great delivery service. Delivery better than promised. Great delivery person.
Food: 5
Service: 5
This is such a cool ? place. NY subway themed bathrooms with train stops sounds inside. ambiance was warm and inviting. Server was so nice to our child. Wish they had some crayons or some paper for the kids. The NY style thin pizza wasn't that exciting. The crust was very cracker-like and not doughy. I didn't like it that much. The bottom of the pizza was bland and didn't have that cornmeal type bottom that I've had in New York.
Atmosphere: 5
Food: 4
Service: 5
This place is so overrated. The service was ridiculously slow to start, it took over an hour to simply get a pizza and our drinks were forgotten for half of an hour. The drinks were horrible. The pizza was even worse and way overpriced. The sauce was bland and they put cold ricotta cheese on my pizza? The chunky tomato sauce on the chicago style pizza was just a can of tomatoes on top and had zero flavor. There was barely any pepperoni on it. I wish I never gave this place a chance and I do not understand how there are good reviews. I would have been happier with little Caesar’s, DO NOT EAT HERE!! There are much better places in town. Sure the building looks cute, but the food is atrocious. I cannot believe I paid $22 for a 9” pizza that tasted horrible ..will not be returning.
Atmosphere: 3
Food: 1
Service: 1
What a top-notch experience. It was our first time, and it certainly won't be our last. Service was over the top, atmosphere perfect and the food was amazing! ?? We tried the Miss Brooklyn (NY style pizza). It's kinda like salad on a pizza. The arugula was fresh, the grapes a pleasant surprise, and that balsamic drizzle brought it all together. Yummy!At first, I wasn't sure about the white sauce on the pizza, but our server assured us that if we didn't like it, she would get us something else. Talk about great customer service.Oh, and the parmesan fries are a must-try. Crisp fries with amazing parmesan sprinkled throughout. We finished them in no time!While we were there, the manager also stopped by to say hello and check if we were enjoying our food. Honestly, had he not told us he was the manager, we would not have known. He was waiting tables and bringing out pizza like everyone else.It was such a great experience that we can't wait to go back and try some of their other pizza options. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Legendary Parmesan Fries
Pizza was great, had a Chicago style with meats, tried a NY style as well. Both styles represented their respective traditions and neither dossapointed.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Today I’m giving Patricia five stars for her wonderful customer service. All the staff were exceptionally nice and helpful. Our pizza was very delicious hot and fresh. I would definitely recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Best place for Chicago Style Pizza in all of Gwinnett.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Chicago Style Pepperoni and Sausage Pizza
I attended a networking event here for local Gwinnett County businesses owners and the staff was nothing short of amazing!! The food was great as well;-)
Atmosphere: 5
Food: 5
Service: 5
Finally got to try Two Cities and was not disappointed. The waitress was friendly, patient and attentive. We chose to make our own deep dish with red sauce, pepperoni, bell pepper and red onion. The waitress could tell we were struggling trying to decide on the toppings so she stepped in and recommended what she’s seen others order and it was very helpful. She also recommended we get the pizza well done. We were very happy with how the pizza turned out. The red sauce was fantastic and honestly one of the best pizza sauces I’ve tried. It was bright and flavorful. Same with the crust. I’ve had deep dish where the crust is flavorless or adds nothing to the pizza. The deep dish crust was biscuit like and added great texture and flavor to the pizza. Really glad the waitress recommended getting it well done because it came out great. Definitely want to come back to try the New York style.
Atmosphere: 5
Food: 5
Service: 5
Crust was amazing...enjoyed the large pepperoni. Only thing missing, for me, is no option to put ground beef on my pizza.
Atmosphere: 5
Food: 5
Service: 4