⭐️ 1 Star – A Complete Nightmare This KFC on Jonesboro is an absolute disaster and hands-down one of the worst customer experiences I’ve ever had. The place itself is dirty, the employee attitudes are terrible, and the overall operation is a HOT, HOT MESS.
After dealing with the chaos in person before, I decided to give them another chance by ordering through Uber Eats. Big mistake. After waiting 30 minutes, my Uber Eats driver was informed that there were NO pot pies, NO crispy chicken, and NO gravy. Seriously??
Then why did the system allow me to place the order in the first place? That’s like going to Starbucks and being told they’re out of coffee.
This isn’t just inconvenient—it’s completely unacceptable. It wastes customers’ time, the driver’s time, and shows a total lack of management and accountability. Management needs to step up, check the cameras, review what’s happening in this store, and actually fix the problems because this location is clearly out of control. What a nightmare. Just unbelievable. Save yourself the frustration and go literally anywhere else.
How are they even getting such a high overall rating of 2.9?
Atmosphere: 1
Food: 1
Service: 1
Kendrick Davis
Food EXTREMELY SALTY could not eat it
Food: 1
Brittany LeBlanc
Rude employees. Rushing to order yet ruin the food? Learn how to do both; Cashier and Cook. Smh. It's an easy job.
Food: 3
Service: 1
Denise Torrey
The chicken was extra dark, dry and hard to chew, biscuits were hard, corn was dry shriveled and overcooked the only good part of the meal was the Mac and cheese and fries.
Atmosphere: 3
Food: 1
Service: 3
Alice Ellis
The drive thru cashier was the rudest employee I have ever seen. She should be sent home. She was rude for no reason. If she is that unhappy then find another job working by yourself and not with the public. I will never go there again. It’s a shame now days that we pay people good money to be rude and nasty acting to the customer.
Atmosphere: 1
Food: 3
Service: 1
Jazmin Gbaye
This restaurant has bad service u already see they barely have any one but why am I trying to pick up my order and they speaking among themselves saying someone picked it up already ma'am I ordered my own food standing there in line for a mobile order and the you g lady with the beauty mark is taking orders in the drive through but walked past multiple people in the lobby I saw a door dash person literally standing there for 10 minutes before he got help and I literally stood there for a hour every one in line got there food before me I stopped to get gas I see nobody wants to wrk here but dang the ppl that do service is bad too y'all need to hire more people or retrain or something
Tracy Lanier
So I ordered the food from KFC online thinking I was going to get great service and great food. I came a few days ago and it was great so I decided to get my kids some food today from KFC. So I ordered the family feast and a pot pie. I come inside I said I have a pick up the front counter associate immediately says oh we don't have any potpies I will have to wait I asked how long he says 18 mins because they are not in the oven yet he said I can do a famous bowl and I didn't want to wait. I said ok I'll take the famous bowl with no cheese. So they get my food together I get my food and check the chicken. OMG it looked absolutely disgusting I said Im not taking that it was very soggy skin falling off but it supposed to be extra crispy. I'm like ain't no way it couldn't even be refried if I wanted to. I guess the manager on this shift got frustrated and tells me when the chicken is a compact box it sweats because the grease is new. I have never seen anything like that before I wouldn't even serve it to my dog let alone my kids. Then she also tells me I can wait but it will be 40mins before I can get my food. So I am here now waiting on my food I just heard the manager say they have chicken so why I have to wait so long for my food smh. I should have never order online and this will be my last time ever coming to KFC in Union City. Also after everything was said and done her and a few of her employees decided to start talking crap about it. KFC you will never keep business if u have employees acting like this in your place of establishment. Im going to make sure everyone knows what just happened today. Like I said 40mins to wait on chicken I didn't know chicken takes that long to cook and I know exactly how to really well and I has taken me that long to fry chicken and I don't have a big deep fryer to fry it in smh. I just got off of work and I just was trying to feed my kids never in life again will shop with KFC. Rude people attitudes and obviously people who don't know what they are doing.
Atmosphere: 1
Food: 1
Service: 1
Jacob Benton
Disappointing experience. Lack of customer service (no greeting, was put on hold for 10min in drive through), accuracy, sense of urgency, sanitation, teamwork and positivity. It took 40 minutes to receive food, and order was missing an item. The team seemed depressed, like their work isnt being valued and leadership isn't doing their job.
Atmosphere: 1
Food: 1
Service: 1
Ty Bohannon
I order 2 2 pieces meal and they only gave me one
Service: 1
Belinda Ducksworth
Always give you old food and don't waste your time or money
Food gets no praise cause it’s fast food. I feel bad for the people higher up running these stores missing out on money because they are just populated with the culture, laziness, and kids that just want to play around instead of work. Avoid. Literally go to Popeyes across the street. They don’t take 20 minutes to make a meal and sweet tea.
Atmosphere: 1
Food: 1
Service: 1
Corey Jones
No stars. They are the worst stood in the lobby for 20 minutes with no acknowledgement finally just walked out and left
Rochelle Harris
If I could give zero stars I would. The food was not edible at all. The chicken looked grayish on color and was hard. The biscuit was hard and looked like someone had eaten part of it. I threw the entire meal in the trash.
Atmosphere: 1
Food: 1
Service: 1
Asegai Daniel
One of the worst establishments I ever been to. KFC, the manager, and the staff should be embarrassed to work in these conditions. The staff was TERRIBLE!! Most of the staff stood around doing nothing. Figured we'd try KFC since it'd been awhile. If we are going to eat fast food chicken it won't be from KFC again. How anyone could eat here more than once is concerning.
