Workers are rude and have attitudes even the manager. If you ask for your order to be corrected, instead of them apologizing and making it right, they immediately start giving excuses and being rude. Sad because we love Five Guys. This is unacceptable and they need to find people who have customer service and respect.
Andres M
Good spot with a solid menu, just like any other Five Guys. The customer service was good maybe a little slow because of the number of orders but since I went on a Sunday, I didn’t mind waiting for my food. The place was clean, and the food had amazing flavor. My favorite thing on the menu has to be the Cajun fries!
Atmosphere: 5
Food: 5
Service: 5
Bill Gates
I had a very rude experience at this location. The woman working the counter rolled her eyes, stood with her hands on her hips, and tossed me an incorrect order. While the General Manager, Serena Young, later emailed me to apologize and offered to make it right with a free meal, the follow-through never happened. I replied to her email and even called the store, but was told only she could handle it. Unfortunately, she never responded again.
Customer service should be about consistency and keeping your word. Instead, I was left feeling ignored and dismissed. If you value good service and accountability, I would not recommend this location.
Atmosphere: 2
Food: 2
Service: 1
995
The fries were definitely top 5, the burger tasted real fresh (too much mustard tho), and the service was great
Atmosphere: 4
Food: 4
Service: 5
H
I’ve been a loyal customer at the Five Guys on Lavista Road since it opened, and I’ve always appreciated their generous portions, especially the fries. However, this time I was really disappointed. I don’t know if the cashier was having a bad day but she was being completely rude and got my order wrong. When I told her about it she rolled her eyes at me and couldn’t accept that she was wrong. She seemed about 5’10 and could definitely use more training. I felt disrespected and it didn’t live up to what I’ve come to expect from Five Guys. Unfortunately, after this experience, I won’t be returning to this location!
Atmosphere: 2
Food: 2
Service: 1
Newbreedc 313
Late in the evening Give Guys came thru!! I had the patty melt. The patty melt was very satisfying. All the workers were diligent in their duties. Very good.
Adrianne Latrice
The food is too expensive!
Brandon Beland
I’ve been to great Five Guys across the country and this isn’t one of them. When I visited this location last night, one of the burgers was incorrect (charged for little bacon cheeseburger that was missing the bacon and grilled mushrooms) and ordered a large fry that was only filled 1/2 full with a few in the bag that wouldnt fill it up. As the large fry is over $5 this was pretty disappointing to realize once I got home. Also waited about 15 minutes despite there being no line.
Victor Chavarria
The staff here are spectacular and so friendly. I wanna shoutout Suzanne specifically. She’s the best and I always look forward to go see her every week because she and her whole staff really make the whole place glow up.
Coco Oates
It was my first time eating there. A little pricey but the food was delicious so it was worth it
I went to 5 guys on Lavista Rd,at 1:35pm o4/25/25,ordered a hot dog,I told the older lady what i wanted on my hot dog,didnt get what i wanted,they need to get rid of that older lady,her customer service is horrible,let people figure out what they want on there sandwich.she so irritating!!
Shawn Dougherty
Great burger!
LATANYA ROGERS
Tonight’s crew made my night! I was having a not so good one but, they provided excellent customer service! Thank you.
Atmosphere: 5
Food: 5
Service: 5
PhelenZo Jones
Way to expensive and it's not worth it.
Renee Burwell
Nothing like a good burger with vegetarian options. I've always loved their fries and peanuts, the best.
Workers are rude and have attitudes even the manager. If you ask for your order to be corrected, instead of them apologizing and making it right, they immediately start giving excuses and being rude. Sad because we love Five Guys. This is unacceptable and they need to find people who have customer service and respect.
Good spot with a solid menu, just like any other Five Guys. The customer service was good maybe a little slow because of the number of orders but since I went on a Sunday, I didn’t mind waiting for my food. The place was clean, and the food had amazing flavor. My favorite thing on the menu has to be the Cajun fries!
Atmosphere: 5
Food: 5
Service: 5
I had a very rude experience at this location. The woman working the counter rolled her eyes, stood with her hands on her hips, and tossed me an incorrect order. While the General Manager, Serena Young, later emailed me to apologize and offered to make it right with a free meal, the follow-through never happened. I replied to her email and even called the store, but was told only she could handle it. Unfortunately, she never responded again.
Customer service should be about consistency and keeping your word. Instead, I was left feeling ignored and dismissed. If you value good service and accountability, I would not recommend this location.
Atmosphere: 2
Food: 2
Service: 1
The fries were definitely top 5, the burger tasted real fresh (too much mustard tho), and the service was great
Atmosphere: 4
Food: 4
Service: 5
I’ve been a loyal customer at the Five Guys on Lavista Road since it opened, and I’ve always appreciated their generous portions, especially the fries. However, this time I was really disappointed. I don’t know if the cashier was having a bad day but she was being completely rude and got my order wrong. When I told her about it she rolled her eyes at me and couldn’t accept that she was wrong. She seemed about 5’10 and could definitely use more training. I felt disrespected and it didn’t live up to what I’ve come to expect from Five Guys. Unfortunately, after this experience, I won’t be returning to this location!
Atmosphere: 2
Food: 2
Service: 1
Late in the evening Give Guys came thru!! I had the patty melt. The patty melt was very satisfying. All the workers were diligent in their duties. Very good.
The food is too expensive!
I’ve been to great Five Guys across the country and this isn’t one of them. When I visited this location last night, one of the burgers was incorrect (charged for little bacon cheeseburger that was missing the bacon and grilled mushrooms) and ordered a large fry that was only filled 1/2 full with a few in the bag that wouldnt fill it up. As the large fry is over $5 this was pretty disappointing to realize once I got home. Also waited about 15 minutes despite there being no line.
The staff here are spectacular and so friendly. I wanna shoutout Suzanne specifically. She’s the best and I always look forward to go see her every week because she and her whole staff really make the whole place glow up.
It was my first time eating there. A little pricey but the food was delicious so it was worth it
Restaurantji Recommends
I went to 5 guys on Lavista Rd,at 1:35pm o4/25/25,ordered a hot dog,I told the older lady what i wanted on my hot dog,didnt get what i wanted,they need to get rid of that older lady,her customer service is horrible,let people figure out what they want on there sandwich.she so irritating!!
Great burger!
Tonight’s crew made my night! I was having a not so good one but, they provided excellent customer service! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Way to expensive and it's not worth it.
Nothing like a good burger with vegetarian options. I've always loved their fries and peanuts, the best.
Vegetarian options: We need more veggie options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Cheese Veggie Sandwich
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