I placed an order at Marco’s on September 26, 2025 for an XL pizza with double sauce (receipt shows this). When I got home, the pizza clearly did not have extra sauce. I called the store and spoke to an employee (JP) who refused to help, and the manager (Ace) only offered a $2 credit. That was insulting and did not address the mistake.
As a loyal repeat customer, I know what I should receive when I order. I was extremely inconvenienced, especially since I’m recovering from a serious accident and cannot easily return to the store. Offering $2 for their error was unacceptable.
This shows very poor customer service and judgment by management. I expect Marco’s corporate to step in and address this. Customers should not be dismissed when an order is wrong.
Atmosphere: 3
Food: 4
Service: 1
Lawanda Greene-McCullum
NO STARS!!!!!!!!!!!!!!!!!!!!!!! On August 18 at 7:30 PM I ordered a pizza from Marco Pizza on Buffington Road in Atlanta 30349. The pizza was delivered at 8:21. It was delivered cold, dry, and uncut..I ordered ALL MEAT, however 4 of the eight slices had nothing but pepperoni and cheese, I also ordered wings that I received salty and mushy. I called the restaurant to express my concern and I was told that they could issue me a five dollar credit. Please keep in mind I spent over $40 on this horrible food. I was told by the young lady that I would need to bring the food back to the restaurant if I wanted them to do anything different. At almost 9 o’clock at night I went to Marco Pizza on Buffington Road Atlanta Ga 30349 and took them that nasty, dry, uncut pizza back. When I entered the building I was not immediately assisted once the young lady did address me and I explained to her I was order number 178. She in term looked at the Pizza and walked away. She came back and said there’s nothing she can do because we had eaten the pizza I said well ma’am there’s only two slices missing. We had to taste this food in order to know it was an proble, and what about the wings? She said there was nothing they could do. I then asked for the franchisees information because I knew she was not the owner being that I work in this industry myself. I knew that if I reached out to the franchisee, I could get results. However, this young lady became very irritable very rude and nasty. she in term told the other employees not to give me any information and that I should leave the store. She then became combative with my husband, screaming and yelling at him as if he was the one in the wrong.. please note I don’t feel this establishment is a reflection of the other Marco Pizza locations in the surrounding area. It just happened to be the closest one to my house. I should’ve used my first my and just got Little Ceasar’s for less the price and definitely better customer service . Also, I reached out to my bank and disputed the charges so if the franchisee is out there that owns the store on Buffington Road in Atlanta Ga 30349. please reach out to me as I would like to discuss this with you further..
Nikki Freedman
Bunch of rude kids running this store. Food used to be good but now food is delivered cold or not at all. And they are extremely rude. Shut the store down and start over. Or hire better management
Atmosphere: 1
Neicie Simpson
I went to the one in Union City on Buffington Rd. THIS PIZZA WAS DELICIOUS BABY. IT WAS HOT, FRESH AND MADE WITHIN THE TIME GIVEN. OHHH ME AND MY TASTE BUDS HAD A TIME🤣. This is now my spot. I had one of the specialty pizzas, All the Meats. I also got Pepperoni with extra cheese extra pepperoni. These pizzas were slappin. I put my price at the 30-50 mark simply because two pizzas totaled 40 dollars. Also this place is not big enough for dine in.
Atmosphere: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Buck Witme
Cool Crew 😎 💯
Atmosphere: 5
Food: 5
Service: 5
TIFFANY GONZALEZ
Supreme pizza was great! Wings were deelish!! Kids loved the pepperoni pizza! Fast delivery, easy ordering and open later than most other places. Would definitely order again!
Food: 5
Service: 5
Keyiara Sallie
If you want your pizza 2.5 hours late and not fresh go for it !
Ed
I ordered breadsticks not a rock! Just take this off the menu since you guys can't seem to get it right. These are dry stone sticks and they are horrible. Since I have to add my own butter, garlic and parm then why waste my money at your establishment. Unacceptable DO BETTER MARCOS!!
Food: 1
Service: 1
Bre Grier
I feel like they be trying it because it’s delivery.
Food: 5
Service: 1
D SHIRLEY
Gr8 service from the young man who helped me! The pizza was hot and fresh too 😋
Work around the corner & sometimes when I need something to munch on, I'll order me a small pizza. Service is quick & easy because I order online Only thing that sucks about this place is the location. Men standing outside loitering around because there is a bar, gas station, & liquor store all in the same plaza.
sleek lunitick
The pizza was good but it took a little while just to make one pizza.
T Crumm
I ordered a pizza online & when I came in to pay, I was told the store doesn’t allow you to swipe your card, the info has to be put in manually. I obliged, & gave the young lady my card. She typed in the info, I got my pizza and left. The next day my card was used for a $108 door dash order. The following day it was used for a $38 uber ride, as well as, a $97 door dash order. If you go into this store & they tell you they have to manually input your card info in, do not give it to them. They will still your card info.
