Dairy Queen Grill & Chill

🚨 Public Service Announcement Yesterday afternoon, I decided to have lunch at one of my favorite restaurants in Union City — Dairy Queen Grille & Chill (6627 Roosevelt Hwy). Those who know me know I’m a stickler for excellent customer service, so when I witness something unacceptable, I speak up. While waiting in line, a middle-aged woman in a manual wheelchair was ahead of me. Sadly, what I witnessed next was nothing short of disturbing. The cashier on duty was rude, dismissive, and downright nasty to this woman. It was clear the guest was a regular, yet the cashier showed her no respect or compassion. Out loud, in front of everyone, the cashier scolded her, saying, “I need you to get your **** together.” Let’s be clear — as a cashier or any customer service professional, it is never your place to demean or publicly embarrass a customer, especially one with physical challenges. When it was my turn to order, the same cashier was just as rude to me. She incorrectly assumed I wanted three #5 meals, and when I corrected her and asked if my meal came with a drink, her attitude grew worse. She slammed a cup, lid, and straw onto the counter in frustration — completely unprofessional behavior. My inner voice told me, “Don’t do it, Kirk. Let it go.” But I couldn’t ignore what I had just seen. When the lady in the wheelchair received her order, it broke my heart to watch her struggle to balance her bag of food on her lap while maneuvering her chair toward the door. I immediately offered to help, and she graciously accepted. Meanwhile, the cashier stood behind the counter, watching and smirking, making no attempt to assist this customer. That was the last straw for me. I sat down and completed the Fan Feedback Survey right then and there, hoping it reached the appropriate management. I made it clear that this cashier needs retraining or reassignment to a position that doesn’t involve direct customer interaction. Her behavior is a blemish on this franchise — and absolutely does not reflect Dairy Queen’s brand values. This location has a wall dedicated to children’s health centers, including what appears to be a photo of a child in a wheelchair. The irony is heartbreaking. As much as I love Dairy Queen’s food and appreciate how clean this location is, I refuse to support any establishment that allows its employees to mistreat customers — especially those with physical challenges. It’s wrong, childish, unprofessional, and plain evil. Do better, Dairy Queen. Your customers — and your reputation — deserve better. — Kirk L. Wilcox / The Duke of Atlanta

Excellent experience.
Comfortable atmosphere

Atmosphere: 5

Food: 5

Service: 5

Fast drive thru

Atmosphere: 5

Food: 5

Service: 5

Drive thru was quick and professional.i enjoyed my onion rings!!!

Food: 4

Service: 4

We accomplished a big goal and DQ was our treat! Fast service. Good just like I remembered from decades ago!

Atmosphere: 4

Food: 5

Service: 5

Only thing open usually is in drive through very slow the people are not not that nice

Atmosphere: 2

Food: 2

Service: 2

I go here all the time. Good customer service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Dog, Chicken Strip Basket, Onion Rings, Blizzard

I ordered 4 chili hot dogs. Got home just barely had a spoonful of chili coveted in onions. Trued calling them could bever get anyone to answer the phone.

Atmosphere: 2

Food: 1

Service: 1

3/25/25 between 8:45-8:57pm.
The service was horrible! The girl (indian) was rude when we brought to her attention our order was wrong, she slammed the window in our face at the drive up window and was very disrespectful and unprofessional in front of other employees that were watching her behavior. This location could use training in customer service. I hope the young people working there become more empowered to work in an environment that teaches good customer service and respect.

Atmosphere: 1

Food: 1

Service: 1

Does not open on time.

Atmosphere: 1

Food: 1

Service: 1

The lobby was already locked and closed. They force you to go through the drive thru. They were still open for another hour and a half. Had to wait alot to pickup my order

Service: 1

Gotta love a

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Blizzard

I don't know why menu is different than in Texas. Shouldn't they all be the same.

Food: 5

Service: 5

Recommended dishes: Blizzard

Literally charged me $6 for vanilla ice cream. I ordered an oreo Blizzard that only had like 5 pcs of Oreo. This isn't the first time so I'm going to have to start going elsewhere.

Atmosphere: 3

Food: 1

Service: 1

I ordered a milkshake and it was a major let down. I felt like I was worse than a McDonald’s milkshake (when their machine is working). The customer service was great but there was barely any whipped cream added even after asking for more and the shake was extremely watery. It basically came premelted or like a cup of milk barely cold. Great personal though like really nice people work here

Atmosphere: 1

Food: 1

Service: 5