I placed a mobile order. When I went inside to pick it up, I was informed they no longer served the family pack of nuggets. Mind you, I ordered using the Wendy's app, not a. 3rd party app. I asked if they had nuggets. They said yes. I asked why they wouldn't make them for me. She said they don't serve the family pack. I said give me 5 orders of 10 piece nuggets then to replace it. She said no and that I would have to go through the app to get a refund. Customer service at Wendy's is only available M-F 8am-8pm EST. She offered to let me place a new order for the 10 piece nuggets but the cost would have been drastically higher then what I paid. I had already purchased what I wanted and paid for it. Why would I turn around and pay for it again? So, no dinner for this hard working truck driver. Thanks for nothing Wendy's. It's not like I can stop just anywhere for food. I choose to eat here, but I won't choose to again. Even if I'm starving and have no other options. Rude employees, false advertisement, and refusal to give customers what they ordered.
Revised review: I contacted Wendy's customer service and they refused to give me a refund. I guess this is the last time I eat at Wendy's. They got over $25 of my money and I got nothing. This is unfortunate because they have the best fries and nuggets.
Bryant392 M
Why are there no hair nets on hair flying all o er food, weaves in heads hanging over food, no gloves or change of gloves when preparing food and wiping on clothes or merchandise down smh.never again!!!
Corporal Quigg
It's midnight on a Thursday in temple Ga. I'm starved needing some food just to keep going. Wendy's was not only open in my time of need but staff were super friendly and made me food fresh to order. I ordered the Cajun chicken couch or whatever it was as a special. I'm not sure I've had fast food this fire before. Night crew went above and beyond for an absolutely awesome experience. Shout out the girl with the purple hair. You're killin it!
Sarah Dennis
I usually don’t post reviews because I work in fast food but this I had to say something about. I don’t know what this night shift got going on but I just came through 8:40 at night. And these girls are rude. I pulled up to the window she told me I was too far. I understood so I backed up and pulled closer. Then when I asked them to give me a minute because the food was not for me, she closed the window. Then I am guessing the manager went over and opened the window and told me the total again and I asked her to give me a moment. Well after I was ready the “manager” came over and had the rudest attitude. Basically snatched the food off the counter beside her showing it out the window. Gave me no receipt and didn’t even say have a great night or something to indicate that she was done giving customers service.
Dawn Smith
My food was hot, fresh and tasted amazing! When I am used to being disappointed by fast food, y'all are a breath of fresh air! Thank you!
Baked potato - steaming hot! Chili - tasted freshly made! The hamburger buns - the absolute softest, steamed buns I have ever had at a Wendys. ♡
Everyone was busy, friendly, and they seemed steady during time of my visit. The new salted caramel frosty is the best flavor they've ever had, my opinion.
Atmosphere: 5
Food: 5
Service: 5
kaileta barber (Dragongrate)
I had ordered a nugget meal with lemonade no ice to drink. The nuggets were good but the fries taste old, dry, and were cold. I was very disappointed with my order but I want able to go up there to get new fries. I threw them away.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Wendy’S Baked Potatoes
Brandon Collins
Don’t recommend eating here. Save your money.
Atmosphere: 1
Food: 1
Service: 1
J D P
Wife wanted a bake potato 🥔
Atmosphere: 3
Food: 3
Service: 2
Louise Daniel
DO NOT RECOMMEND, WORTH THE DRIVE TO VILLA RICA. Went to this wendys for the last time today. I eat here everyday, sometimes twice a day but this location has lost my family's business. With the exception of a few ladies, everyone one here is incompetent and rude. Today around 1-130 Drive thrU lady didn't know what she was doing ON THE register, and when I asked about fries I was owed for some sucky ones I had gotten a few nights ago and the manager then said she wrote my name down and i could come get more, MR Craig? Or Mr Greg? the " manager' today, Whatever his name was asking why I was holding up his drive through and didn't give me the fries. Your cashier was holding up your drive through SIR! Your customer service is horrible. If you can't handle fast food why are you working there? Also my app hasn't scanned in days at this location, giving me offers I apparently can not use. I got home and guess what? THESE FRIES SUCK TOO. Booo Temple Wendys. Waste my hard earned money.
Would give 0 stars if possible. Easily the worst Wendy's I've ever been through. Service is terrible, especially with the evening shift. Had to wait 20 minutes for 2 biggie bags with no special instructions despite nobody else being in line. Staff couldnt care less. Store is always dirty and pretry sure the entire crew is either stoned or dusted off their gourds at all times. This is a regular occurance at this Wendy's. I understand the pay isn't great, but the crew needs to get it together.
Atmosphere: 1
Food: 1
Service: 1
Andrea Fields
This place sucks as fast food. I waited in line for 35 minutes and still had not made it to the speaker to order. This makes no sense.
Service: 1
Dennis Hall
We drive from Villa Rica to Temple Wendy's because it is Better than the one in Villa
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries, Chili
JESSE HANEY
Love Wendy's
Atmosphere: 3
Food: 5
Service: 4
Josh
The time is 12:47 p.m. on Sunday, April 14th.. The young lady who was the cashier at this time and on this day is about as brain dead and clueless as they come. The food was good. The people in the back preparing the food seemed like they knew what they were doing. They also seemed a little annoyed with the cashier. I don't blame them. Absolutely terrible cashier service.