Yolanda Johnson
Called about my replacement pizza. The employee is no longer there. Somebody named Wil, said he was a manager was extremely rude and act as if I had to lie about a thirteen dollar pizza.
I placed an order at Marco’s on September 26, 2025 for an XL pizza with double sauce (receipt shows this). When I got home, the pizza clearly did not have extra sauce. I called the store and spoke to an employee (JP) who refused to help, and the manager (Ace) only offered a $2 credit. That was insulting and did not address the mistake.
As a loyal repeat customer, I know what I should receive when I order. I was extremely inconvenienced, especially since I’m recovering from a serious accident and cannot easily return to the store. Offering $2 for their error was unacceptable.
This shows very poor customer service and judgment by management. I expect Marco’s corporate to step in and address this. Customers should not be dismissed when an order is wrong.
Atmosphere: 3
Food: 4
Service: 1
NO STARS!!!!!!!!!!!!!!!!!!!!!!!
On August 18 at 7:30 PM I ordered a pizza from Marco Pizza on Buffington Road in Atlanta 30349. The pizza was delivered at 8:21. It was delivered cold, dry, and uncut..I ordered ALL MEAT, however 4 of the eight slices had nothing but pepperoni and cheese, I also ordered wings that I received salty and mushy. I called the restaurant to express my concern and I was told that they could issue me a five dollar credit. Please keep in mind I spent over $40 on this horrible food. I was told by the young lady that I would need to bring the food back to the restaurant if I wanted them to do anything different. At almost 9 o’clock at night I went to Marco Pizza on Buffington Road Atlanta Ga 30349 and took them that nasty, dry, uncut pizza back. When I entered the building I was not immediately assisted once the young lady did address me and I explained to her I was order number 178. She in term looked at the Pizza and walked away. She came back and said there’s nothing she can do because we had eaten the pizza I said well ma’am there’s only two slices missing. We had to taste this food in order to know it was an proble, and what about the wings? She said there was nothing they could do. I then asked for the franchisees information because I knew she was not the owner being that I work in this industry myself. I knew that if I reached out to the franchisee, I could get results. However, this young lady became very irritable very rude and nasty. she in term told the other employees not to give me any information and that I should leave the store. She then became combative with my husband, screaming and yelling at him as if he was the one in the wrong.. please note I don’t feel this establishment is a reflection of the other Marco Pizza locations in the surrounding area. It just happened to be the closest one to my house. I should’ve used my first my and just got Little Ceasar’s for less the price and definitely better customer service . Also, I reached out to my bank and disputed the charges so if the franchisee is out there that owns the store on Buffington Road in Atlanta Ga 30349. please reach out to me as I would like to discuss this with you further..
Bunch of rude kids running this store. Food used to be good but now food is delivered cold or not at all. And they are extremely rude. Shut the store down and start over. Or hire better management
Atmosphere: 1
I went to the one in Union City on Buffington Rd. THIS PIZZA WAS DELICIOUS BABY. IT WAS HOT, FRESH AND MADE WITHIN THE TIME GIVEN. OHHH ME AND MY TASTE BUDS HAD A TIME🤣. This is now my spot. I had one of the specialty pizzas, All the Meats. I also got Pepperoni with extra cheese extra pepperoni. These pizzas were slappin. I put my price at the 30-50 mark simply because two pizzas totaled 40 dollars. Also this place is not big enough for dine in.
Atmosphere: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Cool Crew 😎 💯
Atmosphere: 5
Food: 5
Service: 5
Supreme pizza was great! Wings were deelish!! Kids loved the pepperoni pizza! Fast delivery, easy ordering and open later than most other places. Would definitely order again!
Food: 5
Service: 5
If you want your pizza 2.5 hours late and not fresh go for it !
I ordered breadsticks not a rock! Just take this off the menu since you guys can't seem to get it right. These are dry stone sticks and they are horrible. Since I have to add my own butter, garlic and parm then why waste my money at your establishment. Unacceptable DO BETTER MARCOS!!
Food: 1
Service: 1
I feel like they be trying it because it’s delivery.
Food: 5
Service: 1
Gr8 service from the young man who helped me! The pizza was hot and fresh too 😋
Restaurantji Recommends
Work around the corner & sometimes when I need something to munch on, I'll order me a small pizza.
Service is quick & easy because I order online
Only thing that sucks about this place is the location. Men standing outside loitering around because there is a bar, gas station, & liquor store all in the same plaza.
The pizza was good but it took a little while just to make one pizza.
I ordered a pizza online & when I came in to pay, I was told the store doesn’t allow you to swipe your card, the info has to be put in manually. I obliged, & gave the young lady my card. She typed in the info, I got my pizza and left. The next day my card was used for a $108 door dash order. The following day it was used for a $38 uber ride, as well as, a $97 door dash order. If you go into this store & they tell you they have to manually input your card info in, do not give it to them. They will still your card info.
Called about my replacement pizza.
The employee is no longer there.
Somebody named Wil, said he was a manager was extremely rude and act as if I had to lie about a thirteen dollar pizza.
I love the salads
Loading...