Firehouse Subs Tucker

My manager Dakota placed an order and we are missing 3 subs and a chicken salad, no one is answering the phone at the store and I have sent this to my manager and he will be reaching out about this order. I have 3 employees that count have lunch today, not a good look dealing with a company. We will be looking for refund for these items. 2 large steak and cheese and medium turkey, and chicken salad.

Atmosphere: 1

Food: 1

Service: 1

just places a $50 order and most of the order is missing. had to call a dozen times and when they finally answered they said the uber diver left it and hung up

Order was correct and delivered promptly.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Hook & Ladder, Turkey Bacon Ranch

always out of certain meat

Food: 3

Took them 30 min to serve a simple sandwich
Order steak and cheese which was cold

Food: 1

Service: 1

Firehouse deleted my review from last Tuesday (November 11th), so here it goes again.

This was my first time in Firehouse subs and I was disappointed. I specifically asked for no onions and no tomatoes on both of my subs, but instead I got extra tomatoes and onions. How can anyone mess up on an order when it’s printed right there on the ticket? Also, firehouse instead of you deleting my honest review, address the issue with the customer. It’s very upsetting to know y’all are out here deleting reviews instead of making it right with your patrons.

Atmosphere: 4

Food: 1

Service: 4

This Firehouse makes the best sandwiches they actually look just like the pictures and a very friendly staff the owners one of the coolest people I've ever met mr. Nick Patel and the staff is very friendly and very helpful the great dining experience

Vegetarian options: Best sandwich I ever put in my mouth

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips

Don't order from the app at this location. Or go to this location at all! The staff is very rude. They also prioritize in-store orders over app orders. I ordered at 8:02pm for a pick up at 8:15. I get there at 8:20 and wait 5 minutes before being told it will be another 10 minutes. I did not receive my order until 8:45. When I asked why it took so long the guy behind the counter rudely says we're busy. What is the point of having an app where you can schedule a time to pickup food if you still have to wait as long or longer than if you order in-store?

Atmosphere: 1

Food: 1

Service: 1

Kinda sad about the response I received from this place when I asked about gluten free options. The staff member laughed and said “unfortunately”. They spent the entire time being annoyed about it and whispering among themselves and honestly making me feel terrible for even wanting to eat here. I’ve never had a bad experience at Firehouse Subs. It’s not fun for us either!! And we are kind to call it “allergies” which it isn’t - it’s an AUTOIMMUNE DISEASE to have celiacs.

Atmosphere: 1

Food: 1

Service: 1

Hi,

On 11/03/2024, my friend ordered the National Sandwich Day offer of spend a $10 amount and receive a Medium Sub Sandwich Free. Even though it was late (9:00 pm), the manager prepared both sandwiches excellently. We visited 2 times last and had excellent experiences both times. Thank you!

Vegetarian options: Great salads

Parking: Handicap space and ample free parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Engineer

The manager is charge today was super rude I almost lost my cool I could never see myself working for someone like that

Atmosphere: 1

Food: 3

Service: 1

Was a customer earlier today and one of the older workers there, Harrison, started yelling at one of the other employees and put his hands on her, started snatching things out of her hands, blocking her, etc. the cops had to be called over the incident and the poor girl just got fired over it.

Insane! I order a lot of firehouse subs and will not be ordering them from this place again.

Atmosphere: 1

Food: 3

Service: 1

I just came from Firehouse Subs and I got 2 medium hooks and ladder subs. I asked for NO ONIONS AND NO TOMATOES on both subs, but instead I got extra onions and tomatoes on BOTH subs with less deli meat on both of the subs. This is my first time having their subs and it’ll be my last. The meat looks like it was shredded in to itty bitty pieces and slapped on bread.

Atmosphere: 5

Food: 1

Service: 5

The store owner told it's employees to short the TMobile Tuesday deal sandwiches, not making it a true BOGO. The sandwich had one slice of ham and turkey each lol. This is a scam. Don't go to this location.

Atmosphere: 1

Food: 1

Service: 5

Great sandwiches and the service for as busy as they were was very good.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Spicy Cajun Chicken Sandwich, Submarine Sandwich, Hook & Ladder