I placed a mobile order. When I went inside to pick it up, I was informed they no longer served the family pack of nuggets. Mind you, I ordered using the Wendy's app, not a. 3rd party app. I asked if they had nuggets. They said yes. I asked why they wouldn't make them for me. She said they don't serve the family pack. I said give me 5 orders of 10 piece nuggets then to replace it. She said no and that I would have to go through the app to get a refund. Customer service at Wendy's is only available M-F 8am-8pm EST. She offered to let me place a new order for the 10 piece nuggets but the cost would have been drastically higher then what I paid. I had already purchased what I wanted and paid for it. Why would I turn around and pay for it again? So, no dinner for this hard working truck driver. Thanks for nothing Wendy's. It's not like I can stop just anywhere for food. I choose to eat here, but I won't choose to again. Even if I'm starving and have no other options. Rude employees, false advertisement, and refusal to give customers what they ordered.
Revised review:
I contacted Wendy's customer service and they refused to give me a refund. I guess this is the last time I eat at Wendy's. They got over $25 of my money and I got nothing. This is unfortunate because they have the best fries and nuggets.
Why are there no hair nets on hair flying all o er food, weaves in heads hanging over food, no gloves or change of gloves when preparing food and wiping on clothes or merchandise down smh.never again!!!
It's midnight on a Thursday in temple Ga. I'm starved needing some food just to keep going. Wendy's was not only open in my time of need but staff were super friendly and made me food fresh to order. I ordered the Cajun chicken couch or whatever it was as a special. I'm not sure I've had fast food this fire before. Night crew went above and beyond for an absolutely awesome experience. Shout out the girl with the purple hair. You're killin it!
I usually don’t post reviews because I work in fast food but this I had to say something about. I don’t know what this night shift got going on but I just came through 8:40 at night. And these girls are rude. I pulled up to the window she told me I was too far. I understood so I backed up and pulled closer. Then when I asked them to give me a minute because the food was not for me, she closed the window. Then I am guessing the manager went over and opened the window and told me the total again and I asked her to give me a moment. Well after I was ready the “manager” came over and had the rudest attitude. Basically snatched the food off the counter beside her showing it out the window. Gave me no receipt and didn’t even say have a great night or something to indicate that she was done giving customers service.
My food was hot, fresh and tasted amazing!
When I am used to being disappointed by fast food, y'all are a breath of fresh air! Thank you!
Baked potato - steaming hot!
Chili - tasted freshly made!
The hamburger buns - the absolute softest, steamed buns I have ever had at a Wendys. ♡
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili, Hamburger, Wendy’S Baked Potatoes
Everyone was busy, friendly, and they seemed steady during time of my visit.
The new salted caramel frosty is the best flavor they've ever had, my opinion.
Atmosphere: 5
Food: 5
Service: 5
I had ordered a nugget meal with lemonade no ice to drink. The nuggets were good but the fries taste old, dry, and were cold. I was very disappointed with my order but I want able to go up there to get new fries. I threw them away.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Wendy’S Baked Potatoes
Don’t recommend eating here. Save your money.
Atmosphere: 1
Food: 1
Service: 1
Wife wanted a bake potato 🥔
Atmosphere: 3
Food: 3
Service: 2
DO NOT RECOMMEND, WORTH THE DRIVE TO VILLA RICA. Went to this wendys for the last time today. I eat here everyday, sometimes twice a day but this location has lost my family's business. With the exception of a few ladies, everyone one here is incompetent and rude. Today around 1-130 Drive thrU lady didn't know what she was doing ON THE register, and when I asked about fries I was owed for some sucky ones I had gotten a few nights ago and the manager then said she wrote my name down and i could come get more, MR Craig? Or Mr Greg? the " manager' today, Whatever his name was asking why I was holding up his drive through and didn't give me the fries. Your cashier was holding up your drive through SIR! Your customer service is horrible. If you can't handle fast food why are you working there? Also my app hasn't scanned in days at this location, giving me offers I apparently can not use. I got home and guess what? THESE FRIES SUCK TOO. Booo Temple Wendys. Waste my hard earned money.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Would give 0 stars if possible. Easily the worst Wendy's I've ever been through. Service is terrible, especially with the evening shift. Had to wait 20 minutes for 2 biggie bags with no special instructions despite nobody else being in line. Staff couldnt care less. Store is always dirty and pretry sure the entire crew is either stoned or dusted off their gourds at all times. This is a regular occurance at this Wendy's. I understand the pay isn't great, but the crew needs to get it together.
Atmosphere: 1
Food: 1
Service: 1
This place sucks as fast food. I waited in line for 35 minutes and still had not made it to the speaker to order. This makes no sense.
Service: 1
We drive from Villa Rica to Temple Wendy's because it is Better than the one in Villa
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries, Chili
Love Wendy's
Atmosphere: 3
Food: 5
Service: 4
The time is 12:47 p.m. on Sunday, April 14th.. The young lady who was the cashier at this time and on this day is about as brain dead and clueless as they come. The food was good. The people in the back preparing the food seemed like they knew what they were doing. They also seemed a little annoyed with the cashier. I don't blame them. Absolutely terrible cashier service.
Atmosphere: 5
Food: 5
Service: 1
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