Very good customer service from the employees. Had a great experience with my children. I would recommend this location to everybody. Very family friendly vibe.
Jasmine Carolina
I just stopped by to get rocky road ice-cream and started eating it right as we were getting on the freeway. It is freezer burned ice-cream. I tried calling 3xs and the phone just kept ringing. I don't care for a new cup. I want to let them know to throw away that flavor. It should not be served! Wanted to call corporate so I can at least know they'll notify the Union City spot but they aren't open on the weekends. Try your ice-cream before you leave the place. (**picture of the melted freezer burned icecream**)
Atmosphere: 3
Food: 1
Service: 4
Ribeiro Adriana
Agents are too lazy to even open their mouths to ask what the agent wants to buy.
Service: 1
The Mellifestyle
Has lots of variety of different ice cream cakes milkshakes?Define what want this to be for a birthday or a celebration. Thank you, blessings.
Kid-friendliness: Kid friendly atmosphere Great for the whole family.
Wheelchair accessibility: Has plenty parking will chair accessibility
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reese's Peanut Butter Cup Sundae, Very Berry Strawberry, Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza, Spider-Man Ultimate Light Up Eyes Cake, Old Fashioned Butter Pecan, Oreo Cookies N' Cream, Banana Split, Wild 'N Reckless Sherbet, Chocolate Chip Cookie Dough Sundae, Cappuccino Blast, Jamoca Almond Fudge, Banana Royale, Fudge Brownie N' Oreo Cookie Cake, Non-Dairy and Vegan Chocolate Chip Cookie Dough, Choc Chip, Brownie, Chocolate Chip Cookie Dough, Monster Creature Creations, Rainbow Sherbet, Cake
Brandon
Horrible place. Lock the restroom bc staff doesn’t want to clean them. Also will ignore you forever. Ended leaving bc no one wanted to serve me ice cream.
Shamika
Baskin Robbins ice cream is good and customer service is good.
B
Horrible place. Lock the restroom bc staff doesn’t want to clean them. Also will ignore you forever. Ended leaving bc no one wanted to serve me ice cream.
Cornel Thompson
Asked for code to use restroom prior to purchase and was told it wasn’t working after a long awkward pause. Bathroom was not out of order. I’m certain it was because I’m black because the young black clerk changed her demeanor immediately after. She knew it was a lie and wouldn’t even ask if I wanted to purchase. Keep in mind, I’m the only one in the store. It’s ok, life goes on.
Silas Shores
I ordered a cake for noon and had to wait an extra hour to get it. Waiting wasn't too big a problem but i got home and the cake was chocolate instead of vanilla. When i tried to call they just didn't answer and had a full answering machine. Honestly just disappointed
Jasmine Hawkins
The team that was working on the 1:30pm shift on May 13, 2023 needs to be reevaluated. When my children and I walked in, no one greeted us, we stood at the ice cream counter for about 2/3 mins and no one even approached us. I had to ask where do I order. The lady took my order and walked away. When they made our order. The unicorn creature ice cream looked nothing like the picture. The sprinkles was on the side and the cookie crown as well. The ice has frost bite. They team in the back was cussing up a storm and on their phones. And the smell. Yeah I won’t be visiting here again. Thanks for the experience.
You don't get what you pay for through the delivery apps. They charge an enormous amount over the regular price and you get less than half of what you order. Dishonest service.
Gabrielle Lucas
Ordered here on Uber eats an hour ago a brownie sundae didn’t receive my brownie but got the Ice cream smh do better just because we order on the apps doesn’t mean do our food any kind of way Tf
sumone udono
Super polite service!I read the reviews and was afraid to go here, I'm glad I did!Place was clean, employees were stressed, rushed and busy, but gave amazing, friendly, polite customer service anyway.Don't get scared off by the reviews, this is a good lil stop.
Tems Oye
Location is filthy. Floor looks like it hasn't been vacuumed or mopped in months or years.
trainstar5 “trainstar5”
Haven't had Baskin Robins ice cream in a while. I must admit, ice cream was creamy and delicious. Couldn't go inside, but at least the drive thru was open. My favorite is pralines n cream, still good. Chocolate chip is good, as well.
