Firehouse Subs Thomasville

There is not enough staff (3 people on the line), and those who are working don’t seem to be too concerned with time. It took over half an hour after ordering to receive our food. I think they averaged 10 minutes per order. And it wasn’t very crowded. We typically trust Firehouse to provide good food quickly but am horribly disappointed here.

Atmosphere: 3

Food: 3

Service: 1

We ordered dinner for the family at 8pm, door dash waited 20 mins. on my order at 9 I get a notification the order was cancelled! I will not recommend in the future

Atmosphere: 1

Food: 1

Service: 1

Scheduled an order for pick up. Order wasn't ready until 25 minutes after scheduled time. Workers were very kind but an order shouldn't take 25 minutes to come out after the scheduled time.

Service: 1

Incompetent crew! The manager is in need of a replacement!

Atmosphere: 2

Food: 2

Service: 1

The staff is so nice.

It's Firehouse. The sandwiches are good but they are getting expensive.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: New York Steamer

We eat here about every 6 weeks. My sandwich was excellent. The whole wheat bread was fresh, there was plenty of meat. My wife had a salad, it was fresh, lots of greens, lots of fixings. Service was not blazingly fast but reasonable and very friendly. They had a score of 100 on their recent safety inspection. We would return.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Italian

Horrible people. I went to the restroom after ordering and came back out and noticed a box on the counter. I asked the employee politely if it happened to be mine since I went to the restroom and might have missed my name. I was met with an incredibly rude "NO! Those are my damn cookies! You mind?!" And she snatched them off the counter and started muttering under her breath. This is the second time I've come in and been met with a rude response from that employee after asking a simple question.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Chips

Good food i had a salad it was Good the staff is nice

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder Sub

Stopped 2/6/24 for lunch. I ordered an 8. inch Philly cheese WITHOUT mushroom's. When I got the meal, the sandwich was loaded with mushrooms and bell peppers and little meat or cheese. My sandwich and drink was $16.51. I thought that was a lot so I checked board and it was around $3.59 more than it should have been. When I was standing looking at the menu the lady asked if she could help me. I told her the price wasn’t correct. She informed me the 3.59 was for the mushrooms. I said I told you I didn’t want mushrooms. She said I’ll give you a dollar and handed me a dollar bill! There was so little meat on the sandwich without the mushrooms it would have been empty so I guess you get to pay 3.59 for something you didn’t order so sandwich will look big. I’ll never stop there again

Employees arguingTaking 30 minutes to get a sandwichTerrible

Atmosphere: 1

Food: 3

Service: 1

The Firehouse in Thomasville GA has the worst customer service ever. I ordered on line. Got there and waited one hour. They said they did not have my order. I showed them a receipt and she said that doesn’t mean you have an order. I said I want a refund. She said you will have to wait for a refund because I am busy. That staff was rude. People were waiting for take outs, dine ins, and waiting to order and were getting slow service. People in line to order waited 20 minutes to just place an order and several walked out. I went in There about 3 months ago with an order on line and waited over an hour for that. I said then I would never go back and I will for sure never go back now.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Submarine Sandwich

I'll just go to firehouse in Cairo or Jimmy John's for better customer service from now on. Thank you to whoever was on the register at 2:30 on 12/10/23. Try speaking to customers once in a while.

We were in Thomasville GA on 11.16.23 to visit a sick aunt. On the way home we stopped to eat at a restaurant near her house. We walked in, the employees were not friendly at all, and we didn't get a good feeling about it. So we ended up going to the firehouse. The employees were all friendly and very welcoming. Our food was great as always it turned our night around.

Atmosphere: 5

Food: 5

Service: 5

Very slow, had to remake a meatball sub 3 times. Other food was cold, but correct