Bruster's Real Ice Cream

The cashier was wearing filthy black disposable gloves. She handles money, swipes credit cards, etc. She went to make my ice cream cone with the same filthy gloves on. I can’t believe that management doesn’t have food safety handling procedures in place. Staff should know to change out these “disposable” gloves after every transaction. And don’t make cones, blasts, etc with dirty gloves. What got me was when she felt bothered when I asked her in a polite way to change out her gloves before making my ice cream cone. She then said with an attitude that she will just get someone else to make it. In other words she was not changing out of those dirty gloves and she didn’t. She kept them on for the next customer behind me. Sad

On time, September 16, 2024, at 2:37 PM. I drove to this particular location just for the apple dumplings, and as I got to the drive-through, I saw a man staring through the window, diverting the worker's attention from the customer. After the employee said, "You can continue with your order," I informed her what I intended to get, but she disregarded me. I repeated my order, and once more I was disregarded. She eventually informed me that the items I had come for were not available at this location. This disturbs me as a culinary critic, and the customer service needs to improve.

Atmosphere: 1

Food: 1

Service: 1

They advertised customer appreciation (email sent from this location), but didn't honor it when we came. We were told it was automated.... Ateast honor things that come from your location or offer something!

I recommend Banana split so yummy ?

Service: 4

Ice cream was more creamy than we expected. More cream than cookies in our cookies n cream. Same with our butter pecan and choc chip cookie dough ☹️. DONT SKIMP, BRUSTER'S!

Atmosphere: 4

Food: 2

Service: 4

Though it may take a little longer to receive your order than at a regular fast food place, my malt milkshake is always spot-on and consistent in its deliciousness! Worth every penny!
The staff are always pleasant and gracious! ... and well-trained!



Dietary restrictions: My adult daughter, who is lactose intolerant, LOVES their milk-free ice creams!

Service: 4

Old school ice cream, yumm!

Food: 5

Service: 5

Recommended dishes: Waffle, Sea Salt Caramel Toffee

Good turtle sunday! Great customer service! Great smiles!

Atmosphere: 3

Food: 4

Service: 5

Pleasant visit 4/13/24

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Butter Pecan, Almond Chocolate Coconut

Kid-friendliness: Atmosphere is happy n clean area with seating n the front n the back of the store.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Split, Brownie

Saddened to have found a long hair in a sundae we ordered. Won’t be back.

Atmosphere: 1

Food: 1

Service: 1

No vegan options despite a huge sign with all kinds of fun vegan options :( overflowing trash cans don't help the ambiance either...

Atmosphere: 1

Food: 1

Service: 1

Didn't have a pleasant experience with the mangers of this location. I informed the manger there was a problem with my ice cream. He informed me to bring it back. I brought it back and the skinny weird manger refused to honor what was told. Also, please note they use the same spoon I'm the same buckets of ice cream. To include the manger talks over my ice cream and points at it with the lid off and tells me I need to take my items and leave without remaking my honoring what was told by the previous manger. Don't shop with these type if individuals. The disrespect is written on their face.

Atmosphere: 1

Food: 1

Service: 1

I drove some miles to get here. And they weren't open during the hours listed online. Disappointed

Service: 1

Great ice cream as usual ?