Very good customer service from the employees. Had a great experience with my children. I would recommend this location to everybody. Very family friendly vibe.
I just stopped by to get rocky road ice-cream and started eating it right as we were getting on the freeway. It is freezer burned ice-cream. I tried calling 3xs and the phone just kept ringing. I don't care for a new cup. I want to let them know to throw away that flavor. It should not be served! Wanted to call corporate so I can at least know they'll notify the Union City spot but they aren't open on the weekends. Try your ice-cream before you leave the place. (**picture of the melted freezer burned icecream**)
Atmosphere: 3
Food: 1
Service: 4
Agents are too lazy to even open their mouths to ask what the agent wants to buy.
Service: 1
Has lots of variety of different ice cream cakes milkshakes?Define what want this to be for a birthday or a celebration. Thank you, blessings.
Kid-friendliness: Kid friendly atmosphere Great for the whole family.
Wheelchair accessibility: Has plenty parking will chair accessibility
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reese's Peanut Butter Cup Sundae, Very Berry Strawberry, Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza, Spider-Man Ultimate Light Up Eyes Cake, Old Fashioned Butter Pecan, Oreo Cookies N' Cream, Banana Split, Wild 'N Reckless Sherbet, Chocolate Chip Cookie Dough Sundae, Cappuccino Blast, Jamoca Almond Fudge, Banana Royale, Fudge Brownie N' Oreo Cookie Cake, Non-Dairy and Vegan Chocolate Chip Cookie Dough, Choc Chip, Brownie, Chocolate Chip Cookie Dough, Monster Creature Creations, Rainbow Sherbet, Cake
Horrible place. Lock the restroom bc staff doesn’t want to clean them. Also will ignore you forever. Ended leaving bc no one wanted to serve me ice cream.
Baskin Robbins ice cream is good and customer service is good.
Horrible place. Lock the restroom bc staff doesn’t want to clean them. Also will ignore you forever. Ended leaving bc no one wanted to serve me ice cream.
Asked for code to use restroom prior to purchase and was told it wasn’t working after a long awkward pause. Bathroom was not out of order. I’m certain it was because I’m black because the young black clerk changed her demeanor immediately after. She knew it was a lie and wouldn’t even ask if I wanted to purchase. Keep in mind, I’m the only one in the store. It’s ok, life goes on.
I ordered a cake for noon and had to wait an extra hour to get it. Waiting wasn't too big a problem but i got home and the cake was chocolate instead of vanilla. When i tried to call they just didn't answer and had a full answering machine. Honestly just disappointed
The team that was working on the 1:30pm shift on May 13, 2023 needs to be reevaluated. When my children and I walked in, no one greeted us, we stood at the ice cream counter for about 2/3 mins and no one even approached us. I had to ask where do I order. The lady took my order and walked away. When they made our order. The unicorn creature ice cream looked nothing like the picture. The sprinkles was on the side and the cookie crown as well. The ice has frost bite. They team in the back was cussing up a storm and on their phones. And the smell. Yeah I won’t be visiting here again. Thanks for the experience.
Restaurantji Recommends
You don't get what you pay for through the delivery apps. They charge an enormous amount over the regular price and you get less than half of what you order. Dishonest service.
Ordered here on Uber eats an hour ago a brownie sundae didn’t receive my brownie but got the Ice cream smh do better just because we order on the apps doesn’t mean do our food any kind of way Tf
Super polite service!I read the reviews and was afraid to go here, I'm glad I did!Place was clean, employees were stressed, rushed and busy, but gave amazing, friendly, polite customer service anyway.Don't get scared off by the reviews, this is a good lil stop.
Location is filthy. Floor looks like it hasn't been vacuumed or mopped in months or years.
Haven't had Baskin Robins ice cream in a while. I must admit, ice cream was creamy and delicious. Couldn't go inside, but at least the drive thru was open. My favorite is pralines n cream, still good. Chocolate chip is good, as well.
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