⭐️ 1 Star – A Complete Nightmare
This KFC on Jonesboro is an absolute disaster and hands-down one of the worst customer experiences I’ve ever had. The place itself is dirty, the employee attitudes are terrible, and the overall operation is a HOT, HOT MESS.
After dealing with the chaos in person before, I decided to give them another chance by ordering through Uber Eats. Big mistake. After waiting 30 minutes, my Uber Eats driver was informed that there were NO pot pies, NO crispy chicken, and NO gravy. Seriously??
Then why did the system allow me to place the order in the first place? That’s like going to Starbucks and being told they’re out of coffee.
This isn’t just inconvenient—it’s completely unacceptable. It wastes customers’ time, the driver’s time, and shows a total lack of management and accountability. Management needs to step up, check the cameras, review what’s happening in this store, and actually fix the problems because this location is clearly out of control.
What a nightmare. Just unbelievable. Save yourself the frustration and go literally anywhere else.
How are they even getting such a high overall rating of 2.9?
Atmosphere: 1
Food: 1
Service: 1
Food EXTREMELY SALTY could not eat it
Food: 1
Rude employees. Rushing to order yet ruin the food? Learn how to do both; Cashier and Cook. Smh. It's an easy job.
Food: 3
Service: 1
The chicken was extra dark, dry and hard to chew, biscuits were hard, corn was dry shriveled and overcooked the only good part of the meal was the Mac and cheese and fries.
Atmosphere: 3
Food: 1
Service: 3
The drive thru cashier was the rudest employee I have ever seen. She should be sent home. She was rude for no reason. If she is that unhappy then find another job working by yourself and not with the public. I will never go there again. It’s a shame now days that we pay people good money to be rude and nasty acting to the customer.
Atmosphere: 1
Food: 3
Service: 1
This restaurant has bad service u already see they barely have any one but why am I trying to pick up my order and they speaking among themselves saying someone picked it up already ma'am I ordered my own food standing there in line for a mobile order and the you g lady with the beauty mark is taking orders in the drive through but walked past multiple people in the lobby I saw a door dash person literally standing there for 10 minutes before he got help and I literally stood there for a hour every one in line got there food before me I stopped to get gas I see nobody wants to wrk here but dang the ppl that do service is bad too y'all need to hire more people or retrain or something
So I ordered the food from KFC online thinking I was going to get great service and great food. I came a few days ago and it was great so I decided to get my kids some food today from KFC. So I ordered the family feast and a pot pie. I come inside I said I have a pick up the front counter associate immediately says oh we don't have any potpies I will have to wait I asked how long he says 18 mins because they are not in the oven yet he said I can do a famous bowl and I didn't want to wait. I said ok I'll take the famous bowl with no cheese. So they get my food together I get my food and check the chicken. OMG it looked absolutely disgusting I said Im not taking that it was very soggy skin falling off but it supposed to be extra crispy. I'm like ain't no way it couldn't even be refried if I wanted to. I guess the manager on this shift got frustrated and tells me when the chicken is a compact box it sweats because the grease is new. I have never seen anything like that before I wouldn't even serve it to my dog let alone my kids. Then she also tells me I can wait but it will be 40mins before I can get my food. So I am here now waiting on my food I just heard the manager say they have chicken so why I have to wait so long for my food smh. I should have never order online and this will be my last time ever coming to KFC in Union City. Also after everything was said and done her and a few of her employees decided to start talking crap about it. KFC you will never keep business if u have employees acting like this in your place of establishment. Im going to make sure everyone knows what just happened today. Like I said 40mins to wait on chicken I didn't know chicken takes that long to cook and I know exactly how to really well and I has taken me that long to fry chicken and I don't have a big deep fryer to fry it in smh. I just got off of work and I just was trying to feed my kids never in life again will shop with KFC. Rude people attitudes and obviously people who don't know what they are doing.
Atmosphere: 1
Food: 1
Service: 1
Disappointing experience. Lack of customer service (no greeting, was put on hold for 10min in drive through), accuracy, sense of urgency, sanitation, teamwork and positivity. It took 40 minutes to receive food, and order was missing an item. The team seemed depressed, like their work isnt being valued and leadership isn't doing their job.
Atmosphere: 1
Food: 1
Service: 1
I order 2 2 pieces meal and they only gave me one
Service: 1
Always give you old food and don't waste your time or money
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great place to have a burger and a beer! 🍻
Atmosphere: 5
Food: 5
Food gets no praise cause it’s fast food. I feel bad for the people higher up running these stores missing out on money because they are just populated with the culture, laziness, and kids that just want to play around instead of work. Avoid. Literally go to Popeyes across the street. They don’t take 20 minutes to make a meal and sweet tea.
Atmosphere: 1
Food: 1
Service: 1
No stars. They are the worst stood in the lobby for 20 minutes with no acknowledgement finally just walked out and left
If I could give zero stars I would. The food was not edible at all. The chicken looked grayish on color and was hard. The biscuit was hard and looked like someone had eaten part of it. I threw the entire meal in the trash.
Atmosphere: 1
Food: 1
Service: 1
One of the worst establishments I ever been to. KFC, the manager, and the staff should be embarrassed to work in these conditions. The staff was TERRIBLE!! Most of the staff stood around doing nothing. Figured we'd try KFC since it'd been awhile. If we are going to eat fast food chicken it won't be from KFC again. How anyone could eat here more than once is concerning.
Atmosphere: 1
Food: 1
Service: 1
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