Disgusting place one of my rice turned out to be a small work it was moving in my plate.
Rone
Polite staff moves quickly during lunchtime at the Lavista/Briarcliff location! THANK YOU 👍🏽
Kamika Simmons
Nice restaurant. But when I ask for extra chicken, please give me extra chicken. Especially when I'm paying for it!!!
Indieuhh
THIS LOCATION NEED TO CLOSE I want everyone to just stop going to this location and take the extra time to go to the Chipotle at NorthLake, Emory, or dare I say, Toco Hills. Maybe even try Gusto's instead of this mess.
I could tell you about all the OTHER times I've had terrible experiences at the specific location but I'll tell you about the one today (April 16, 2025): Today, my family of three considered two other places to eat before we SETTLED for this NASTY Chipotle. Out of convenience, we go through the line ordering. I KINDLY ask for double steak because I actually have the points to credit the 'double protein' and the young man helping me gives me TWO TINY HALF SPOONS of steak. When I asked for more, he looks at me as if I have 3 eyes and adds another tiny half serving.
BUT THIS IS NOTHING NEW OF THIS LOCATION. They always run out of food around 7PM (y'all, they close at..10PM) and out of laziness or lack of preparation don't prep more, so they get real small with the portions. LIKE MAKE IT MAKE SENSE.
As we're making our way down the bar, we notice the corner top is DISGUSTING and nothing is fresh. EVERYTHING looks like it's at the end and needs to be refilled. Mind you, this is a bit of a rush hour time so everyone is getting their dinner and there's many families/couples in the line.
My family behind me, again, KINDLY asked for fresh ingredients. The sour cream had red streaks in it from the other salsas falling into the container. I didn't even inquire about the sour cream this time because I have a tomato allergy and I just had a feeling my request for a clean sour cream would be met with rebellion. AND MAN WAS IT. The guy aggressively slaps the spoon in the container and snatches it out the holder. LIKE BRUH...C'MON
After that aggression, we all looked at each other and realized we don't have to put on with WHATEVER these employees have going on and decided we will no longer be dining or purchasing from this terrible location. There's more Chiptole locations and we'll take our money, community, and support elsewhere. It's too much going on in the world to be treated like trash at a place we're PAYING to eat at. Between these rude teens/young adults at the front stations and the quality of food, WE ARE DONE.
Anon
Dirty serving area. Food was made sloppy, as je dropped sauce all on the sides of the container. Gloves were Dirty, as bag was wet and had food on it from Dirty gloves.
Oseas Vicente
Great seasonings and service.
__
I ordered a large chips and queso and I got half way out the door and no chips were on the bag. I mention it to the staff and one of them goes to hand them to me and then snatched them back. He asked if they were paid for. I said I asked for chips and queso and I paid. The cashier said she didn’t charge me for chips just queso.. the line was already out the door! They had to perform a refund and ring it in correctly. Couldn’t you just have charged me the difference? I still didn’t even get a large queso cup after all that. But was then charged for it after
My veggie bowl was delish! However, the bar was unorganized and the service was poor.
Jason Rich
It's a Chipotle. Nothing great, nothing bad...what you would expect.
Erica Murdaugh
We were served by Danny and he was super welcoming and accommodating. Great service.
Christian Monteón
I got out of work really hungry, there was no rice at all, no white rice no brown rice. There was no steak either, did you guys stop making food at 8pm? Then if that’s the case hours of operations should end at 9pm not 11pm.
Nice place to congregate and eat.
Disgusting place one of my rice turned out to be a small work it was moving in my plate.
Polite staff moves quickly during lunchtime at the Lavista/Briarcliff location!
THANK YOU 👍🏽
Nice restaurant. But when I ask for extra chicken, please give me extra chicken. Especially when I'm paying for it!!!
THIS LOCATION NEED TO CLOSE
I want everyone to just stop going to this location and take the extra time to go to the Chipotle at NorthLake, Emory, or dare I say, Toco Hills. Maybe even try Gusto's instead of this mess.
I could tell you about all the OTHER times I've had terrible experiences at the specific location but I'll tell you about the one today (April 16, 2025):
Today, my family of three considered two other places to eat before we SETTLED for this NASTY Chipotle. Out of convenience, we go through the line ordering. I KINDLY ask for double steak because I actually have the points to credit the 'double protein' and the young man helping me gives me TWO TINY HALF SPOONS of steak. When I asked for more, he looks at me as if I have 3 eyes and adds another tiny half serving.
BUT THIS IS NOTHING NEW OF THIS LOCATION. They always run out of food around 7PM (y'all, they close at..10PM) and out of laziness or lack of preparation don't prep more, so they get real small with the portions. LIKE MAKE IT MAKE SENSE.
As we're making our way down the bar, we notice the corner top is DISGUSTING and nothing is fresh. EVERYTHING looks like it's at the end and needs to be refilled. Mind you, this is a bit of a rush hour time so everyone is getting their dinner and there's many families/couples in the line.
My family behind me, again, KINDLY asked for fresh ingredients. The sour cream had red streaks in it from the other salsas falling into the container. I didn't even inquire about the sour cream this time because I have a tomato allergy and I just had a feeling my request for a clean sour cream would be met with rebellion. AND MAN WAS IT. The guy aggressively slaps the spoon in the container and snatches it out the holder. LIKE BRUH...C'MON
After that aggression, we all looked at each other and realized we don't have to put on with WHATEVER these employees have going on and decided we will no longer be dining or purchasing from this terrible location. There's more Chiptole locations and we'll take our money, community, and support elsewhere.
It's too much going on in the world to be treated like trash at a place we're PAYING to eat at. Between these rude teens/young adults at the front stations and the quality of food, WE ARE DONE.
Dirty serving area. Food was made sloppy, as je dropped sauce all on the sides of the container. Gloves were Dirty, as bag was wet and had food on it from Dirty gloves.
Great seasonings and service.
I ordered a large chips and queso and I got half way out the door and no chips were on the bag. I mention it to the staff and one of them goes to hand them to me and then snatched them back. He asked if they were paid for. I said I asked for chips and queso and I paid. The cashier said she didn’t charge me for chips just queso.. the line was already out the door! They had to perform a refund and ring it in correctly. Couldn’t you just have charged me the difference? I still didn’t even get a large queso cup after all that. But was then charged for it after
Store closes earlier than posted time
Food is not hot. Hot foods hot cold foods cold.
Restaurantji Recommends
food is so teaa
My veggie bowl was delish! However, the bar was unorganized and the service was poor.
It's a Chipotle. Nothing great, nothing bad...what you would expect.
We were served by Danny and he was super welcoming and accommodating. Great service.
I got out of work really hungry, there was no rice at all, no white rice no brown rice.
There was no steak either, did you guys stop making food at 8pm? Then if that’s the case hours of operations should end at 9pm not 11pm.
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